Reviewer Photos & Videos
Terrible Customer Service
Had an issue with my graphics card and it took them over 3 months for them to repair it.
They said it was because of COVID, but it's still unacceptable that a customer go 3 months without a vital component of their PC (especially if the CPU doesn't have an on-board one). They found an issue and sent a replacement despite my wishes for a refund as mentioned from a start. They didn't communicate unless you did first and even then, you would be lucky to receive a response. They mostly ignore your emails and shove the item back in your face without...
What consumer rights? What customer service
Would love to give no stars
For a company that has a lot of customers they have little to no customer service. Graphics card just stopped after 18 months. Taken back, checked in store, not working, sent away, yep not working. Yet I can’t get a refund yet I am entitled to one. No one picks up the phone, no one to email, and if you try and reply to their email it doesn’t let you.
Stay clear of this company
- Online store
- Verified customer
Can I give them less than a 1?
Bought online - item showed "in stock" - after 4 days - past the time they said it would be ready... no luck. No-one answers the phones, can't get through on webchat. I was on hold on the office number for 35 mins before I gave up. Only way to get action was to threaten paypal dispute. So they've cancelled my order but no refund as yet. Funny they took my money quick enough.
MSY PascoeVale have you got the message yet?
I'll join the chorus of complaints. I bought an SanDisk SSD from which failed after a couple of weeks. They refused to exchange it insisting on 'assessing' the product by sending it to Sydney, after two weeks I wrote an email saying it was taking too long, but four weeks turned into six weeks plus (I'd nearly forgotten about it). I spoke to consumer affairs who gave me a form letter that I filled out and sent to MSY. Still no response. I ended up walking in but rather than blow my stack I waited patiently and was given my replacement drive without an argument. Sleazy behaviour though, it should have been replaced on the spot.
Stole my money
Shipped half of the order, was advised they would refund the other half 3 weeks later no refund. Revived the order with an invoice stating refund was processed. Paid via PayPal and no refund. Go in store to purchase don't recommend ordering online.
Bad warranty service
Laptop warranty issue - local staff accused us of lying, would not listen and were very arrogant. Forced us to sign repair form under duress ( ie held laptop until we signed with inaccurate comments).
One month of waiting, dozens of calls and several emails and I still don't have my warranty return
Disgusting service. I've waited a month for a warranty update on an item I sent back to them and have heard nothing. Have phoned them literally dozens of times but no one has EVER answered and they don't have voicemail. They also don't respond to email enquiries AT ALL. They've literally taken my money, taken my product and kept them both.
I'm filing a complaint with the ACCC for this. MSY can go screw themselves.
- TAS, Glenorchy
- Verified customer
Spent $1500 on a new system, the monitor purchased has a small crack in the screen, but they won't exchange - saying only that they would send away to LG to see if they accept the return, but doubted they would as I could have done the damage.
Brand new monitor and NO exchange for a damaged product. Shoddy, dishonest and rip off fools.
Avoid MSY like the plague
Don't be fooled by their slightly cheaper prices. I bought ASUS Strix GTX 1080 Ti from them because they offered a slighter cheaper prices than competing stores but then it stopped working 6 months in. After a month of back and forth messaging they completely refused to replace it. Only when I literally told them I was going to file a lawsuit against them then they would listen and replace my graphics card, like REALLY? I doubt this is the first time they have done this. They even 200k lawsuit against them from the ACCC and lost because of false warranty claims.
WOULD NOT RECOMMEND
Extremely poor company and product, stay away from MSI computers
I paid over $5000 for two all in one computers 3 years ago and when we got them home they didn't work, just kept closing down,
We were back and forth and had lots of trouble.
I had purchased an extended warranty with them and they promised an extra year on the top of this because of the trouble.
For the last 6 months I have been trying to get a repair done to one of these and they have argued the point for so long.
I took the offending computer into the store and asked them to repair it, I said I would pay to get it fixed.
Two techs staff looke...
Lee from Mt Pritchard was absolutely fantastic!!! 10/10
Great to see a store that shows respect when things go wrong. Good to see a change like this in at least 1 shop. Will not go to another MSY shop again. Lee was amazing 10/10 hopefully he will become the manager in future and influence the positive customer experience in MSY in NSW.
Questions & Answers
We had a monitor return to fix on 6 Jun 2020, until now no one call us back. What's going on?
your email does not working, your phone no one pick up.
Are you still running business?
Love the boys there - yes u need to know what you want. Have never had an issue - only ever 1 warranty claim for something dead on arrival and was sorted same day replaced with a new product.
Re: C2001724, Hi Chester, when I spoke with you last week you had quoted me $250 per monitor, yet that price has jumped to $285 in a couple of days; is there a reason for the price jump? Will I need a cable to attach to computer desktop you are currently building for me?
also can you please advise when I can collect my computer or do you set up, no urgency mid to late next week will be fine. thank you :)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.