Easy to deal with and seems to perform consistently.
Have always used MTAA super for nearly 20 years, never had any issues. Easy to deal with and adjust investment options online to choose preferred risk and seems to perform consistently.
One happy MTAA member!
I have been happy with MTAA since I joined around 2006. It has been a great performer, admittedly some years have been better than others however that has also been reflective of what has been going on economically around the globe.
Great all round Superfund
Have been with mtaa for at least 10 years, always had great performance, always very prompt and helpful when i have phoned customer service, would highly recommend to anyone looking for a great performing SuperFund
Managed To Lose My Super Twice
They closed my account twice when I specificity told them not to. They then told me my account wouldn’t be cancelled, now my super is lost, they are not helping
Company needs to answer the phone faster
They take 3-4 days to answer an email
They take 16 minutes to answer the calls
After finally speaking to someone they are very helpful on the phone
I have been part of MTAA Super for many years, and would certainly refer them to any other employee seeking a very good Super fund.
Have always been courteous and helpful.
Service calls took forever
I tried to call the service line for 5-6 times, it was more than 20-minute wait every single time I call. Some of the calls disconnected by themselves, while I have to terminate the rest due to time constraint. This feels like calling the ATO, sometimes ATO takes even shorter to connect.
a good long term inverstment
started with MTAA Super around 1990 or earlier the fund out performed any other at one stage then we had things like the credit squeeze we had to have according to politicians and then we did not do so well. but recovered that is why as a long term investment which super is the fund performs well. I always find it easy to communicate with the fund managers
Easy to work with
Have always found them to be easy to deal with and provide fast and quite assistance.
The member information on their website and through login is easy to access and find what you're looking for. And if you can't, just call them.
The gentleman who dealt with me was both patient and very helpfully. Been with them for a long time. No regrets thus far. Hope the relationship continues till I retire.
Best choice ever.
From the time Super became compulsory, I spent a good amount of time making a decision who to choose. My time was not wasted. I firmly believe I made the best decision and do not hesitate to recommend MTAA Super.
I invested with MTAA for 20 years and had great service and a excellent return. My dealings with MTAA always exceeded my expectations. When it came to retire and access my investment it was a seamless process. Regularly recommend MTAA to anyone I can.
I was with this fund for approximately 10 years and have since rolled it over into a pension with another fund. I recall initially contacting MTAA as it had won an award for best performing fund. A person came and signed me up at my workplace. After that I never had any further contact, except for an annual statement in the mail. Surprisingly, there were never any suggestions or offers of a person to person annual review to discuss my super and the risk levels I had selected, so I managed my investments online myself. The yearly personal contact I have with my present pension fund and professional advice is in direct contrast to the service offered by MTAA.
very good fund.
recently retired,and the help received with accessing funds,streaming etc was very good.
online site is easy to use and most informative.
I would recommend mtaa to any one.i have been with this fund since the 1990's.
After having income protection tpd and death cover with mtaa for over 30 I suffered a significant injury at work and have been battling to get any response from them or help, please if you are with these thieving heartless grubs go elsewhere at all cost
Poor service I have been with
I have been with MTAA super for over 30 years.
I am totally dissatisfied withe the level of service i have receive for the past week my contributions have gone missing at a cost of $500 per quater
Where is my money when do I get a visit and when is someone going to explain why my money is missing
I also want an appointment to speak to the general manager or ceo of MTAA super
but that seems too hard.
Accountability. No none shown
After getting some advice from there team of advisors, Poor advice, numerous phone calls
i,m getting very close to retirement, they informed me what to do. But they hold no accountability at all, my super has and continues to go down hill. Month after month I keep calling and they are passing the blame onto me! In the meantime my super still keeps going down.
Don't trust MTAA Super
Don't get sucked in by the latest MTAA Super advertising. They have resurfaced after having one of the worst track records of any Industry Super Fund. We lost over $100,000 with their investment strategy. Do yourself a favour, especially if you're in their industry and research Industry fund returns, it will save you allot of money and heartache.
MTAA a horrible super fund, everyone should stay away
Before my fund even allocated to my MTAA account after a rolled over from another super fund, I already lost $1,160 thanks to their illegal investment method - that is to invest first, then backdate later. They said that's how they've been handling new members' fund. When I asked where is the policy? is it legal? they put me on hold and the phone line simply cut off.
In 8 short days after I moved to MTAA, I lost $3,704 while other Australian Super account gained significantly. I called them up and talked to their manager named Billy, he stupid...
My super is disappearing
8 Years ago my MTAA super stood at $3,500 before I had to quit work due to disability. 4 years ago it had dropped to $3,000, then slowly to $2,500. Today it stands at $1,900. At this rate fees will eat it all up in a couple of years. My question is, if employers can be prosecuted for not honestly contributing to their employees' superannuation funds, then why can super funds like MTAA get away with ripping off their members?
Questions & Answers
How long to receive funds in my bank account from a financial hardship claim?
Sorry Paul I haven't made a financial hardship claim to know only drawdowns and they were paid within 10 working days.
How long before the money hits bank account?
my employer always paid by the 20th of the month which is required by law
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