- Verified customer
Wonderful Service - above and beyond
This year for my birthday, I was bought a pre-loved Mulberry bag (excellent condition). Being 2nd hand, it didn't come with a dust bag and I like to store my bags when not in use in such bags to try and maintain their condition and prevent them being scraped and scuffed. So I reached out, on the off-chance, to Mulberry in Australia to see if they might have any spares and if they do whether they would be kind enough to either send me one, or I could have collected from their store. These things are rare as hens teeth unless you are buying ne...w when they come in the box with the product, so they didn't have one, but rather than just leave it at that, they reached out to their international counterparts and someone in the UK found one that would suit - it must be my year! Thank you so much to the team here and there for making one birthday girl very happy
Purchased shoes advertised on sale but charged full price
I recently made purchases through your Mulberry Australian website during a sale. I bought amongst other things, sale boots. While advertised on sale (I have a screen shot confirming they were on sale on the Mulberry Australian site) they went through at time of purchase as full price. I immediately notified customer service on the Australian site. I have sent through the screen shot of the sale clearly showing the price in Aus dollars. Customer Service has advised that Mulberry in Australia is "unable to match the price". This makes no sense...as they were advertised and bought from the Australian site. It is not an issue of matching anyones price - it was Mulberry's website "au". Mulberry make beautiful things. While their goods are expensive I have supported the company for many years. I note their expansion into the Australian market. While Mulberry may want more of the Australian market they certainly have dismissed me without any thought. I am sorry to say you have lost the exact customer whom you should have been supported. Your response to me purchasing shoes clearly advertised as on sale and purchased based on the advertised price is really questionable - was it deliberately misleading and deceptive
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