They are a reseller!
Yes, they are not SUPER helpful but in the end of the day they are just a re seller. They sell their stuff super cheap and i have never had a problem.
Quit all your winging
It's no surprise all these bad experiences occur when amateurs buy from MSY. MSY is a wholesaler, they don't provide advice, their job is to provide cheap parts, that's all. I have been buying from MSY for over 10 years and I don't think I have ever needed to speak with service staff, except to pick up my order. I have saved thousands of dollars on computer parts and delivery charges by using MSY, and I only buy brand name computer parts. MSY are consistently the cheapest computer parts supplier in Australia. If you don't know what the bandwidth or core clock speed on a CPU means then you need to visit Harvey Norman. No sympathy here.
Abysmal Customer Service!
I knew exactly the part I wanted. I knew it was in stock. (I've dealt with MSY before!). I walked into the store. Only one person ahead of me. The assistant (to use the term loosely) was carrying out testing on a part that the first customer was trying to return. No acknowledgement of my presence...not eye contact, a smile, a greeting...nothing. He carries on testing. I stand by the counter for a while. I wander round. Look at stock. Stand by the counter again. Read posters. Check my phone. Wander around some more. Stand by the counter again. Then just walk out. I simply cannot reward that level of incompetence and rudeness! URGENT need of compulsory attendance at Customer Service 101 for Dummies!
No regard for customers
As others have said on this thread, MSY is good for its cheap prices. However, their service is so bad that it borders on the comical. Think 'Fawlty Towers' type service. I ordered a full computer package from them in August 2016, and stated that I wanted to use it for document editing, i.e. that great graphics were not needed as I wouldn't play games on it. They replied in a terse email that they'd put together a cheap enough package at around $1,000 and let me know on the day it was ready for pickup. I then asked if they could include a print...er, to which there was no reply. Around a week later, I get a text saying the computer has arrived in the store. After mentioning that I'd asked about a printer, the response was "We may never sell them again." I see. After being shown the bits and bobs, I took the computer package home. Little did I know that I was required to tell them that I wanted a computer package that was ready to be used. It turns out that they installed a reasonable graphics card, which I didn't mind, but the widescreen monitor had an HDMI inlet and a VGA inlet for the cable that connects the motherboard to the monitor. The motherboard had three outlets, VGA, DVI, and HDMI. The folks at MSY had probably not thought carefully about the package, or tested it, and had supplied me with a VGA to VGA cable, which did not provide any picture onscreen. So I rang them back and told them that the cable wasn't working and I had no picture. They literally laughed condescendingly and told me that they don't stock HDMI cables and I needed to get one myself ("It's not their responsibility to check compatibility of components"). When I asked which cable I needed to buy, the guy told me "HDMI probably, but I'm not sure." -Click- and then he hung up. So I went out to buy an HDMI cable from Kmart and plug it in. Still no picture. Then I rang Officeworks, and they were helpful. They said I'd most likely need an HDMI male to DVI male cable. So I went in and they were very polite and supportive. The HDMI to DVI cable indeed worked, and I can now see what I'm typing. The first order of business was to type up this review of MSY. In short, if you are looking for parts and know exactly what you want, then MSY are good for their prices. But if you don't know a lot about computers, or want people who care about their customers, then look elsewhere. I'd rather pay a bit extra and give my money to people who take a bit of pride in their business.
MSY Technology (SA) Pty Ltd
I recently purchased a PC built by MSY, the PC was tremendously heavy I wasn't able to carry by myself, which was found to have a faulty Hard Drive.
The Hard Drive was replaced under warranty however after the Hard Driver was replaced I was not able to connect to the Internet, no Wi-fi. So I engaged an IT consultant to have a look at it which he found out MSY had forgotten to re-install the necessary Drivers when the Hard Drive was replaced. That necessitated the IT consultant to deliver the PC to MSY and wait while the Drivers were re-installed.
The IT consultant charged me for his time $176.50, if Msy had been done his job correctly, it was un-necessary to engage an IT consultant.
Never going back on online order delivery
Gave msy online ordering a go..purchased on monday noon and got my tracking number thursday after i enquired whats happening with my order..stay away from online ordering..
Bought 2 supposedly HD5670 GPU's when building a system for my son years ago.Kept all boxes etc and recently found (more experienced now) I was sold HD4670's in 5670 boxes.A check with PassMark shows the performance of the cards I got was half of that paid for.Really pissed to have paid $300 to be ripped off.CHECK EVERYTHING IS WHAT YOU PAID FOR!!!!
Msy - not for those who have limited knowledge.
For the last 10 years I have purchased systems, components, peripherals, and numerous laptops.
The sales staff are just that, sales, not always technical. Do your OWN research and like me you'll have no problems.
Yes, I have had warranty returns due to component failure, and when it's a currently stocked item it's always been changed over. If the item has been superseded the manufacturer interaction to rectify has been enacted. It cannot be the fault of the sales outlet if the manufacturer of the part isn't as speedy to resolve.
It should be no star to be given at all !!!
Rude people never listen to your explanation they will blame you the mistake. It's cheap yes but it worth to pay more than talking to the staff not friendly at all unconsiderate to the the customer. No return even less then an hour you purchase the product they will insult you. Never ever come back to this shop again ... Disgusting people
Timely service, very helpful - PORT ADELAIDE
Went in on a quiet day with a budget of $2,200 for a gaming desktop. Despite people saying they're only useful if you know what you're after, I found this to be untrue. The manager of the store (I forget is name) was extraordinarily helpful, put together a basic build under budget on the spot and then gave me the build to go and research and confirm the parts I was after, after giving me a basic rundown of my potential options and how they'd affect output. Couple of days and a couple of adjustments later I had my desktop ordered and paid $70 fo...r them to put it together. Was build 3 days BEFORE they predicted which was a pleasant surprise. I forgot to add a wireless wifi thing in the back, so I called them back and the same bloke talked me through it. Was very impressed by the courteous, patient and professional manner. (I do appreciate that my large budget may have given them reason to be extra helpful), but I have since gone back to buy peripherals and will continue to do so while they operate to this standard with these prices
Good parts but terrible customer service
I spent over $1200 at Msy and I got a few other computer parts from another online store and they refused to build it and they said it would take up to 3 weeks to build and test.......... so me and my mate built it ourselves and works wonderfully!! Not going back there again!! PC Case Gear I highly reccomend!! Oh and let's not forget how they don't smile at you, the guy I spoke to literally said. "What do you want" as his opening sentence..........
No return when one was promised
Went to buy a gaming mouse from their Pirie St Adelaide store. for my son. Was told it was not in stock and they suggested another one. I asked if it could be returned if it was not suitable and was told i could.
Turns out it was not the right mouse and went to return it. I told them what had happened and they refused to refund the purchase because the seal was broken ( i could not see any broken seal).No offer of exchange either. Broken promises do not work in business.
I have spent over 20k with this mob in the past two years but will not use them again.
Great service and great price.
MSY sells products cheaper than their competitors. Customer service is really top notch and the staff working at the Elizabeth branch are really fast and efficient and show a professional attitude towards their work.
Only for the people who know what they're doing.
Cheap as sht, e.g. Microsoft Comfort Curve 3000 only $19 at MSY whereas $29 at JB. While it is true that they have below average customer service and most other services, and have stores that look terrible and are small (hence the cheapest price in like, Australia) - if ALL YOU IGNORANT PEOPLE STOP BEING LAZY and STOP GETTING REKT BY MSY, then you should be able to enjoy MSY's prices and actually not get REKT by them.
Their promotional products/ deal of the day things, which change like every 2 days for 2 or 3 times a week, are ridiculously...cheap in addition to their already ridiculously cheap original prices, but I advise you to check that they did not make any mistakes or that the product is working right after you purchase it, so you can counter them just in case you get REKT. I have bought quite a few things from them such as really cheap keyboards and mice, speakers etc. (around $30). Do not get REKT by JB or DickSmith or any other (well known, over rated) store that overprices everything by like 50%, and gets so much damn profit that they actually can afford to lure customers in by services and good looking stores, and stupid advertisements. Their on sale signs mean nothing to the stock prices at MSY. GET REKT.
Never had an issue with Warranty Claims - SA Branches
Over the last 3 to 4 years, I've purchased many products from MSY in Adelaide ( Adelaide, Elizabeth and Holden Hill Branches ), and on occasion an item failed. When I approached them for warranty, they tested the items in store, as you would expect, and when proved faulty, they offered a choice, repair, replacement or money back. Never had an issue.
Caught out: sold me the same faulty graphics card twice!
About a month ago I was building a computer for my mum. I purchased a Nvidia GTX660 GPU for the build. After I was done building (before the initial boot) I took some photos of the inside of the rig - this was my first ever build so I was excited. These photos included a close-up of the installed GPU.
That night during the initial boot I thought something was immediately wrong. There were artefacts on the screen and the GPU would not operate properly. Computer behaved fine with the GPU removed.
Next day returned to MSY, claiming the car...d must be faulty. The guy said "okay, well I'll trust you this time" which seemed kind of condescending. What motive would I have to return a brand new card if it wasn't faulty? So I go home and install the replacement card, every thing is now working fine. About a week later my partner decides he also wants a new GPU so we trek back to MSY to buy another GTX660. We are travelling to MSY Adelaide CBD and it takes us around a half an hour each time there and back. We purchase the new card and put in my partners computer - it works for around 2 minutes before failing, exact same problem as last time. We're both thinking "this is unbelievable, I can't believe we got another faulty card!". My partner was late for work as he was frustrated and buggering around with the card. That night we spent approximately 5 hours playing around on the computer trying to get the thing to work - complete reinstall of windows (in which we both lost valuable information, my partner was so flustered and upset that he forgot to back up data). In the early hours of the morning we finally gave up and went to bed.
Terrible customer service!
I have shopped at MSY numerous times for quite a few years and almost every time the customer service had been bad. The staff are usually uncaring, rude, disinterested and unhelpful. Only once have I been served by someone with average customer service skills. I am hesitant to ever shop there again.
Surcharge for people using credit cards. Terrible customer service. Unhelpful staff.
Horrible service and return policies
I have been into msy around 5 times in the last few years and let me just say their customer service when I needed it was horrid. I went to return speakers that had rounded bottoms (the ones always on sale) and they had started distorting in under a month but they told me that I would have to take it up with the manufacturers, after much arguing they told me the best they would do is give me another pair of the same bad speakers. I went in there a few days ago and bought a psu, by the time I got home I realised what the problem with my computer...was and rung up about returns, I told the person that all I had done was opened the box (essentially broke sticky tape in-twine) and what was their policy on returns for an unused product and the guy very hard to understand just kept telling me no, you no return...... On another circumstance I was there buying a modem with qos and there was another man there clearly explaining the problem that bandwidth wasn't being divided up evenly between his kids except he could not call to mind the word bandwidth. Anyhow had 3 people there undermining him making him feel stupid, saying that all modems can handle at least 5 people (even though it was quite obvious what he was talking about) until i stepped in and helped him out, luckily he was there for the same reason I was otherwise he would have gone home with possibly a useless modem without qos and having felt like he was been ridiculed. Fortunately there are some nice people that work there Bad warranty, bad returns, not as cheap as everyone claims (pccg) is much better, employees with bad English, employees that almost talk down to customers
A young blond boy served me and made me feel like a second class citizen ..he was rude and completely disrespectful ,would not even answer a simple question about a laptop i wanted to buy ...I would not even hire this guy to clean my toilet ...to let him deal with people is crazy
Poor customer service...bordering on criminal ..
Questions & Answers
Re: C2001724, Hi Chester, when I spoke with you last week you had quoted me $250 per monitor, yet that price has jumped to $285 in a couple of days; is there a reason for the price jump? Will I need a cable to attach to computer desktop you are currently building for me?
also can you please advise when I can collect my computer or do you set up, no urgency mid to late next week will be fine. thank you :)
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