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MSY Technology Physical store

MSY Technology Physical store

ACT, Fyshwick, TAS, Glenorchy, NSW, etc...
2.4 from 240 reviews

Reviews

(58)
(22)
(9)
(25)
(126)
  • Product Quality
    4.0 (17)
  • Return Claim MadeYes (4) · No (14)
  • Customer Service
    3.1 (19)
  • Warranty Claim MadeYes (4) · No (13)

They have what you want but customer service it terribad!

published

They have a website that does NOT track stock and they do not have phones.... Use only if they are the last resort! The general knowledge of the staff member (usually only one) is typically OK but their returns/customer service is universally awful!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeYes
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John

JohnBarossa, South Australia

  • 4 reviews

re Service

published

Re Warranty
A small percentage of products I have purchased from this store in the past appeared to be faulty.
Whenever I approached the store with the issues, they were always resolved quickly either by refund or prompt replacement.
Unfortunately this particular store is now closed. If the other MSY stores are like this one with regards to warranty, I would not hesitate to recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeYes
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Bad warranty service

published

Laptop warranty issue - local staff accused us of lying, would not listen and were very arrogant. Forced us to sign repair form under duress ( ie held laptop until we signed with inaccurate comments).

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
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Adam L.

Adam L.Kambah 2902, ACT

  • 2 reviews

Extremely poor customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY Fyshwick
Warranty Claim MadeNo
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Roger

RogerSouth East Queensland, QLD

  • 2 reviews

Best deals.

published

MSY have some of the best prices in Australia even compared with online stores. They are my first stop when looking for computer parts and upgrades. Pitcairn St Glenorchy is not where you would expect to find them but it's easy to find and there's no parking issues.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitcairn St Glenorchy Tas
Warranty Claim MadeNo
Product PurchasedSamsung SSD 500GB
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T. Smyth

T. Smyth

  • 2 reviews

Poor Service. Shouldn't be in business

published
Customer Service
Return Claim MadeNo
Store LocationMSY Fyshwick
Warranty Claim MadeNo
Product PurchasedQpix PS-970
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kb3500

kb3500Metropolitan Adelaide, SA

  • 3 reviews

No problems to date.

published

Bought new PC components from them a few times and always had good service and advice if and when I needed it.
No issues with them at all.
Thank you very much.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeNo
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Jack

JackMetropolitan Adelaide, SA

Great service and quick responses by email

published

I emailed MSY to hold the Msi 1660 super gaming x GPU and I got a quick response back in 20mins saying they would hold it for 4 days and when I got there it was still on hold for me and even tho the price was $419 when I called them it went to $429 but they still gave it to me for $419 i was really happy with that. Service was great as well! Then my brother also got GPU for $399 as well! Also had a look at the product and it’s looks completely fine to me better then expected!
The only thing I’ll say is they didn’t pick up there phone I guess the number may have been changed just not been updated but by email it was excellent!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY TAS, Glenorchy
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

moalaeua

moalaeuaSydney, NSW

Great Customer Service

published

Great customer service. Brought in my unit and they were able to resolve the issue for me on hand. Even brought a cable from them just in case the issue was with my cabling.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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One month of waiting, dozens of calls and several emails and I still don't have my warranty return

published

Disgusting service. I've waited a month for a warranty update on an item I sent back to them and have heard nothing. Have phoned them literally dozens of times but no one has EVER answered and they don't have voicemail. They also don't respond to email enquiries AT ALL. They've literally taken my money, taken my product and kept them both.

I'm filing a complaint with the ACCC for this. MSY can go screw themselves.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationDandenong
Warranty Claim MadeYes
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AliG

AliGMetropolitan Adelaide, SA

Excellent service

published

Have dealt with this store many times. Always very helpful. Frank has been especially helpful with a faulty product has gone above and beyond to help me with the issue. Highly recommend.

Customer Service
Product Quality
Steve-gee

Steve-geeMetropolitan Adelaide, SA

  • 41 reviews
  • 1 like

Great parts supplier and went above and beyond in service

published

I needed a decent fan solution for my CPU, which had previously burnt out two other fans, including the OEM one. The guys suggested a Coolermaster unit at $48, not only did it drop my temps by 50C, when I had some issues with it being harder to install than expected - the store manager fitted it personally.

For the other reviews on here, remember guys - they cop lots of newbs and all their questions which puts any mere mortal to the test - in my opinion they passed this time - with FLYING colours - I will be back!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHolden Hill
Warranty Claim MadeNo
Product PurchasedCoolermaster CPU Fan
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Andrew M.

Andrew M.Hobart, TAS

Rotten Crooks

published

Spent $1500 on a new system, the monitor purchased has a small crack in the screen, but they won't exchange - saying only that they would send away to LG to see if they accept the return, but doubted they would as I could have done the damage.
Brand new monitor and NO exchange for a damaged product. Shoddy, dishonest and rip off fools.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGlenorchy
Warranty Claim MadeNo
Product PurchasedMonitor
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Daniel

DanielGreater Melbourne (Outer), VIC

  • 10 reviews

Don't expect good customer service just competively priced computer gear.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPascoe Vale Vic
Warranty Claim MadeNo
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Pete D

Pete D

  • 2 reviews
  • 3 likes

Well I miss the old staff that’s for sure!

published

I’ve been buying from here for some time and always found the former staff to be helpful. One of them has remained at the store and is still customer focused but the other gentlemen there just brushes me off every time and doesn’t recognize me at all even after 18 months. The sad thing was that the HDD I went to purchase was in stock and held for me, just went to collect it and it was sold, now that’s the third time this has occurred. Back to PC Case Gear for me, much better service!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
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rap attack

rap attackSydney, NSW

  • 5 reviews
  • 1 like

SD memory cards

published

I purchased 2 memory cards and i am used to the way they run at this store. I have purchased many items over the years and its rare i have to take anything back to them. Its not a store to browse things physically. You do that online and then walk in. I prefer to do that anyway

Customer Service
Product Quality
Return Claim MadeNo
Store Locationultimo
Warranty Claim MadeNo
Product Purchasedkingston micro sdhc memory cards
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Jonathan

JonathanSydney, NSW

Lee from Mt Pritchard was absolutely fantastic!!! 10/10

published

Great to see a store that shows respect when things go wrong. Good to see a change like this in at least 1 shop. Will not go to another MSY shop again. Lee was amazing 10/10 hopefully he will become the manager in future and influence the positive customer experience in MSY in NSW.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMt Pritchard
Warranty Claim MadeNo
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williamcmillet

williamcmilletIllawarra, NSW

Good Service

published

Great service, I forgot the name of the product but they instantly found it for me. I came in, purchased and left. Quick and Concise, just as it should be. The Creative A250 Speakers blew me away for the price too. better than most high-end speakers with the deep bass and fluid sound, I highly recommend it.

Customer Service
Product Quality
Return Claim MadeNo
Riley

RileyPerth, WA

Don't bother.

published

Went down to purchase a laptop from the online catalogue, asked to buy one and just got a blunt "no, none in stock" since then i have called up about two other laptops which they have advertised and are also out of stock.. pretty disappointing.

Rude staff and no stock

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Rude and useless

published

The store NEVER opens in time always late.
Never answer phones, they say they have it in stock when you get there they don't have it in stock. You ask them to have a look and they cant be bothered, they are rude to people I don't know why.
There prices are ok BUT why go through all that trouble I'd rather pay a little more than put up with MSY'S crap.. Never again!!

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Questions & Answers

Youli Liu

Youli Liuasked

VIC, North Melbourne

Do you still open?
Regards!
Youli

No answers
Buckethead

Bucketheadasked

NSW, Hurstville

Wonder if their contact numbers still working in NSW stores. None pickup the phone and connect to voice message.

1 answer
MSY Technology
Chris H.MSY Technology

Dear customer, please call (02) 8065 1963 or email shurstville@msy.com.au to reach MSY Hurstville store.

Get an answer from our members and MSY Technology representatives

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