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MSY Technology Physical store

MSY Technology Physical store

ACT, Fyshwick, TAS, Glenorchy, NSW, etc...
2.5 from 265 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by MSY Technology

Reviews

  • Product Quality
    4.0 (38)
  • Return Claim MadeYes (8) · No (29)
  • Customer Service
    3.3 (42)
  • Warranty Claim MadeYes (9) · No (26)
Previous
Next
Fiona Edmunds
Fiona Edmunds
  • 2 reviews

Exceptional Honesty, Fabulous Customer Care and Service - Very Reasonable Pricing!

published
Product Quality
Customer Service
AndrewW
AndrewW
  • 11 reviews
  • 4 likes

MSY Holden Hill.. Lower Prices and Friendly staff

published

Hi I have shopped at MSY Holden Hill since approximately 2004 when I began system building..
I have found MSY Holden Hills staff to be Knowledgeable and always friendly.. In the many years that I have been a MSY customer I have only had approximately three warranty items which MSY Holden Hill replaced without an issue.. Thank you to the staff at MSY Holden Hill for always making my purchases a pleasant experience.. Thanks guys ..
Regards Andrew W

Product Quality
Customer Service

Crap products

published

Acer 5 purchased, 11 months ago, blown up for the fifth time last night, they refuse to accept no place, repairs done with second hand parts, avoid it possible.

Product Quality
Customer Service
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andlep
andlepGreater Melbourne (Inner), VIC
  • 26 reviews
  • 9 likes

Top rate service.

published

The staff here have always been very helpful and knowledgeable. A while ago I went to buy a hard drive that I had chosen online. When I casually mentioned I was going to use it for a surveillance PVR, the salesman was quick to point out that I had chosen the wrong type and recommended a better hard drive that would suit.
The other day I went in to buy a cpu fan replacement. Even though it only cost $5, the salesman tested the old fan for me, to make sure it was faulty. That is what I call excellent service.

Product Quality
Customer Service
HappyMrC
HappyMrC
  • 19 reviews
  • 5 likes

Honest and upfront about the products

published

I was recently having problems finding a third party VDSL modem/router that would sync to an acceptable level with my NBN ISP Provider on a FTTN connection and have a decent WIFI signal strength, which I just need at my place.

I contacted MSY Glenorchy after researching for weeks and purchased a TP-Link Archer VR2800 that is finally doing the job to an acceptable standard.

I had discussions with the guys in the store and respected their no nonsense approach to whether it may work or may not. I was told I had a 80% chance it would fix my problems and fortunately it has worked, which is such a personal relief.

Thank you and good work guys!

Product Quality
Customer Service

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wendy Z.20 Mar 2020
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Cliff
CliffSouth East Queensland, QLD
  • 8 reviews
  • 20 likes

MSY in Slacks Creek are honest and low prices

published

Never once had an issue at this store, with great low prices and efficient staff, keep up the good work!

Product Quality
Customer Service
Fawäd Mastoi
Fawäd MastoiCentral Highlands and Goldfields, VIC
  • 10 reviews
  • 5 likes

Excellent Customer Service

published
Product Quality
Customer Service
Mark 2020
Mark 2020
  • 2 reviews
  • 2 likes

Until there is a problem you never know...

published
Incentivised Review No
MSY Technology
Kelvin C.MSY Technology
Mark 2020
Mark 2020

Helpful

published

Went to get a PC at MSY the customer service was good and helpful. They gave me good suggestions for what I should get. In the end I am happy with the computer I ended up with.

Product Quality
Customer Service
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Seller did not want to refund/replace faulty product

published

buying a faulty product and returning it the next day and they didn't want to refund or replace. The problem can't be resolved until fair trading comes in.

Customer Service
Incentivised Review No
Honey F.
Honey F.Richmond-Tweed, NSW

Excellent Friendly Customer service

published

Had a warranty issue with a monitor that was bought from a different store (later closed due to covid) The Slacks Creek store were extremely friendly and helpful taking on my claim. the repair took some time although this was mainly due to the nature of the repair. Once they had it back in their store it was delivered to me the very next day even though I lived 2hrs drive from their store. A very pleasant , stress-free experience.

Product Quality
Customer Service
Andrew K.
Andrew K.Sydney
  • 7 reviews

Terrible Customer Service

published
Product Quality
Customer Service
Phil S.
Phil S.Sydney, NSW

Great Help and Assistance

published

These guys have always been a great help with purchases and most recently with a new build. Problem with a keyboard was fixed instantly with product replacement. New build is great and meets all my requirements.

Product Quality
Customer Service
Incentivised Review No
krusty
krustySydney, NSW
  • 49 reviews
  • 34 likes

Good prices let down by incompetancy.

published

We have been regular customers of MSY for decades, pretty much from when they first started. Sadly the customer service hasn't changed much in that time.
Clearly they are only just surviving having recently closed all except two stores in Sydney. One was just 3km. from us, now it's around 19kms.
Their site, considering they sell computer products is still a nightmare. They also don't advise when ordered items are ready for pickup.
Good prices, now friendly staff (they weren't previously) but badly let down by sloppy, uncaring service. Of interest is that many computer equipment shops are now closing in 2020.

Product Quality
Customer Service
ian.tucker.9847
ian.tucker.9847AU
  • 3 reviews
  • 2 likes

MSY computers - excellent

published

I have bought from MSY for many years and have found them to be pleasant, provide excellent service and usually very good pricing. MSY is my first 'port of call'. Good range of products.

Incentivised Review No
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Read more reviews - page 2See all MSY Technology reviews

Questions & Answers

Julian A.
Julian A.asked
SA, Elizabeth

Is this store open again?

1 answer
AndrewW
AndrewW

hi julian yes it is ..

Brenton P.
Brenton P.asked
SA, Holden Hill

Have you noticed that they will only allow you to pay by credit with your credit card. If you don't have saving on your card you are out of luck.I mean everywhere else allows you to pay by debit transactions.

1 answer
David S.
David S.

Yes.. Quick to take your money out of your Credit card and incredibly slow in refunding the money back when their website was not up to date and the item that was bought was no longer in stock. I was warned not to buy of them. I have learnt my lesson.

Geoff B
Geoff Basked
SA, Holden Hill

Do you have 2 X CAT6 5 metre network cables in stock?

No answers
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MSY Technology Physical store

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