hmmm bit dodgy
went to their website to compair it to pc case gear and well not very good website, very chunky messy interface price are not cheap but not over the top can get fro over east for same price overall, loose the handling fee and maybe, by the way the webpage needs a big overhaul
Cheap and service is ok
I normally buy computer stuff from MSY. The price is relatively cheap but sometimes you don’t get much support from the guys when trying to find a proper product.
The most accurate, professional and reliable technology retailer in Oz. Thanks MSY tech.
I bought many items from them and I am extremely satisfied with everything.
Their posted items come in a box; fully wrapped and secured.
video card break down with in 2 months, I could not use computer for 4 weeks, because they have to send the card to NSW to get repaired. Then After 1 week it broken again, I did not want to wait 4 weeks again, so I bought new video card. but after 1 year later my hard drive broken, I went recovery shop, they said they need $800 to fix it.
and few weeks ago the power box burn out. I did save $200 because they are cheaper. but at end I lost my data my video card, and power supply within 3 weeks, 1 year and 2 years.
I had dell PC for 7 years, have not had any problems.
Cheap hard drives and excellent warranty
On Friday afternoon I purchased a Seagate 2.5" FireCuda SSHD 1TB ST1000LX015 SATA Hybrid SSHD Hard Drive for $85 but on Monday morning they replaced it under warranty since it was faulty, which was extremely nice of them to do that for me.
- NSW, Hurstville
- Verified customer
Good price and awesome product
This is my second system I have purchased through MSY and can not complain about the price
Was cheaper to buy prebuilt system then to make myself and pricing compared to anything else I could find was beyond competitive
MSY buying experience is one that you need to know what you want and have done your research prior, you find the majority of complaints will be due to customer service or lack of.
- VIC, North Melbourne
- Verified customer
No returns policy, lost money
Purchased TP Link 822N from them and was not happy with the product. Manager refused the return although it was 2 days after purchase, saying that "if it works and was unpacked we do not accept it back". Packaging was provided with all items in it. Previously resolved such cases with PC Gear Case and Scorptec without any issues. Was my first purchase from MSY, will never buy from them again.
Cheap prices for cheap service
Prices are good & that's about it terrible customer service went in looking to spend 3K onwards asked a couple of questions didn't even seem interested or helpful, ordered computer and I've since called 4 days in a day too be put on hold just to be hung up on before anyone answers.
Excellent service & assistance
Bought components for a build from both Ultimo and Hurstville stores. Had issues 12 months later where they tested the components and arranged for warranty repair and replacement. Couldn't have been more helpful and patient with testing and advice. Had an issue in putting it back together where they asked me to bring the PC in and they tested and fixed it on the spot. Great service and a pleasure to deal with.
- WA, Cannington
- Verified customer
MSY will provide the goods if you have researched its name, catalog number (if available) and availa
When I go to MSY stores in WA, I research the goods that I want to buy before I go there, so they know what it is, what the catalog number is, or a specific description, and THEN I make sure that they actually have it available at the store (easily done online). It is up to you to know what you are after. If you tell them that you want to buy a hard disk, then you need to know its size, make, model, manufacturer and so on, so they do not need ask you the details. I have found out that their prices are nearly always better than other suppliers. ...Only problems I had is that it is difficult to get them on the phone, and you cannot save their web pages in PDF format without the text being overwritten, but the Web pages saved in HTML format are all right.
I went to purchase a computer case..
I purchased a computer case at the MSY TECHNOLOGY in Currie Street Adelaide for a re - build and asked the sale rep behind the counter for some advise..
I told him I was re - building an older system for my motherboard and have standard internal HDD etc.
The sales rep seem to be in a hurry as there was a line behind me.
I had told him the specs I was after and wanted some relatively cheap.
I was sold an atx micro case and when I got home I went to install my all my components I was unable to install my HDD and CD rom.
I messaged MSY Techn...
Price on their website was competitive. I went to their actual store, did not bother to order online as that specific store's website indicated availability. The item at that price was not available. But a different brand, similar purpose, was available at $8 more. Not big bucks, but that is not the issue. Asked why I was able to order online and pick up from this specific store, man said their "stock inventory never accurate". I asked if he could check if another store would have that item, he said he "cannot check, nobody will have it".
Best source for your Computer bits.
Best pricing. No problem with returns. Cheerful advice at my local store. That said, don't go to the main store and expect the same, they're overly busy during most times of the day.
They carry a great range at the best price. UMart are a close second. The local MSY has less stock that the main outlet, but that's ok. If I must have a particular item I'll drive 20 min more to get it.
I have not used their shipping.
Their website is a bit clunky. But that isn't why I buy there. I like a fair price, and they provide.
Extremely terrible Customer Service
I called up MSY and requested to inquire about a product . MSY has the poorest customer service you can ever get. It is even lower than those utility type of companies. They are very passive aggressive and assume you know the product type and even model number, prices and specs ect?. Not everyone is a tech geek nor works at MSY, hence the phone call regarding the product???.
MSY needs better skilled trained people with tech ability and stronger interpersonal skills who enjoy talking to people than those who just want a day job getting paid and doing jack all. I find it depressing/disgusting. Next time I would pay a premium to buy elsewhere.
Better than UMart!
A real difference in using MSY to other online suppliers. Order a computer build online. Not only delivered within the timeframe they stated but when the motherboard I asked for wasn't in stock they upgrade me without any additional costs. Totally different to my experience to UMart (Jan 2018). More than happy with MSY. You now have all my future business.
As a computer tech. Price as all I need and that's what I get.
MSY is a no frills place. This means do NOT go to them if you want advice. You go to them after you have researched what you want and buy it and in return you get cheaper parts.
But this is not what happens. Normally what happens is people see they are cheap and then go there and want to take up 30-40mins of their time asking them questions whilst potential customers stand in the queue waiting.
If you don't know what you want to buy, do not go to MSY and certainly don't get upset coz you didn't get service.
My experience with MSY apar...t from the regular people above that you get there, is the guys are fast at finding the parts they are quick to find a similar replacement part if they are out of stock. If you order on their website for store pickup there hasn't been a time that I can remember were I have got there and they have had to tell me that the website stock count was wrong and they don't have it in stock.
After a staff change, back to the old MSY
While in line, I heard the new guy at Varsity Lakes feeding a noob customer utter crap about HDMI cables. If the sales guy has no idea about cables, I seriously doubt he knows anything about computers. My turn came, I asked about Displayport cables. Once again, he spews a constant stream of nonsense and tries to sell me a HDMI cable. When asked about a specific Displayport cable, apparently the store has never stocked them, despite being listed as "In stock" on their website. I walk out, look up the product on my phone, walk back in and show th...e guy. Apparently they were due to arrive that day, but hadn't actually arrived. So the store does stock them after all. My advice is show the guy the product you want on your smartphone and don't get advice from someone who is clueless. As far as prices go, they're about the same (sometimes higher or lower) than Umart. Also, fulfilling a pickup order can take a few days for an "in stock item", which is a bit slack. Although, my latest order wasn't fulfilled at all, so 1 star. Update: Seems like that employee has moved on and the latest guy was very helpful with a recent purchase.
Never do business with this company if you want to save your sanity or money. Simple as that.
Their service is one of the worst I've ever seen. Their staff look like they don't want to be there. Some products are cheap. I give them that 1 star. Whoever is in charge of the whole management team needs to think very carefully about running a business. My advice........NEVER BUY FROM THIS COMPANY!!!
1 star for low prices, that's it.
If you pop into the store and they have your item in stock then it's all fine. Any other scenario other than that and you'll likely face unnecessary complications. I ordered online for in-store pickup to assure the item was in stock and reserved. Tried calling 20 times the next morning with no answer and the answering machine cutting me off. How hard can it be to process an order in-store ??
Msy has some of the best prices for computer parts in Australia. I have bough multiple items and all work fine. Would buy from again
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