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MSY Technology
2.3 from 421 reviews

Reviews

2.5

44 reviews
5
(13)
4
(3)
3
(0)
2
(3)
1
(25)
  • Product Quality
    4.0 (26)
  • Return Claim MadeYes (3) · No (39)
  • Shipping
    3.0 (4)
  • Customer Service
    3.1 (20)
  • Warranty Claim MadeYes · No (44)
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Reviewer Photos & Videos

Can I give them less than a 1?

published

Bought online - item showed "in stock" - after 4 days - past the time they said it would be ready... no luck. No-one answers the phones, can't get through on webchat. I was on hold on the office number for 35 mins before I gave up. Only way to get action was to threaten paypal dispute. So they've cancelled my order but no refund as yet. Funny they took my money quick enough.

Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedM.SPEC Lite Gaming System

Great service and very helpful!

published

Friendly staff that helped me find the right parts. Quick, efficient, and easy. I’m not particularly proficient with computers, all I had to do was ask what I wanted and the staff were able to recommend everything I needed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFyshwick, ACT
Warranty Claim MadeNo
Tumm

TummSouth East Queensland, QLD

Great in Store staff appalling management and definitely not the cheapest as they advertise.

published

Great store with friendly knowledge staff but whoever sends them stock is a joke. Never have parts their motherboard shelves are often empty while they have 50+ CPU's in stock or they refuse to stock intel unlocked K series CPU's but will only stock unlocked Z series motherboards that are made to suit the CPU's they refuse to stock. - To whom ever orders stock for this place: What is the point of having 50 CPU's on shelf when you have no cases, motherboards or ram compatible with them? Get your act together your staff are trying hard to sell parts and PC's.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY Brendale, QLD.
Warranty Claim MadeNo
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Cheap stock, poor customer service.

published

MSY have the cheapest stock you will find Australia wide but their customer service is absolutely pathetic, if you're after something in particular you better know what you're talking about otherwise they won't be interested in talking to you, simple as that.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide cbd
Warranty Claim MadeNo
Chris Robinson

Chris RobinsonHobart, TAS

MSY rules!

published

My favourite computer shop! Always friendly, polite service and competitive prices in a convenient location. Thirty words? It's simply good service, good prices and a good range of products.
Thank you MSY!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGlenorchy, Tasmania
Warranty Claim MadeNo
Ben

BenSouth East Queensland, QLD

Stock issues

published

Tired of ordering, seeing it is in stock at the store online then driving 15 min to find they don't have it. No use calling as they never bother to answer the phone. the last straw after this happening for the 4th time in a row. Place needs to do a thorough stock take, this has been happening for years but much worse in the last 12 months.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrendale
Warranty Claim MadeNo
Product PurchasedSeagate Backup Plus 4TB Portable Hard Drive
Pier

PierGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes

Unhelpful

published

I have just bought a $250 hard disk. On MSY web site didn't mention that the screws were not included. So I couldn't place the hard disk in my pc.
I tried to fix this issue with them but they have been very unhelpful.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSeagate Constellation ES3 3tb
Justin N.

Justin N.Watson 2602, ACT

Store is uncontactable

published

I visited the Fyshwick store yesterday to enquire on the status of a pickup order, as they were impossible to call on the phone, claiming that their phone was broken.

Despite the website showing every item I ordered online as being in stock at the store, the customer service officer claimed that the website was broken and in fact none of the items I ordered were.

I was told I should have e-mailed first, which I did, but received no response. He then suggested that he would be in contact today, but close of business has now passed without a phone call or email.

Customer Service
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
Romeo C.

Romeo C.Metropolitan Adelaide, SA

I love msy Holden Hill

published

Great service to buy a cable. It was the right one and we'll priced. Make a well known stationary outlet prices look like a scam.
I would recommend. Thanks guys.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHolden Hill
Warranty Claim MadeNo
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A week wasted

published

Placed an order for an item shown as in-stock. One week later, having seen the status as "still processing" online, I contacted them. The response received was that the item is out of stock and they will refund my order. This has wasted a week of my time in which I could have purchased (and likely received) the item from another retailer. How long were they going to wait before they contacted me to tell me it was out of stock? A fortnight, a month, never?
I replied would prefer to receive the item, or an equivalent, than have my order cancelled - no response.

Warranty Claim MadeNo
T4Sc

T4ScSouth East Queensland, QLD

  • 15 reviews
  • 3 likes

Service is terrible

published

The Varsity Lakes store was shut down (I don't like businesses having to shut down, but I think I can guess why), so I had to reach out to MSY online to report the faulty Logitech keyboard I bought from them.

I contacted them on the 29th March, 2020, using their "MSY Support Messenger," which isn't live - it simply logs a ticket in Zendesk (CRM).

Moments afterwards, I also sent an email to online@msy.com.au, explaining the issue and attaching the invoice.

Today is the 8th April, and I haven't yet received any reply from them. I just tried calling their QLD number, and their main number in VIC. Neither are answering.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech K830 Illuminated Living-Room Keyboard
Lee

Lee

  • 9 reviews
  • 1 like

They've lost me as a customer!

published

We put an order in on the 15th January, I received the email confirmation of the order. Waited weeks and nothing, no emails, no parcel. I logged into the website and checked my order only to see the status changed to CANCELLED. When were they going to tell me? They didn't! Not only that, they didn't bother to refund me either! I sent an email, no response. I called their office twice, the phone rang out (03) 97009771. I put in a claim through Paypal. My payment was refunded. I will not buy through them ever again. Previously I had no issues.

Return Claim MadeNo
Warranty Claim MadeNo
Jackie Z.

Jackie Z.Sydney, NSW

Worst service ever they simply don’t care.

published

I purchased a laptop online from msy , it’s shown in-stock and paid thousands of dollars. 10 days gone pass still showing order processing. I tried online chat waited 45 mins no response, waited another 2 days emailed them for information. 2 days late received a email saying it was a online error and no stock, my order was cancelled, no apologies no offer for alternative options. They just simply don’t give a flying xxxx about their customers. Never mind I will spend my hard earned cash elsewhere.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Adam L.

Adam L.Kambah 2902, ACT

  • 2 reviews

Extremely poor customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY Fyshwick
Warranty Claim MadeNo
Roger

RogerSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Best deals.

published

MSY have some of the best prices in Australia even compared with online stores. They are my first stop when looking for computer parts and upgrades. Pitcairn St Glenorchy is not where you would expect to find them but it's easy to find and there's no parking issues.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitcairn St Glenorchy Tas
Warranty Claim MadeNo
Product PurchasedSamsung SSD 500GB
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T. Smyth

T. Smyth

  • 2 reviews

Poor Service. Shouldn't be in business

published
Customer Service
Return Claim MadeNo
Store LocationMSY Fyshwick
Warranty Claim MadeNo
Product PurchasedQpix PS-970
Ray L.

Ray L.Sydney, NSW

  • 3 reviews

No-one reads either of their email contacts.

published

Order has been "in processing" 19 days.
Sent email to "online@msy.co.au" no answer, repeat daily, no answer.
This really isn't that hard, just assign someone to read the email in the morning and after lunch.
You really have to wonder why the owner isn't more concerned about the basics.

Return Claim MadeNo
Warranty Claim MadeNo
Leep35

Leep35Sydney, NSW

  • 4 reviews
  • 6 likes

Poor service

published

poor service ,
database shows stock available in store .
turn up at the store - NO STOCK !!

Staff member suggested to buy on Ebay

online service 45 mins wait , no real answers just regurgitated responses as described on web site.

Return Claim MadeNo
Warranty Claim MadeNo
kb3500

kb3500Metropolitan Adelaide, SA

  • 4 reviews
  • 2 likes

No problems to date.

published

Bought new PC components from them a few times and always had good service and advice if and when I needed it.
No issues with them at all.
Thank you very much.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeNo
Jack

JackMetropolitan Adelaide, SA

Great service and quick responses by email

published

I emailed MSY to hold the Msi 1660 super gaming x GPU and I got a quick response back in 20mins saying they would hold it for 4 days and when I got there it was still on hold for me and even tho the price was $419 when I called them it went to $429 but they still gave it to me for $419 i was really happy with that. Service was great as well! Then my brother also got GPU for $399 as well! Also had a look at the product and it’s looks completely fine to me better then expected!
The only thing I’ll say is they didn’t pick up there phone I guess the number may have been changed just not been updated but by email it was excellent!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY TAS, Glenorchy
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Tingting Y.

Tingting Y.asked

NSW, Auburn

We had a monitor return to fix on 6 Jun 2020, until now no one call us back. What's going on?
your email does not working, your phone no one pick up.
Are you still running business?
Thanks

No answers
John O.

John O.asked

VIC, Mitcham

Love the boys there - yes u need to know what you want. Have never had an issue - only ever 1 warranty claim for something dead on arrival and was sorted same day replaced with a new product.

1 answer
Chris Robinson
Chris Robinson

I've never had a problem with a purchase, but I'm confident that the people I deal with at MSY would be willing and helpful.

Amanda

Amandaasked

SA, Adelaide CBD

Re: C2001724, Hi Chester, when I spoke with you last week you had quoted me $250 per monitor, yet that price has jumped to $285 in a couple of days; is there a reason for the price jump? Will I need a cable to attach to computer desktop you are currently building for me?

also can you please advise when I can collect my computer or do you set up, no urgency mid to late next week will be fine. thank you :)

No answers

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