2Muama Enence Instant Translator

Muama Enence Instant Translator

 Verified
2Muama Enence Instant Translator
1.8

77 reviews

PositivevsNegative
21% · 1661 · 79%

Reviews

77 reviews
77 reviews
Ma M.
Ma M.
 

I can't live without it

I need to use English for work a lot and translation is really necessary. This is like my personal translator in that it is very accurate. It's something I can't live without. Show reply
Doris M.
Doris M.
 

I love this translator

I love this translator, it is very useful for my studies and for traveling, it is easy to use, it has a good sound and a comfortable design, I recommend it Show reply
Navid K.
Navid K.
 

perfection

This is a smart investment for anyone who loves to travel. It is compact and very easy to use. It translates multiple languages, making it helpful to communicate in a foreign country. We tried it on our trips to Spain, France and Germany. Show reply
Orlando
Orlando
 

Great tool for travelers!

It's a great tool for people who travel a lot! I travel a lot and sometimes I cannot express myself correctly in the language I'm surrounded by, so this tool is essential for me, it has saved me from many bad situations in the past and I would totally recommend it! Show details ·  1
WAYNE
WAYNESydney, NSW2 posts
 

Misleading

This device is projected as a stand alone machine in that it operates by itself without further technology. It does not . It needs wi-fi or a computer nurd to comprehend its app / download instructions. Completely worthless unless you spend further sums on the additional devices to get it operational-which defeats the attractiveness of the product. I wonder what is wog for "'Enence staff-go dip your eye in hot parrot poop. "' Show details
Muama
Muama   DM   
More
RickyJonze
RickyJonze
 
Muama
Muama   DM   
More
Russell
Russell5 posts
 

Total Rubbish

This Product simply does not do what it claims.I have spent many frustrating hours trying to get this product to work and it simply does not work.Please avoid this rip off product.I am going to return this item and demand a refund.I paid via PayPal so hopefully they can act in my behalf.If I could have awarded zero stars I would have.Avoid this crap product.The big problem with this product is that it is NOT compatible with Android or IPhones,but the makers do not mention this in their specifications.I attempted to return this item only to be told that I must pay for shipping and also get a 15% charge for a restocking fee.Gave up trying to deal with the Company Chstomer service,and filed a dispute via PayPal instead Show details
Muama
Muama   DM   
More
Pymble
Pymble
 

Slow Inaccurate and Unreliable

Translations slow and inaccurate even given my 100mb wifi connection. I got a slightly better performance if I just used the app on the phone without the Poligu. Trying to return now. Given other reviews I am not hopeful. Show details
Muama
Muama   DM   
More
Ron H.
Ron H.4 posts
 

Scam Company Run By Enence And Muama/ BUNCH OF CROOKS & COWARDS

I ordered one of these by mistake, 45 seconds after I pushed order I pushed cancel, they refused to cancel my order, charged my credited card right then, they said it would ship from usa in 3-5 days, the truth is it is being shipped from "China" some day and will take over 25 -35 days to receive, they have done nothing short of criminal. I have contacted my attorney and the us att. General on their fake business tactics they are using to suck people into their scams, stay far away from these crooks, they will soon be felons. Show details
Ron H.
Ron H.  
More
Q. Wallace
Q. Wallace2 posts
 

Scam Item

This product does not work as advertised, and has been flagged. I wish I had known this before purchasing. I have asked for full refund, no artificial "restocking fee" and a shipping label so I will get my money back. If not, then I will do whatever is necessary through my card or PAYPAL first. Quency Show details
Muama
Muama   DM   
More
Randy L.
Randy L.
 

Trash, do not buy!

Does not work as advertised. I followed the instructions exactly, it does not accurately recognize speech and does not give a correct response on the translator. I'm going to try to return the 3 I bought, buy from the other reviews this does not look promisiong. Show details
Muama
Muama   DM   
More
Eugene
Eugene3 posts
  Verified

False AD. Not returnable. You don't need this translator if you have cellphone

I paid for 3 translators $177. Found that much worse then free Google translator on cellphone.
Paid $24 for return. Total 177+24=201. After 2 month my package came back not accepted by foreign company. Its was in 2019. After many my bad reviews company returned $88. I lost $112. Show details
  • Thumbnail
  • Thumbnail
Muama
Muama   DM   
More
Fernanda
Fernanda
 

Not what they promote

this device is not what I was expecting, this would not work without your phone app. on top of that they promote free return guarantee, and it just lies. I have been emailing them since the 4th day of arrival to return this and I am still waiting to hear from them. Its so frustrated
Muama
Muama   DM   
More
Rod.P
Rod.PGreater Melbourne (Inner), VIC2 posts
 

WARNING: Read the reviews

I was unfortunately enough not to read the other reviews. DO NOT BUY THIS PRODUCT. Misleading information. Horrible customer service. I tried to cancel my order out via phone only one hour after ordering but l was told that it was TOO LATE, as the goods had already left ( B.S ) All though there information was misleading l still had to pay big money to post it back and still loose 15% re-stocking fee. Nobody would give me a answer to my concerns. Useless product, incorrectly charged, just horrible to deal with. Show details
Muama
Muama   DM   
More
A. L. Hatley
A. L. Hatley3 posts
 

The Worst!!

This instant translator is supposed to work with iPhone as well as Android. I have an Android phone and after numerous tries the translator doesn't work as advertised. I've been trying to return it for a refund and all I get is support staff telling me how sorry they are that the product doesn't work, but they won't give me the information I need to return the product for a refund. I consider this a ripoff. I cannot say enough bad things about their support. Show details
Muama
Muama   DM   
More
HG
HGSouth East Queensland, QLD53 posts
 

Scam City

NOWHERE in any advert I have read for this product does it state it has to be connected to a smart phone or that in fact Google is actually supplying the functionality of this nonsense product. OFT would be all over them if they were based here instead of Lithuania. Read reviews before wasting money.
Muama
Muama   DM   
More
Electronics

Find out how Muama Enence Instant Translator compares to other Electronics

Know better, choose better.

Compare all
bill
bill
 

the translator is a total waste of money

i purchased 3 of these for christmas gifts and they are a total waste of money . i am trying to start a class action suit . do not buy this translator . Show details
Muama
Muama   DM   
More
Soleyman F.
Soleyman F.Southeast, SA
 

Badest translator with badest service

The translator works only via Internet connection and I got one translator without voice translation. So I just wanted to send it back and get my money back. After 10 conversations and tons of mails, I didn’t received the link for return. I got always a discount but I didn’t wanted a discount because the translator is not worth it. I would not buy this product if it will even cost me 10 dollars. So don’t by buy this product if you search for an translator! Now I wasted my time with the messages and loss 15 % of my money plus return by post Show details
Muama
Muama   DM   
More

Hi there, appreciate your review. Are you able to provide us with your order number so we could look for your order and try to resolve this issue once and for all. We'll wait for your response. Have a great day!

CDG
CDG
 
Muama
Muama   DM   
More
Lesley Roy
Lesley Roy
 

Don't waste your money

To begin with I thought it was a Canadian Product but the company is based in Lithuania. It was lacking details about returns and my inquests were just ignored. The app you need costs $13.00 per week. I returned it but haven't heard anything back. Show details
Muama
Muama   DM   
More

Hi there, we apologize for any inconvenience caused. Are you able to provide us with your order number so we could try to resolve this concern? We'll wait for your response and proceed from there. Have a great day!

JaapW
JaapW2 posts
 

I use it with pleasure, very satisfied

I am a happy user of this device, pretty good quality of translations , easy in use, and what is great: prompt answers and good service of the helpdesk!! I was really surprised. Two items in use. Show details ·  1
Fiona C.
Fiona C.Greater Melbourne (Metropolitan), VIC2 posts
 

SCAM! Stay away from this product

This product is a total scam. It does not work and if you email them to get a refund they will ignore you and not get back to you. I have a 3 year warranty and even then no one has responded to my emails. I have lost my money.  Show details
Muama
Muama   DM   
More
Martin B.
Martin B.
 

the best

with this translator i am able to travel anywhere in the world and do not care about being misunderstood. this is a great and fast translator with lot of languages. highly recommend it, Show reply
Geri
GeriSydney, NSW
 

Very disappointed!

Totally useless as it needs to be connected to a smart phone and the internet. I purchased 4 devices for Christmas for my grandchildren who will be travelling to foreign countries. The younger grandchildren do not have a smart phone. The video promotion does not show the need for a phone. Also they will not have access to the internet meaning they will have to pay for expensive roaming charges. I agree with all the other reviews - this is a scam! I would like to return the devices and get my money back. Code on the back is SN 111 2562.  Show details
Muama
Muama   DM   
More

Dear Geri, thank you for your feedback and sorry for your experience. Kindly contact our support team support@enence.com and they will assist you with the return.

Rolf Heimann
Rolf Heimann
 

It's a scam

Totally useless product, keep away from them. I lost my money. I wish there was a way to keep crooks like this out of business.
They even offered a money-back guarantee! Once they got your money, that's the end.
Muama
Muama   DM   
More

Hi Rolf, Thank you for your feedback. I am sorry to hear about your negative experience. Please contact reputation@enence.com and I am sure we will find a solution. Thank you!

Madelene M.
Madelene M.Sydney, NSW5 posts
 

SCAM - FRAUD

They doubled billed me, total $730 AUD.
I had to cancel my credit card to stop them from continuously billing me..
Now they are not returning my calls or replying to my emails.
Their customer service us non existent and I don't know what to do to get my money back.
Please help me with any advice. Show details
Muama
Muama   DM   
More
Electronics

Find out how Muama Enence Instant Translator compares to other Electronics

Know better, choose better.

Compare all
Ed L.
Ed L.Darwin, NT3 posts
 

Complete Rubbish

A Blue tooth connecting device to an app on phone that needs internet all the time. So the pretty videos do not show you this. When received, it said download app, which I thought was to configure the device. But no. It is just a speaker for the app on the smart phone, which requires internet connection at all times via wireless. DO NOT BUY THIS Show details
Muama
Muama   DM   
More
James M.
James M.Richmond-Tweed, NSW
 

Careful they have been evasive trying to get a refund

Returned the product in same package unopened one day after receipt to sender on the address on the parcel. Informed them I was returning it to that address. But MUANA Enense informed me after 2 months and several emails seeking a refund they were not at that address but in Lithuania. Definitely steer clear of these guys. Since found out the product is useless. Did not get my money back. Show details
Muama
Muama   DM   
More
Casojulo
Casojulo2 posts
 
Muama
Muama   DM   
More
Geoff Bertram
Geoff BertramSydney, NSW8 posts
 

Misleading Advertising on Words With Friends

The advertisement on Words With Friends creates the impression that this gadget will instantly translate multiple languages anywhere in the world. In fact, it will only work if it is paired by Bluetooth to your phone & you have Wi-Fi access or your phone is connected. Accordingly, if there is no Wi-Fi you must revert to expensive global roaming (if available) or your gadget will not work. Then....if it does work, it must be very quiet or you will have difficulty hearing the translation. This gadget is crap & the distributors will not pay refunds.

DO NOT BUY THIS PRODUCT. YOU WILL BE DISAPPOINTED !!

Muama
Muama   DM   
More
Angry
AngryBrisbane15 posts
 

New toy & l like it

My machine arrived today. It was easy to install & after a few trials it was easy to operate. l tried it with German, Malay, French & Vietnamese. l look forward to practicing with it in Vietnam Show details ·  1
Kelly
KellySydney, NSW
 

This is a scam

Don't buy this translator, works nothing like advertise, took 4 weeks to arrive and the translation is horrible. Needs to be constantly linked to your phone as well so it's useless. Trying to return it costs almost as much as the device. Show details
Muama
Muama   DM   
More
Disappointed
Disappointed
  Verified
Muama
Muama   DM   
More
Muama Translator
Muama TranslatorPerth, WA2 posts
 

complete Rubbish

Just doesnt come up to my expectations. Don't be fooled by the write up , performance is just not there
I find Google translator much more efficient and its free. No mention that you need a smart phone and it is pared via a app
Muama
Muama   DM   
More
Glen colborne
Glen colborne
 

This piece of crap is a huge waste

The app does not work. The unit pairs easily enough. But it is unable to be found by my phone. App locks up at choose a device. There is no device to choose to. It is a waste of time and money Show details
Muama
Muama   DM   
More
Seajay
SeajaySydney Surrounds, NSW16 posts
 

Muama translator ..again

I note that the Muama translator has now corrected its website pricing to reflect Aus$ after me complaining about it’s fraudulent behaviour ..step in the right direction, however the product is still very very ordinary and often mis reads transactions to a point of useless . I tested the device on several people of language to find it basically is inaccurate and therefore useless ...an expensive piece of good looking junk ..avoid the embarrassment of using this device and the expense, and just download Google translator for FREE. Show details
Muama
Muama   DM   
More
Electronics

Find out how Muama Enence Instant Translator compares to other Electronics

Know better, choose better.

Compare all
Seajay
SeajaySydney Surrounds, NSW16 posts
 

Enence Translator

Australian Web site MUAMA sells the Enence and states a price without a currency delineation, be aware that it is a US$ nomination not Aus$. thus it costs a great deal more than first appears, very deceptive behaviour with no customer support to correct.
The unit itself looks smart, but is very ordinary in its translation capabilities. Better to install Google Translator for free, it works better than the Enence device.
Save your money and don't get sucked in.
Muama
Muama   DM   
More
Page 2 of 2

Extra Information

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.