Poor service I have been with
I have been with MTAA super for over 30 years.
I am totally dissatisfied withe the level of service i have receive for the past week my contributions have gone missing at a cost of $500 per quater
Where is my money when do I get a visit and when is someone going to explain why my money is missing
I also want an appointment to speak to the general manager or ceo of MTAA super
but that seems too hard.
Accountability. No none shown
After getting some advice from there team of advisors, Poor advice, numerous phone calls
i,m getting very close to retirement, they informed me what to do. But they hold no accountability at all, my super has and continues to go down hill. Month after month I keep calling and they are passing the blame onto me! In the meantime my super still keeps going down.
Don't trust MTAA Super
Don't get sucked in by the latest MTAA Super advertising. They have resurfaced after having one of the worst track records of any Industry Super Fund. We lost over $100,000 with their investment strategy. Do yourself a favour, especially if you're in their industry and research Industry fund returns, it will save you allot of money and heartache.
MTAA a horrible super fund, everyone should stay away
Before my fund even allocated to my MTAA account after a rolled over from another super fund, I already lost $1,160 thanks to their illegal investment method - that is to invest first, then backdate later. They said that's how they've been handling new members' fund. When I asked where is the policy? is it legal? they put me on hold and the phone line simply cut off.
In 8 short days after I moved to MTAA, I lost $3,704 while other Australian Super account gained significantly. I called them up and talked to their manager named Billy, he stupid...
My super is disappearing
8 Years ago my MTAA super stood at $3,500 before I had to quit work due to disability. 4 years ago it had dropped to $3,000, then slowly to $2,500. Today it stands at $1,900. At this rate fees will eat it all up in a couple of years. My question is, if employers can be prosecuted for not honestly contributing to their employees' superannuation funds, then why can super funds like MTAA get away with ripping off their members?
Dear MTAA you are the worst!!!
So after 10 years with them, after all the fees and charges, my super amount is 40$ higher than my contributions over the years!!!! After 10 Years 40$!!!! if i left that money on the street it would have grown in value more than it did with you, shameless morons.
About 12 months ago I transferred 4 different Superannuation Accounts into the one account to make things easier. This was done through the MyGov website and was a very simple process. Every other Super company, except MTAA, transferred the balance of my existing accounts into my new account within a few weeks with no problem at all.
I have now been trying unsuccessfully since then to transfer the balance of my MTAA Super Account, which I have not used since 2009, into my new Super Account. I have completed numerous forms, provided everythi...
Worst Super Fund
I helped an illiterate man to fill out his application for withdrawing his benefit on the grounds of retirement. He had attained the age of 70 years. No response was received and thus I called the fund and was told that because the TFN did not match their records, they have cancelled the application form and asked me to fill in a new from. This will involve filling in the new form, filling in ID forms, getting ID documents photocopied and getting the ID certified by and authorized officer. What a waste of time. I told the staff that they cannot...cancel the form just because the TFN did not match which meant wasting our time to fill in new forms. After putting me on hold for about 10 minutes, she agreed to use the original application. Then she tells me that the ID documents are not dated to which I told her that ID documents do not need to be dated and then she agreed on this. Then she tells me that the certifying officer's sir name is same as the members sir name and they think they are related to which I said no, they are not and then she agreed to process the form. What a hassle.I will be setting up a website :stopharassingnow.com. and will invite people to put their harassment experiences on this web site.
They did not send me statements until near the end when their fees drained my account almost to 0. I didn't realise I was even a member until then. Fortunately, I didn't have much in there as the job I had was only for a few months. Still it was rude of them not to send me the statements from the start so I could keep tabs on the balance and withdraw the funds when it fell below the $200 threshold. I will never use them again.
Absolutely terrible, do not use!
My employer signed me up for MTTA super and I didn't bother checking them out until a couple of days after signing the super form. After receiving around one hundred dollars in employer contributions, I read reviews that showed that MTTA was a terrible provider, so I tried to transfer my balance.
To my surprise, the combination of fees, contribution tax and insurance fees by MTTA mean that I have an effective balance of $0.00 and cannot transfer any money out of the account.
What an absolute joke! MTTA are a group of thieves and have st...olen the entirety of my super contribution. This is completely unacceptable... I have been robbed. These robbers prey on the uninformed and I cannot believe that they are still in business. I have added a photo of my super statement - you can see it here: http://imgur.com/a/KfsMk
the worst to deal with ever
There staff lie dont follow up or do there job, australian super and plum super paid me weeks ago and looking at the statements this is the only fund iv lost money on. I seriously cant believe how hard they are to deal with and i told them their on hold music isnt working at all like there is no one on the other end and it still dont work hopeless
Worst Customer service
I have been trying to consolidate my super to one account with the same super fund (Mtaa super) for the past 2 years and they have made me jump through hoops back and forth all this time. they have been charging me fees for 2 accounts year in year out. I have emailed and posted all the required documents and I'm yet to receive a response. worst people I have ever dealt with in General, just dealing with this company makes you want to have a heart attack. very unresponsive and care factor is below Zero, would not recommend anyone especially any elderly people. move your super while you still have a chance.
A fund that keeps on loosing
I'm a university student. I work part-time whilst studying part-time so I can keep my head above water, financially.
My understanding of a super fund is this... To me, a super fund is a beneficial financial organisation that provides a service helping its customers save for a peaceful retirement. An organisation that grows and improves ones financial situation. I used to support the idea of a super account however my very short experience with MTAA Super has left me feeling robbed and concerned for my future.
In 2014 my account had contri...buted just over $800.00 in March 2016 I had NOTHING... MTAA's fees quickly consumed my super in the short space of 24 months. I have nothing good to say and I'm currently lodging a complaint with the Superannuation Complaint Tribunal, www.sct.gov.au
MTAA denied my income protection claim and destroyed me financially at the time
MTAA ripped me off quite a number of years ago. To cut a very long story short I went to claim on my income protection insurance with them (at the time the payout would have been enough to pay off my house) and after much dancing around they denied that I even had an insurance policy with them. I produced my copies of the paperwork but still they denied it!
I made dozens of calls to their head office and it got to the stage I'd have to give a false name in order for them to take my call. They then started abusing me and hanging up when the...y realised who I was. Eventually I sought legal advice (not good advice as it turned out) and put in a formal complaint to the superannuation complaints tribunal. After a full year the tribunal produced their report stating that MTAA had erred and indeed owed me the money. It was then that I found out the superannuation complaints tribunal is a toothless tiger and only has the power to make recommendations, not enforce them! So of course MTAA didn't abide by the recommendation to reassess and redress my claim. The next option was through the courts--something I was told could take 5 years or longer and would cost me tens of thousands of dollars to pursue. Of course I didn't have this money--after all I was ill and could not work, hence my income protection claim. MTAA hoped and expected that I'd finally give up my pursuit of the claim--and yes they scored on that one because I did give up. They are unscrupulous, immoral and parasitic. Stay away from MTAA at all costs!
Do not take Income Protection with MTAA
MTAA is a shady, heartless organisation when it comes to income protection. I changed my income protection to MTAA in good faith, two years later when I need it, they are just despicable. I am now in financial hardship because of them and they do not care. I chose a 30 day waiting period on my income protection, I have now been waiting 3 months. When I call them, I get different answers eg: Your claim is complex, it needs a signature, it's still being reviewed etc... It's time for the ombudsman. And I will be moving my super to another fund - I...have been with MTAA for 17 years and this is the thanks they give. ******UPDATE****** My case is now with lawyers (no win no pay). Although MTAA drive you to the point of despair where you don't ever want to deal with them; don't give up. My lawyer has informed me that they are always fighting cases against MTAA. DON'T walk away, fight till the end.
What a Rort!!
I recently rolled over to another fund 3 months of employer contributions & have just received the MTAA Super account summary..
Here's the breakdown, I'll let you decide whether this fund is working in the recipient's (client) best interests.
Employer contributions: $920.65
Admin fees: -$17.75
Tax: -$138.10 (unavoidable)
Insurance fees: -$119.28 (a default insurance cover which I hadn't requested and wasn't aware of)
Exit fees: -$96.00 (how do they justify this??)
Investment earnings: $9.62 (at least positive)
Balance available for withdrawal: $559.14 ...
MTAA aren't just useless and Bad, these incompetent Clowns should be Shut Down.
MTAA... Poor service, lazy, as dodgy as they come, in all honesty they should be shut down
I called MTAA to change my residential details, that's all nothing fancy, waiting almost 1 hour to the sound of elevator music that would hypnotize a stone waiting waiting waiting and more waiting and still waiting to speak a MTAA rep who never came and then from nowhere, out of the blue, an MTAA voice generated message informed me that they are having technical difficulties and that I should either visit their webpage or call back at another time. S...
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.