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MTAA Super

MTAA Super (page 2 of 4)

2.9 from 71 reviews

Reviews

(27)
(8)
(2)
(2)
(32)
  • Transparency
    4.5 (29)
  • Customer Service
    4.5 (32)
  • Rates and Fees
    4.8 (5)


James R.

James R.Greater Melbourne (Outer), VIC

Honest and trustworthy super

published

Honest and trustworthy super that is easy to contact and up to date with technology and customer service. Does the job it’s designed for and does it well. Happy customer.

Transparency
Customer Service

BSymons

BSymonsGippsland, VIC

  • 4 reviews

Excellent

published

I have spoken to a number of consultants since joining MTAA in 1991 and have always been impressed with their product knowledge , courteous friendly service and genuine desire help resolve issues I’ve had. They have guided me through the correct process, emailed me the right forms making all requests easy. Combined with excellent returns I highly recommend MTAA.

Transparency
Customer Service

Les H. Wodonga

Les H. WodongaNortheast, VIC

Fees charged

published

Been a member for 10 years, has performed very well I must say. Great product except for the contribution fees. This will really take away from the bottom line unfortunately.

Transparency
Customer Service
Insurance Options
Vicky Carrison

Vicky CarrisonSoutheast, SA

A must have!

published

Great customer service via the phone, very helpful. Easily able to combine all my supers together with the use of the web page and signing up for the app. Makes it easy to look up and keep an eye on my super and insurance

Transparency
Customer Service
Insurance Options

Kal

Kal

  • 2 reviews

Fantastic returns, understanding and helpful staff.

published

Myself and family have been members for over 15 years. I had another super account with a competitor and the returns were never anywhere near as good. Everytime I call, I speak to someone understanding, knowledgeable and willing to assist me. Highly recommend MTAA for their returns and customer service.

Transparency
Customer Service
Insurance Options
Income Protection
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Damien F.

Damien F.Sydney, NSW

Easy to deal with and seems to perform consistently.

published

Have always used MTAA super for nearly 20 years, never had any issues. Easy to deal with and adjust investment options online to choose preferred risk and seems to perform consistently.


One happy MTAA member!

published

I have been happy with MTAA since I joined around 2006. It has been a great performer, admittedly some years have been better than others however that has also been reflective of what has been going on economically around the globe.

Customer Service
Insurance Options
Income Protection

Grant F.

Grant F.Perth, WA

Great all round Superfund

published

Have been with mtaa for at least 10 years, always had great performance, always very prompt and helpful when i have phoned customer service, would highly recommend to anyone looking for a great performing SuperFund

Transparency
Customer Service

Chris M.

Chris M.Metropolitan Adelaide, SA

Managed To Lose My Super Twice

published

They closed my account twice when I specificity told them not to. They then told me my account wouldn’t be cancelled, now my super is lost, they are not helping

Transparency
Customer Service
Insurance Options
Income Protection
See all answers
Eduard

EduardMelbourne

  • 23 reviews
  • 25 likes

Not bad

published

Company needs to answer the phone faster

They take 3-4 days to answer an email
They take 16 minutes to answer the calls
After finally speaking to someone they are very helpful on the phone

Transparency
Customer Service

Mr. W

Mr. WSouth East Queensland, QLD

recommendation:

published

I have been part of MTAA Super for many years, and would certainly refer them to any other employee seeking a very good Super fund.
Have always been courteous and helpful.

Transparency
Customer Service

M.Nguyen

M.NguyenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Service calls took forever

published

I tried to call the service line for 5-6 times, it was more than 20-minute wait every single time I call. Some of the calls disconnected by themselves, while I have to terminate the rest due to time constraint. This feels like calling the ATO, sometimes ATO takes even shorter to connect.

Customer Service

leona wright

leona wrightNorthern Region, NSW

a good long term inverstment

published

started with MTAA Super around 1990 or earlier the fund out performed any other at one stage then we had things like the credit squeeze we had to have according to politicians and then we did not do so well. but recovered that is why as a long term investment which super is the fund performs well. I always find it easy to communicate with the fund managers


Easy to work with

published

Have always found them to be easy to deal with and provide fast and quite assistance.
The member information on their website and through login is easy to access and find what you're looking for. And if you can't, just call them.

Transparency
Customer Service

Keith.N

Keith.NSouth East Queensland, QLD

Thank you

published

The gentleman who dealt with me was both patient and very helpfully. Been with them for a long time. No regrets thus far. Hope the relationship continues till I retire.

Customer Service
Income Protection
sooleycreek

sooleycreekSouth-Eastern Region, NSW

Best choice ever.

published

From the time Super became compulsory, I spent a good amount of time making a decision who to choose. My time was not wasted. I firmly believe I made the best decision and do not hesitate to recommend MTAA Super.

Transparency
Customer Service
Insurance Options

Great investment

published

I invested with MTAA for 20 years and had great service and a excellent return. My dealings with MTAA always exceeded my expectations. When it came to retire and access my investment it was a seamless process. Regularly recommend MTAA to anyone I can.

Transparency
Customer Service

Tony

TonySydney, NSW

Poor service

published

I was with this fund for approximately 10 years and have since rolled it over into a pension with another fund. I recall initially contacting MTAA as it had won an award for best performing fund. A person came and signed me up at my workplace. After that I never had any further contact, except for an annual statement in the mail. Surprisingly, there were never any suggestions or offers of a person to person annual review to discuss my super and the risk levels I had selected, so I managed my investments online myself. The yearly personal contact I have with my present pension fund and professional advice is in direct contrast to the service offered by MTAA.


chris washington

chris washingtonSydney, NSW

very good fund.

published

recently retired,and the help received with accessing funds,streaming etc was very good.
online site is easy to use and most informative.
I would recommend mtaa to any one.i have been with this fund since the 1990's.

Transparency
Customer Service

Steer clear

published

After having income protection tpd and death cover with mtaa for over 30 I suffered a significant injury at work and have been battling to get any response from them or help, please if you are with these thieving heartless grubs go elsewhere at all cost


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Questions & Answers

Becca N

Becca Nasked

How long before the money hits bank account?

1 answer
Tracy
Tracy

my employer always paid by the 20th of the month which is required by law


Get an answer from our members and MTAA Super representatives

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