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Muirs Holden

Muirs Holden

2.6 from 10 reviews · View Statistics
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Reviews

2.6
10 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(6)
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    LS Sydney Australia
    LS Sydney AustraliaSydney
    • 7 reviews
    • 3 likes

    They do not honor warranty

    published

    When I brought my car, they only offered 3 Year warranty. At the time Holden had an extended warranty offer. So I went back and asked them t hem to provide this to me. After extensive dialogue they agreed. Time goes by and now its after 3 years. I go for my service to be informed its chargeable, as my warranty period has expired, their documents show only 3 years. Lesson is check and check again and do not deal with unscrupulous and dare I say dishonest car dealers like Muirs.

    Very disappointed

    published

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    0.0
    (1,234)
    TonyM
    TonyMSydney
    • 2 reviews
    • Verified

    Good Old Fashion Customer Service

    published

    I've only had my SV6 since December but had to take it in to Muirs for them to check a noise.
    I am about to go away on a trip and noticed a rattle, when I called to make a booking with short notice it was no problem at all.
    They found the fault quickly and although it was my own fault ( a small touch up paint tin I put in the spare wheel compartment).
    I offered to pay for wasting their time, but they said it was no problem.
    'Good old fashioned customer service '

    Annabelle
    AnnabelleCaringbah
    • 2 reviews

    Wonderful service - highly recommend.

    published

    Two days before I was due to leave on a long interstate trip, it dawned on me I should have my car assessed before driving 400 km. I contacted my preferred dealership Muirs Holden and they squeezed me in last minute. The service staff were friendly and super helpful. I was so grateful for the prestige assistance. Thank you for making my journey safe. Could not recommend Muirs highly enough. A1 dealer!

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    Fantastic job +++++

    published

    Very good.

    published

    This is a family owned business and once you walk through the door it's very easy to recognise so.
    I just purchased a new vehicle from them and over all I found them to be very professional, fair & easy to deal with.
    I would not hesitate in recommending them to any person who is contemplating on buying a new or used vehicle.

    Rip Off Service - Avoid These Guys!

    published

    A week ago, we took the car in for a service as it was overheating. They told us we needed the thermostat replaced which was going to cost $800. We got it done and a few days later we noticed the car was still overheating. We took it back to get it fixed, and they told us it would be an extra $400 to fix and replace the water pump. They didn't do their job properly the first time round, and they charged us again to fix up their mistake. Poor service, took advantage of us and we would never use them again.

    Worst customer service ever - dont go here!!

    published

    This company said they would collect my car and then when I chased them up to find out timing they said "oh we cant collect your car". Twice I got told that someone would call me back and I had no call from anyone.
    I will never take my car in here ever again - avoid, avoid, avoid.

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    0.0
    (1,234)
    Alice
    AliceSydney

    Never fails to disappoint

    published

    Bought a Captiva 7 in 2012. Typical car salesman type of service - incredibly interested and attentive and promising the world until we signed on the line and handed over the money - after that they just weren't interested. Took possession of the car a few days after they said we would.
    Every 'capped price' service that we've been for has cost much much more, as they find a whole lot of extras that aren't covered but are needed if we want to take care of the car. Now an oil leak. Everything takes longer than they first tell you.

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    Debra
    DebraAshfield
    • 2 reviews
    • 3 likes

    Poor service

    published

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