Great parts supplier and went above and beyond in service
I needed a decent fan solution for my CPU, which had previously burnt out two other fans, including the OEM one. The guys suggested a Coolermaster unit at $48, not only did it drop my temps by 50C, when I had some issues with it being harder to install than expected - the store manager fitted it personally.
For the other reviews on here, remember guys - they cop lots of newbs and all their questions which puts any mere mortal to the test - in my opinion they passed this time - with FLYING colours - I will be back!
The people on hire are extremely rude and arrogant, and I'm confused as to how do many MSY locations have this exact problem. They managed to find the top 1 percent of elitist pc gamers who believe that their choices are the only good ones. They are extremely unhelpful when you ask any kind of question, and they will avoid assisting you in any way unless it is absolutely necessary.
Cheap prices for cheap service
Prices are good & that's about it terrible customer service went in looking to spend 3K onwards asked a couple of questions didn't even seem interested or helpful, ordered computer and I've since called 4 days in a day too be put on hold just to be hung up on before anyone answers.
I went to purchase a computer case..
I purchased a computer case at the MSY TECHNOLOGY in Currie Street Adelaide for a re - build and asked the sale rep behind the counter for some advise..
I told him I was re - building an older system for my motherboard and have standard internal HDD etc.
The sales rep seem to be in a hurry as there was a line behind me.
I had told him the specs I was after and wanted some relatively cheap.
I was sold an atx micro case and when I got home I went to install my all my components I was unable to install my HDD and CD rom.
I messaged MSY Techn...
Standard service from a cutprice vendor
Elizabeth store seems fine.
Rang up their web page phone # regarding an SSD listed on their price list, they said it wasn't available locally but was in their warehouse and could ship it to the Elizabeth store. Store called me 2 days later said the item was ready, drove past and picked it up.
Bought a set of gaming headphones which were faulty, took it back and staff replaced it within minutes. Time taken was for them to fill out the paper work, but at no time did they question that the headphones were broken.
This was before any 2017 ACCC s...
- SA, Adelaide CBD
- Verified customer
Worst ever company don't buy from here
The msy sells products of the worst quality ever.
I bought asus f555DG for $899 way too expensive than what it should be.
There customer service is so bad, terrible!
They are not giving me refund for my laptop which sucks so much
I never had a month in my life with no issue from it.
After warrenty i think i will have to spend on its repair more than its actual cost.
Their laptop is the slowest possible in the whole world. ...Worst battery life under normal usage word and YouTube(<65 mins) Sound quality is terrible. Camera quality is terrible. Everything is terrible. So often issues with windows 10 on it, wifi, high cpu usage and just so much. Recently had issue that the lights would turn on for 1-2 secs and then just turn of nothing displays or happens. The staff is extremely unfriendly and i strongly recommend buying from somewhere else. I hope their business shuts down. They would never give me my money back and take ages for repairs. Just don't even think about this company ever in your life unless you are some stupid person.
- SA, Adelaide CBD
- Verified customer
The totally WORST service I have EVER experienced!!
I am not new to MSY computers. I've been dealing with these shops for many years and bought MANY parts to build PCs for people. Their service has ALWAYS been terrible but their parts are cheaper than wholesale. That is the ONLY reason I deal with these poor excuses for sales people.
The following process took much longer then it seems here:
I researched a mini PC for a customer and showed them the specifications etc. on the MSY site. The customer was happy with the choice so I ordered the product via email, through MSY Adelaide and received a...
Just be 100 percent sure before you walk in.
If you buying parts to build a PC, make look you not only record what you want, but also have alternatives prepared in case they are out of stock, what I did to save time, Never ask them to suggest anything for you, to safe time just took phone photos from interesting parts from their website, go in, and shove the phone in front of their face, and said I want this, and that, etc, today I built a good deal computer, but the experience of buying everything, they made me feel like a lump of shift, and it's like they just wanted me to quickly choose, buy and get the hell out of there.
Arrogant and Rude Towards Customer.
When I wanted to exchange a motherboard which I had bought from MSY, they made me feel sorry for asking that. The person in charge of the store talked to me angrily, and with superior attitude, pointing that I have had opened the box. Then push the box back to me refusing my request. I thought I am doing something wrong but then I realised that something was wrong with that guy. Because nobody deserves that hostile attitude whatever request is.
Also I wanted to return a faulty PC Case to their online store writing that I tested it with two different motherboards and three different USB devices however they ignored my test results and rejected my warranty claim.
They do not appreciate their customers.
MSY is not a good business to shop.
- SA, North Plympton
- Verified customer
Great customer service, Quality products, Great value.
The customer service was great I went in with a list of requirements that i had researched and all were supplied without problems. The staff went through every item to make sure they delivered what i had ordered and answered all my questions in a very friendly manner. My extended family has been dealing with MSY in various locations for many years and have bought a lot of items from full PC builds to minor parts and have never had any issues with anything. My favorite store has always been North Plympton and although always busy the staff are quick and efficient.
Poor customer service
I shop with MSY for years now and perhaps cheapest place to shop IT hardware. Only issue is their cheapeness comes with cheap customer service as well. Usually, cashiers men are rude and incoperative. They do not like when you ask a question. Just expect customer to say exact product model no and pay and runway from their shop.
I had issue with these so called employees behind the counter, had an item for one day no work so took it back via a 100klm trip asked for replacement as item was faulty no no no work like that, so I spat the dummy pulled the item out the box and hurled it over the counter smashing against the desk the ripped the box into pieces and threw it over the counter and walked outside and have never been back or dealt with any MSY outlet again.
They are a reseller!
Yes, they are not SUPER helpful but in the end of the day they are just a re seller. They sell their stuff super cheap and i have never had a problem.
Quit all your winging
It's no surprise all these bad experiences occur when amateurs buy from MSY. MSY is a wholesaler, they don't provide advice, their job is to provide cheap parts, that's all. I have been buying from MSY for over 10 years and I don't think I have ever needed to speak with service staff, except to pick up my order. I have saved thousands of dollars on computer parts and delivery charges by using MSY, and I only buy brand name computer parts. MSY are consistently the cheapest computer parts supplier in Australia. If you don't know what the bandwidth or core clock speed on a CPU means then you need to visit Harvey Norman. No sympathy here.
Abysmal Customer Service!
I knew exactly the part I wanted. I knew it was in stock. (I've dealt with MSY before!). I walked into the store. Only one person ahead of me. The assistant (to use the term loosely) was carrying out testing on a part that the first customer was trying to return. No acknowledgement of my presence...not eye contact, a smile, a greeting...nothing. He carries on testing. I stand by the counter for a while. I wander round. Look at stock. Stand by the counter again. Read posters. Check my phone. Wander around some more. Stand by the counter again. Then just walk out. I simply cannot reward that level of incompetence and rudeness! URGENT need of compulsory attendance at Customer Service 101 for Dummies!
No regard for customers
As others have said on this thread, MSY is good for its cheap prices. However, their service is so bad that it borders on the comical. Think 'Fawlty Towers' type service. I ordered a full computer package from them in August 2016, and stated that I wanted to use it for document editing, i.e. that great graphics were not needed as I wouldn't play games on it. They replied in a terse email that they'd put together a cheap enough package at around $1,000 and let me know on the day it was ready for pickup. I then asked if they could include a print...er, to which there was no reply. Around a week later, I get a text saying the computer has arrived in the store. After mentioning that I'd asked about a printer, the response was "We may never sell them again." I see. After being shown the bits and bobs, I took the computer package home. Little did I know that I was required to tell them that I wanted a computer package that was ready to be used. It turns out that they installed a reasonable graphics card, which I didn't mind, but the widescreen monitor had an HDMI inlet and a VGA inlet for the cable that connects the motherboard to the monitor. The motherboard had three outlets, VGA, DVI, and HDMI. The folks at MSY had probably not thought carefully about the package, or tested it, and had supplied me with a VGA to VGA cable, which did not provide any picture onscreen. So I rang them back and told them that the cable wasn't working and I had no picture. They literally laughed condescendingly and told me that they don't stock HDMI cables and I needed to get one myself ("It's not their responsibility to check compatibility of components"). When I asked which cable I needed to buy, the guy told me "HDMI probably, but I'm not sure." -Click- and then he hung up. So I went out to buy an HDMI cable from Kmart and plug it in. Still no picture. Then I rang Officeworks, and they were helpful. They said I'd most likely need an HDMI male to DVI male cable. So I went in and they were very polite and supportive. The HDMI to DVI cable indeed worked, and I can now see what I'm typing. The first order of business was to type up this review of MSY. In short, if you are looking for parts and know exactly what you want, then MSY are good for their prices. But if you don't know a lot about computers, or want people who care about their customers, then look elsewhere. I'd rather pay a bit extra and give my money to people who take a bit of pride in their business.
MSY Technology (SA) Pty Ltd
I recently purchased a PC built by MSY, the PC was tremendously heavy I wasn't able to carry by myself, which was found to have a faulty Hard Drive.
The Hard Drive was replaced under warranty however after the Hard Driver was replaced I was not able to connect to the Internet, no Wi-fi. So I engaged an IT consultant to have a look at it which he found out MSY had forgotten to re-install the necessary Drivers when the Hard Drive was replaced. That necessitated the IT consultant to deliver the PC to MSY and wait while the Drivers were re-installed.
The IT consultant charged me for his time $176.50, if Msy had been done his job correctly, it was un-necessary to engage an IT consultant.
Never going back on online order delivery
Gave msy online ordering a go..purchased on monday noon and got my tracking number thursday after i enquired whats happening with my order..stay away from online ordering..
Great relialbe company so cheap, i dont know how they are so cheap. Very reliable. Good close locations as well.
Bought 2 supposedly HD5670 GPU's when building a system for my son years ago.Kept all boxes etc and recently found (more experienced now) I was sold HD4670's in 5670 boxes.A check with PassMark shows the performance of the cards I got was half of that paid for.Really pissed to have paid $300 to be ripped off.CHECK EVERYTHING IS WHAT YOU PAID FOR!!!!
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