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MSY Technology SA

MSY Technology SA

Adelaide CBD, Holden Hill, Elizabeth, etc...
2.5 from 50 reviews

Reviews

2.5

50 reviews
5
(14)
4
(3)
3
(1)
2
(9)
1
(23)
  • Product Quality
    4.0 (8)
  • Return Claim MadeYes (1) · No (5)
  • Customer Service
    3.4 (8)
  • Warranty Claim MadeYes (2) · No (4)
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ian.tucker.9847

ian.tucker.9847AU

  • 3 reviews

MSY computers - excellent

published

I have bought from MSY for many years and have found them to be pleasant, provide excellent service and usually very good pricing. MSY is my first 'port of call'. Good range of products.

Cheap stock, poor customer service.

published

MSY have the cheapest stock you will find Australia wide but their customer service is absolutely pathetic, if you're after something in particular you better know what you're talking about otherwise they won't be interested in talking to you, simple as that.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide cbd
Warranty Claim MadeNo
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Appalling buyer beware

published

Worst company when it come to warranty,called my son and myself a liar to our face when they had given us parts that had been restocked from someone else.Worst customer service in the industry.john was extermly rude when we mentioned his crap service parter.Amazing that these guys haven't heard of consumer rights,but they will.

Customer Service
Product Quality
Store LocationHolden Hill
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Romeo C.

Romeo C.Metropolitan Adelaide, SA

I love msy Holden Hill

published

Great service to buy a cable. It was the right one and we'll priced. Make a well known stationary outlet prices look like a scam.
I would recommend. Thanks guys.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHolden Hill
Warranty Claim MadeNo
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John

JohnBarossa, South Australia

  • 4 reviews

re Service

published

Re Warranty
A small percentage of products I have purchased from this store in the past appeared to be faulty.
Whenever I approached the store with the issues, they were always resolved quickly either by refund or prompt replacement.
Unfortunately this particular store is now closed. If the other MSY stores are like this one with regards to warranty, I would not hesitate to recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeYes
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Brenton T.

Brenton T.

  • 3 reviews
  • 1 like

Bad warranty service

published

Laptop warranty issue - local staff accused us of lying, would not listen and were very arrogant. Forced us to sign repair form under duress ( ie held laptop until we signed with inaccurate comments).

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
kb3500

kb3500Metropolitan Adelaide, SA

  • 3 reviews

No problems to date.

published

Bought new PC components from them a few times and always had good service and advice if and when I needed it.
No issues with them at all.
Thank you very much.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeNo
See all answers
AliG

AliGMetropolitan Adelaide, SA

Excellent service

published

Have dealt with this store many times. Always very helpful. Frank has been especially helpful with a faulty product has gone above and beyond to help me with the issue. Highly recommend.

Customer Service
Product Quality
Steve-gee

Steve-geeMetropolitan Adelaide, SA

  • 43 reviews
  • 2 likes

Great parts supplier and went above and beyond in service

published

I needed a decent fan solution for my CPU, which had previously burnt out two other fans, including the OEM one. The guys suggested a Coolermaster unit at $48, not only did it drop my temps by 50C, when I had some issues with it being harder to install than expected - the store manager fitted it personally.

For the other reviews on here, remember guys - they cop lots of newbs and all their questions which puts any mere mortal to the test - in my opinion they passed this time - with FLYING colours - I will be back!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHolden Hill
Warranty Claim MadeNo
Product PurchasedCoolermaster CPU Fan
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Horrendous Service

published

The people on hire are extremely rude and arrogant, and I'm confused as to how do many MSY locations have this exact problem. They managed to find the top 1 percent of elitist pc gamers who believe that their choices are the only good ones. They are extremely unhelpful when you ask any kind of question, and they will avoid assisting you in any way unless it is absolutely necessary.

Shop LocationSA, Holden Hill

Cheap prices for cheap service

published

Prices are good & that's about it terrible customer service went in looking to spend 3K onwards asked a couple of questions didn't even seem interested or helpful, ordered computer and I've since called 4 days in a day too be put on hold just to be hung up on before anyone answers.

Shop LocationSA, Elizabeth
James

JamesMelbourne

  • 2 reviews

I went to purchase a computer case..

published
Shop LocationSA, Adelaide CBD

Standard service from a cutprice vendor

published
Shop LocationSA, Elizabeth
Divy

DivyMetropolitan Adelaide, SA

  • 12 reviews

Worst ever company don't buy from here

published
Shop LocationSA, Adelaide CBD
paulgo

paulgoAdelaide

  • 13 reviews
  • 13 likes

The totally WORST service I have EVER experienced!!

published
Shop LocationSA, Adelaide CBD
1 comment
paulgo
paulgo

Sorry I neglected to report on the outcome. On the THIRD trip, all was resolved with a big apology and absorbing the $10 for the price of the ram. It doesn't change the fact that these guys, many times, have NO idea what they are doing.

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Just be 100 percent sure before you walk in.

published

If you buying parts to build a PC, make look you not only record what you want, but also have alternatives prepared in case they are out of stock, what I did to save time, Never ask them to suggest anything for you, to safe time just took phone photos from interesting parts from their website, go in, and shove the phone in front of their face, and said I want this, and that, etc, today I built a good deal computer, but the experience of buying everything, they made me feel like a lump of shift, and it's like they just wanted me to quickly choose, buy and get the hell out of there.

Shop LocationSA, Adelaide CBD
Skunk

Skunk

  • 3 reviews
  • 3 likes

Arrogant and Rude Towards Customer.

published

When I wanted to exchange a motherboard which I had bought from MSY, they made me feel sorry for asking that. The person in charge of the store talked to me angrily, and with superior attitude, pointing that I have had opened the box. Then push the box back to me refusing my request. I thought I am doing something wrong but then I realised that something was wrong with that guy. Because nobody deserves that hostile attitude whatever request is.
Also I wanted to return a faulty PC Case to their online store writing that I tested it with two different motherboards and three different USB devices however they ignored my test results and rejected my warranty claim.
They do not appreciate their customers.
MSY is not a good business to shop.

Shop LocationSA, Elizabeth
Mic

Micwillunga

Great customer service, Quality products, Great value.

published

The customer service was great I went in with a list of requirements that i had researched and all were supplied without problems. The staff went through every item to make sure they delivered what i had ordered and answered all my questions in a very friendly manner. My extended family has been dealing with MSY in various locations for many years and have bought a lot of items from full PC builds to minor parts and have never had any issues with anything. My favorite store has always been North Plympton and although always busy the staff are quick and efficient.

Shop LocationSA, North Plympton
Yash7

Yash7Adelaide

  • 7 reviews
  • 7 likes

Poor customer service

published

I shop with MSY for years now and perhaps cheapest place to shop IT hardware. Only issue is their cheapeness comes with cheap customer service as well. Usually, cashiers men are rude and incoperative. They do not like when you ask a question. Just expect customer to say exact product model no and pay and runway from their shop.

Shop LocationSA, Holden Hill
Frederick

Frederickbegaar@gmail.com

dito

published

I had issue with these so called employees behind the counter, had an item for one day no work so took it back via a 100klm trip asked for replacement as item was faulty no no no work like that, so I spat the dummy pulled the item out the box and hurled it over the counter smashing against the desk the ripped the box into pieces and threw it over the counter and walked outside and have never been back or dealt with any MSY outlet again.

Shop LocationSA, Port Adelaide
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Questions & Answers

Amanda

Amandaasked

SA, Adelaide CBD

Re: C2001724, Hi Chester, when I spoke with you last week you had quoted me $250 per monitor, yet that price has jumped to $285 in a couple of days; is there a reason for the price jump? Will I need a cable to attach to computer desktop you are currently building for me?

also can you please advise when I can collect my computer or do you set up, no urgency mid to late next week will be fine. thank you :)

No answers

Get an answer from our members and MSY Technology representatives

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