- Verified customer
Spent $1500 on a new system, the monitor purchased has a small crack in the screen, but they won't exchange - saying only that they would send away to LG to see if they accept the return, but doubted they would as I could have done the damage.
Brand new monitor and NO exchange for a damaged product. Shoddy, dishonest and rip off fools.
"WE DON'T CARE ABOUT CUSTOMER SERVICE HERE"
This company has no head office you can call, I waited on hold on the service line for an hour before i finally hung up. I requested a call back, but that never happened. In short if you have a problem there is nobody you can call to discuss it. The guy i dealt with in store (Fred, was the name i was given) told me "We don't care about customer service here". He couldn't give me any information on the product i was there to buy, He told me to "watch a review" (which i already had) He wouldn't even let me look at the product. He got agitated and...begun to yell at me with another customer present (he walked out too), I had to settle "Fred" down. He then proceeded to tell me "you go look at JB, then you come back and buy" I asked why would i come back? He replied "Because we cheaper" i laughed at this point because MSY is about the only company that will not price match. JB, EB, ect ALL price match, And as i said to "Fred" I would prefer to pay more anyway just to not give my money to them. I left went to JB they wanted $249 for the product MSY was charging $139, But they still matched the price, And managed to be nice while doing it. And i got a warranty i know i can trust. I will never spend another cent at MSY, And i am telling everyone i know to steer clear of this rubbish company. I would recommend getting a price match from a reputable company rather than risking MSY.
Great prices, friendly & helpful service always.
I was delighted to hear that MSY opened a store in Glenorchy after many years of purchasing from them in Perth W.A . Their prices are very competitive and they have useful specials of the day, most times my order is waiting for me when I arrive to collect.
They can be busy on Saturday and you may need to wait which is understandable considering they don't have any real competition here in Hobart.
I have not had to return anything yet here in Tasmania though I never had an issue in WA, just know your rights as a consumer and don't be put o...ff by misleading comments by staff that have not been trained in consumer rights. I suggest you get on their emailing list to have first bite at their great daily deals before they sell out, also download their PDF price lists and you will never have to pay for postage or couriers to get goods to you from the mainland. There is plenty of parking at there store too because it is off the main road, which means they miss out on passing trade however they don't really cater for browsing customers like Office Works, etc. Overall I find their prices much in line with PC Case gear for e.g who also provide a great value service on most items though by the time you add Aus Post costs makes it less attractive and of course there is the wait which is up to 10 Days now! But don't get me going on Aus Post because I don't have a lot of good to say about their service.
Answer the phone!!!
Placed an order for a PC to be built. The guy who answered my call promised to email me my quotation. He never get back to me. When I try calling the store, I could not get through as the line was often busy. After a week, I decided to head down to Hobart to get the components to build my computer only to realise how quiet the store was. It's amazing to see how quiet the store was yet they are very slow in getting back to their customers. PATHETIC! Very bad location to open up the store too....
My computer exceed my expectation
Went in the Glenorchy store and told the guys there that I wanted a High End gaming computer. The staff made a list suggested me to go for the items suggested. I protested at first as I am expected to spend $4000+ including labour charge, monitors, windows and keyboard combo. Eventually I paid the money and waited for 2 days for the computer to be complete. On the day I collected my PC, I was soo satisfied. They did a pretty good job with the wiring too....
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