Exceptional Honesty, Fabulous Customer Care and Service - Very Reasonable Pricing!
I was very blessed to have been directed to your Brendale store (by Computer Rehab of Albany Creek) in an attempt to resolve an issue with our computer interfacing with an occulus gaming headset we had bought from Occulus in January for our son. Jason and Tyson went above and beyond at explaining to me why the cable thing (startech pci express 6 pin to 8 pin power adapter cable) could potentially compromise our newly purchased @$720 card thing (nVidia GeForce GTX 1660 OC 6GB PCIe Graphic Card) and computer system.
Jason was absolutely ama...zing, and so patient with my clearly challenged comprehension, in his explanation of all of the technical aspects of same and I am very grateful for such excellent, honest customer care - I actually asked him if he was the store owner, given his wonderful attention to both detail and customer service! Tyson was so friendly and engaging and clearly wanted to help as best he could – I understood he was in his first few days of a week long trial and I do hope the store recognizes the immense value of his friendly and professional engagement – especially given he was being mentored by Jason. We home educate our two sons (12.5 and 11.5) and even they were impressed by the thorough attention and qualification which Jason and Tyson gave to us. Both Jason and Tyson are exceptional ambassadors for your business – they were very busy with walk-in clients and they never once made me feel as though I was inconveniencing them by repeatedly asking my questions in different ways to ensure I understood exactly what they were saying to me. If you run employee incentive or recognition programs then I would be more than happy for you to share my gratitude feedback regarding these two wonderful young men!
MSY Holden Hill.. Lower Prices and Friendly staff
Hi I have shopped at MSY Holden Hill since approximately 2004 when I began system building..
I have found MSY Holden Hills staff to be Knowledgeable and always friendly.. In the many years that I have been a MSY customer I have only had approximately three warranty items which MSY Holden Hill replaced without an issue.. Thank you to the staff at MSY Holden Hill for always making my purchases a pleasant experience.. Thanks guys ..
Regards Andrew W
Acer 5 purchased, 11 months ago, blown up for the fifth time last night, they refuse to accept no place, repairs done with second hand parts, avoid it possible.
- VIC, Pascoe Vale
Top rate service.
The staff here have always been very helpful and knowledgeable. A while ago I went to buy a hard drive that I had chosen online. When I casually mentioned I was going to use it for a surveillance PVR, the salesman was quick to point out that I had chosen the wrong type and recommended a better hard drive that would suit.
The other day I went in to buy a cpu fan replacement. Even though it only cost $5, the salesman tested the old fan for me, to make sure it was faulty. That is what I call excellent service.
Honest and upfront about the products
I was recently having problems finding a third party VDSL modem/router that would sync to an acceptable level with my NBN ISP Provider on a FTTN connection and have a decent WIFI signal strength, which I just need at my place.
I contacted MSY Glenorchy after researching for weeks and purchased a TP-Link Archer VR2800 that is finally doing the job to an acceptable standard.
I had discussions with the guys in the store and respected their no nonsense approach to whether it may work or may not. I was told I had a 80% chance it would fix my problems and fortunately it has worked, which is such a personal relief.
Thank you and good work guys!
MSY in Slacks Creek are honest and low prices
Never once had an issue at this store, with great low prices and efficient staff, keep up the good work!
Excellent Customer Service
I have read all the negative comments and feel that they need to be balanced.
I found MSY Technologies to be a wholesale distributor rather than a retail store and found that their service caters more to shops rather than the general public and their demeanour is evident in that. They believe you to know what you're doing and not ask questions irrelevant to retail, who simply put in an order, and pick up or buy instore knowing what you're after.
Having said that, they helped us choose the right components for a full Gaming PC build in our ran...ge, even going as far as to check the compatibility of a Bluetooth dongle with a PS4 controller and recommended a product they don't stock rather than just selling us a dongle and then saying it's not their fault if we didn't know what we were buying. At the time I was getting served, another person wanted an SSD and they help him choose the right one for his needs in the same capacity he wanted. Very good. For those concerned about product warranties, simply take it into the shop and have it replaced on the spot.
Until there is a problem you never know...
...if the store will look after you or stab you in the back.
I've purchased many products from MSY. No issues until I bought a Cooler Master case for myself.
Upon opening, I found the tempered glass side panel was cracked. Would've came like this from the factory, I certainly didn't damage it.
I rang MSY, told them I had just opened the case and the glass was cracked. They would not replace it. It was assumed to be my fault and the best they were willing to do was order a side panel replacement part and charge me for it.
So now I have a nic...e case that can gloriously show off my PC internals through a beautiful tempered glass crack! Never again. I hate the case and have found I can't live with it the way it is. I will order a replacement panel through someone else. I'm shopping at other stores now. I build many PC's so they will lose a fair amount from myself along with the feedback I give other people. It's not viable to run a bad business. Some business owners just don't understand this.
Went to get a PC at MSY the customer service was good and helpful. They gave me good suggestions for what I should get. In the end I am happy with the computer I ended up with.
Seller did not want to refund/replace faulty product
buying a faulty product and returning it the next day and they didn't want to refund or replace. The problem can't be resolved until fair trading comes in.
Excellent Friendly Customer service
Had a warranty issue with a monitor that was bought from a different store (later closed due to covid) The Slacks Creek store were extremely friendly and helpful taking on my claim. the repair took some time although this was mainly due to the nature of the repair. Once they had it back in their store it was delivered to me the very next day even though I lived 2hrs drive from their store. A very pleasant , stress-free experience.
Terrible Customer Service
Had an issue with my graphics card and it took them over 3 months for them to repair it.
They said it was because of COVID, but it's still unacceptable that a customer go 3 months without a vital component of their PC (especially if the CPU doesn't have an on-board one). They found an issue and sent a replacement despite my wishes for a refund as mentioned from a start. They didn't communicate unless you did first and even then, you would be lucky to receive a response. They mostly ignore your emails and shove the item back in your face without...
Great Help and Assistance
These guys have always been a great help with purchases and most recently with a new build. Problem with a keyboard was fixed instantly with product replacement. New build is great and meets all my requirements.
Good prices let down by incompetancy.
We have been regular customers of MSY for decades, pretty much from when they first started. Sadly the customer service hasn't changed much in that time.
Clearly they are only just surviving having recently closed all except two stores in Sydney. One was just 3km. from us, now it's around 19kms.
Their site, considering they sell computer products is still a nightmare. They also don't advise when ordered items are ready for pickup.
Good prices, now friendly staff (they weren't previously) but badly let down by sloppy, uncaring service. Of interest is that many computer equipment shops are now closing in 2020.
MSY computers - excellent
I have bought from MSY for many years and have found them to be pleasant, provide excellent service and usually very good pricing. MSY is my first 'port of call'. Good range of products.
Questions & Answers
Have you noticed that they will only allow you to pay by credit with your credit card. If you don't have saving on your card you are out of luck.I mean everywhere else allows you to pay by debit transactions.
Yes.. Quick to take your money out of your Credit card and incredibly slow in refunding the money back when their website was not up to date and the item that was bought was no longer in stock. I was warned not to buy of them. I have learnt my lesson.
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