??!
1 photo
MSY Technology
2.3 from 421 reviews

Reviews

2.6

46 reviews
5
(15)
4
(3)
3
(0)
2
(4)
1
(24)
  • Product Quality
    4.1 (30)
  • Return Claim MadeYes · No (46)
  • Shipping
    2.6 (5)
  • Customer Service
    3.2 (23)
  • Warranty Claim MadeYes (3) · No (39)
Previous
Next

Reviewer Photos & Videos

krusty

krustySydney, NSW

  • 42 reviews
  • 33 likes

Good prices let down by incompetancy.

published

We have been regular customers of MSY for decades, pretty much from when they first started. Sadly the customer service hasn't changed much in that time.
Clearly they are only just surviving having recently closed all except two stores in Sydney. One was just 3km. from us, now it's around 19kms.
Their site, considering they sell computer products is still a nightmare. They also don't advise when ordered items are ready for pickup.
Good prices, now friendly staff (they weren't previously) but badly let down by sloppy, uncaring service. Of interest is that many computer equipment shops are now closing in 2020.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationUltimo

Great service and very helpful!

published

Friendly staff that helped me find the right parts. Quick, efficient, and easy. I’m not particularly proficient with computers, all I had to do was ask what I wanted and the staff were able to recommend everything I needed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFyshwick, ACT
Warranty Claim MadeNo
Tumm

TummSouth East Queensland, QLD

Great in Store staff appalling management and definitely not the cheapest as they advertise.

published

Great store with friendly knowledge staff but whoever sends them stock is a joke. Never have parts their motherboard shelves are often empty while they have 50+ CPU's in stock or they refuse to stock intel unlocked K series CPU's but will only stock unlocked Z series motherboards that are made to suit the CPU's they refuse to stock. - To whom ever orders stock for this place: What is the point of having 50 CPU's on shelf when you have no cases, motherboards or ram compatible with them? Get your act together your staff are trying hard to sell parts and PC's.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY Brendale, QLD.
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how MSY Technology compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Cheap stock, poor customer service.

published

MSY have the cheapest stock you will find Australia wide but their customer service is absolutely pathetic, if you're after something in particular you better know what you're talking about otherwise they won't be interested in talking to you, simple as that.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide cbd
Warranty Claim MadeNo
Chris Robinson

Chris RobinsonHobart, TAS

MSY rules!

published

My favourite computer shop! Always friendly, polite service and competitive prices in a convenient location. Thirty words? It's simply good service, good prices and a good range of products.
Thank you MSY!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGlenorchy, Tasmania
Warranty Claim MadeNo
Rich

RichGreater Melbourne (Outer), VIC

What Customer Service?

published

I have bought in person from the Dandenong and Cheltenham stores before and highly rate the customer service in the Cheltenham store but Dandenong is about as useful as a cast iron hang glider. After several calls (they ever answer) and many online chat messages, emails and of course voicemails they just never get back to you. Needed some more ram for my iMac and MSY was my first choice, now it's my last.

Product Quality
Return Claim MadeNo
Ben

BenSouth East Queensland, QLD

Stock issues

published

Tired of ordering, seeing it is in stock at the store online then driving 15 min to find they don't have it. No use calling as they never bother to answer the phone. the last straw after this happening for the 4th time in a row. Place needs to do a thorough stock take, this has been happening for years but much worse in the last 12 months.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrendale
Warranty Claim MadeNo
Product PurchasedSeagate Backup Plus 4TB Portable Hard Drive
Alain C.

Alain C.Sydney, NSW

Astounding service

published

I have dealt with MSY (both ultimo and auburn stores) for over 15 years, yes the wait is long, but, to save money you cannot beat MSY, because of MSY i have been able to build custom computers for friends, family and clients at competitive rates and still turn a profit. People have to understand that MSY is a no nonsense business, their main clientele are people who now their stuff in regards to hardware. If you have no idea, then shop somewhere else and stop being a “karen”

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAuburn
Warranty Claim MadeYes
Pier

PierGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes

Unhelpful

published

I have just bought a $250 hard disk. On MSY web site didn't mention that the screws were not included. So I couldn't place the hard disk in my pc.
I tried to fix this issue with them but they have been very unhelpful.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSeagate Constellation ES3 3tb
Electronics & Computing Shops

Find out how MSY Technology compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Justin N.

Justin N.Watson 2602, ACT

Store is uncontactable

published

I visited the Fyshwick store yesterday to enquire on the status of a pickup order, as they were impossible to call on the phone, claiming that their phone was broken.

Despite the website showing every item I ordered online as being in stock at the store, the customer service officer claimed that the website was broken and in fact none of the items I ordered were.

I was told I should have e-mailed first, which I did, but received no response. He then suggested that he would be in contact today, but close of business has now passed without a phone call or email.

Customer Service
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeNo
Romeo C.

Romeo C.Metropolitan Adelaide, SA

I love msy Holden Hill

published

Great service to buy a cable. It was the right one and we'll priced. Make a well known stationary outlet prices look like a scam.
I would recommend. Thanks guys.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHolden Hill
Warranty Claim MadeNo
T4Sc

T4ScSouth East Queensland, QLD

  • 15 reviews
  • 3 likes

Service is terrible

published

The Varsity Lakes store was shut down (I don't like businesses having to shut down, but I think I can guess why), so I had to reach out to MSY online to report the faulty Logitech keyboard I bought from them.

I contacted them on the 29th March, 2020, using their "MSY Support Messenger," which isn't live - it simply logs a ticket in Zendesk (CRM).

Moments afterwards, I also sent an email to online@msy.com.au, explaining the issue and attaching the invoice.

Today is the 8th April, and I haven't yet received any reply from them. I just tried calling their QLD number, and their main number in VIC. Neither are answering.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech K830 Illuminated Living-Room Keyboard

They have what you want but customer service it terribad!

published

They have a website that does NOT track stock and they do not have phones.... Use only if they are the last resort! The general knowledge of the staff member (usually only one) is typically OK but their returns/customer service is universally awful!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFyshwick
Warranty Claim MadeYes
John

JohnBarossa, South Australia

  • 4 reviews
  • 3 likes

re Service

published

Re Warranty
A small percentage of products I have purchased from this store in the past appeared to be faulty.
Whenever I approached the store with the issues, they were always resolved quickly either by refund or prompt replacement.
Unfortunately this particular store is now closed. If the other MSY stores are like this one with regards to warranty, I would not hesitate to recommend them.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
Warranty Claim MadeYes
Lee

Lee

  • 9 reviews
  • 1 like

They've lost me as a customer!

published

We put an order in on the 15th January, I received the email confirmation of the order. Waited weeks and nothing, no emails, no parcel. I logged into the website and checked my order only to see the status changed to CANCELLED. When were they going to tell me? They didn't! Not only that, they didn't bother to refund me either! I sent an email, no response. I called their office twice, the phone rang out (03) 97009771. I put in a claim through Paypal. My payment was refunded. I will not buy through them ever again. Previously I had no issues.

Return Claim MadeNo
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how MSY Technology compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Jackie Z.

Jackie Z.Sydney, NSW

Worst service ever they simply don’t care.

published

I purchased a laptop online from msy , it’s shown in-stock and paid thousands of dollars. 10 days gone pass still showing order processing. I tried online chat waited 45 mins no response, waited another 2 days emailed them for information. 2 days late received a email saying it was a online error and no stock, my order was cancelled, no apologies no offer for alternative options. They just simply don’t give a flying xxxx about their customers. Never mind I will spend my hard earned cash elsewhere.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Adam L.

Adam L.Kambah 2902, ACT

  • 2 reviews

Extremely poor customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMSY Fyshwick
Warranty Claim MadeNo
Roger

RogerSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Best deals.

published

MSY have some of the best prices in Australia even compared with online stores. They are my first stop when looking for computer parts and upgrades. Pitcairn St Glenorchy is not where you would expect to find them but it's easy to find and there's no parking issues.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitcairn St Glenorchy Tas
Warranty Claim MadeNo
Product PurchasedSamsung SSD 500GB
T. Smyth

T. Smyth

  • 2 reviews

Poor Service. Shouldn't be in business

published
Customer Service
Return Claim MadeNo
Store LocationMSY Fyshwick
Warranty Claim MadeNo
Product PurchasedQpix PS-970
Ray L.

Ray L.Sydney, NSW

  • 3 reviews

No-one reads either of their email contacts.

published

Order has been "in processing" 19 days.
Sent email to "online@msy.co.au" no answer, repeat daily, no answer.
This really isn't that hard, just assign someone to read the email in the morning and after lunch.
You really have to wonder why the owner isn't more concerned about the basics.

Return Claim MadeNo
Warranty Claim MadeNo
Page 1 of 3
See all MSY Technology reviews

Questions & Answers

Tingting Y.

Tingting Y.asked

NSW, Auburn

We had a monitor return to fix on 6 Jun 2020, until now no one call us back. What's going on?
your email does not working, your phone no one pick up.
Are you still running business?
Thanks

No answers
John O.

John O.asked

VIC, Mitcham

Love the boys there - yes u need to know what you want. Have never had an issue - only ever 1 warranty claim for something dead on arrival and was sorted same day replaced with a new product.

1 answer
Chris Robinson
Chris Robinson

I've never had a problem with a purchase, but I'm confident that the people I deal with at MSY would be willing and helpful.

Amanda

Amandaasked

SA, Adelaide CBD

Re: C2001724, Hi Chester, when I spoke with you last week you had quoted me $250 per monitor, yet that price has jumped to $285 in a couple of days; is there a reason for the price jump? Will I need a cable to attach to computer desktop you are currently building for me?

also can you please advise when I can collect my computer or do you set up, no urgency mid to late next week will be fine. thank you :)

No answers

Get an answer from our members and MSY Technology representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.