1 photo
Mungi Internet

Mungi Internet (page 2 of 16)

4.8 from 377 reviews · View Statistics
See the Best Internet Service Providers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Mungi Internet

Reviews

  • Value for Money
    5.0 (1)
  • Customer Service
    5.0 (1)
Previous
Next
Colmas
Colmas
  • 5 reviews
  • 3 likes

Nothing is perfect, but..... Mungi is close!

published
Connection TypeNBN FTTC (Fibre to the Curb)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

  • Verified

Finally a review worth leaving!!

published

I signed up with internode, and was not impressed with their pricing. Two weeks later I approached the parent company tpg, and explained my situation to see if tpg would waiver the signup fee on some of their more affordable plans if I switched over to tpg the answer was no.

Mungi on the other hand, had my service up and running on the same day, with no connection fees, $6 dollars less and 4 x the speed nbn 12 to nbn 50.

Mungi right now might not suit customers looking for that nbn 100 plan right now, but the trade off for excellent service, and customer care is well worth it.

Good job Mungi while I continue to use the nbn, I will support your company.

Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mungi Internet

  • Verified

you actually get what you pay for

published

Everything about mungi has been awesome great price great service and actually get the speed that we pay for.
Would recommend to everyone.

Connection TypeNBN FTTC (Fibre to the Curb)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

robert van dyk
robert van dyk

too bad company went into administration

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mungi Internet

Internet Service Providers

Find out how Mungi Internet compares to other Internet Service Providers

Know better, choose better.

Compare all

Great Customer Service

published
Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Richard
RichardNSW, 2000
  • Verified

Great customer support!

published

Churned from Telecube HFC to Mungi, although the set up process did take a week due to NBN's fault in switching providers, the guys at Mungi did a great job keeping me updated on their resolution process daily. Shoutout to Abs and Sandra for their prompt responses. Connection has been pretty solid and consistent speeds on NBN50 and no complaints at all. Would be great if they could also set up auto direct debit facilities in the future.

Connection TypeNBN HFC (Cable)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Related Articles

Previous

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next

Love the customer service

published

This is my first time dealing with customer service without having to be on hold in the phone, replying messages super quick and on top of that the speed is good. Happy

Connection TypeNBN FTTB (Fibre to the Building)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Mungi - excellent customer service

published

Moved NBN service to Mungi - competitive pricing, unlimited data and no lock-in contract. Very prompt and friendly service from Australian based centre. Speeds tend to fluctuate more than with my previous ISP (Optus), and porting my home phone number took longer than expected, and Mungi forgot to send a confirmation email....but really no complaints.

Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Murdoc
MurdocGosford
  • 2 reviews
  • Verified

Responsive, sorts things out quickly

published

Being a new customer moving to a new home, we did not want to continue with the Telco we'd been with for years, due to disappointing speeds and poor service. Mungi have been outstanding from the start, did everything they said they would, and responded to all our queries quickly. Keep up the good work.

November 21st 2018 Update: No Internet

Were great, till I paid for my 4th month in a row and a few days later got disconnected because they've gone into voluntary liquidation.

Hopefully I get a refund for a month I cannot use!

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mungi Internet

Krish N
Krish N
  • 2 reviews
  • 1 like
  • Verified

Mungi = THE BEST (believe me when i say that)

published
Connection TypeNBN FTTB (Fibre to the Building)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Internet Service Providers

Find out how Mungi Internet compares to other Internet Service Providers

Know better, choose better.

Compare all
Leo
LeoSydney

Great!

published

Have been with Mungi for the last 8 months. Speeds for nbn25 are good, no problems with the service whatsoever. Never have had to contact support in regards to service issues, as I have had none so far. Customer service (i.e. live chat + website information) is very good. Totally recommended.

Connection TypeNBN FTTB (Fibre to the Building)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

  • Verified

Great product and competent staff

published

I transferred from another ISP recently as I wanted a more stable connection. Couldn't be happier with Mungi so far. on my NBN50 VDSL connection. Great connectivity via the ColoAU transit network, no problem with streaming video from the USA, and downloads are noticeably quicker than my previous ISP.

The big winner is that the Mungi staff are competent. They understand their systems, and can give factual answers to questions, rather than guessing like so many call centre staff are prone to do.

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

  • Verified

All went as advertised.

published

Getting connected was simple. Voip phone works well. Internet working very well with good speed. Dlink modem was mostly already setup including use of the public DNS. Would recommend Mungi for sure.

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Ronnie Repato
Ronnie RepatoBrisbane, 4133
  • 3 reviews
  • 5 likes
  • Verified

Internet speed and and customer service...the perfect combo!

published

Great speed on NBN50, Easy and simple to contact in the event of an issue with their ticket system, best ISP around and about $35 cheaper than Telstra. Very happy with my service.

Connection TypeNBN FTTC (Fibre to the Curb)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

M Yun
M YunGreater Melbourne (Outer), VIC
  • 14 reviews
  • 8 likes
  • Verified

Good speeds. Excellent support.

published

Signed up for NBN50 plan couple of months back after moving away from Aussie Broadband since I wanted unlimited data without paying a big premium. Speeds have been consistently good in both peak and off-peak periods and after moving across to their amazing L2 network, international speeds have improved massively. Contacted support just once and the issue was resolved very promptly. I can easily recommend this NBN provider for it's value for money plans and high levels of customer service.

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Aaron
AaronSydney
  • Verified

Brilliant customer service

published
Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Internet Service Providers

Find out how Mungi Internet compares to other Internet Service Providers

Know better, choose better.

Compare all
MrGrumpy
MrGrumpyGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like
  • Verified

Mungi best ISP in Australia

published

Having moved from original ISP to Mungi, I was having issues in setting up modem as was keeping my own modem. One short email to Mungi and I had instant responses frim numerous staff at Mungi, all eager to help. The issue was fixed right away and am enjoying fast (45Mpbs in the evening) and no problems with stability. If only all ISP’s were as good

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

  • Verified

Great customer service

published

Mungi has a pretty good customer service. They replied my request in a few minutes which is so great. Will update the review when I get my internet.

Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Rod
RodQueensland
  • 43 reviews
  • 43 likes

Downgrade

published

Great customer service but I was informed my 100 mbps service will be downgraded to 50 mbps which is a bit odd. No thank you looking elsewhere.

Connection TypeNBN FTTB (Fibre to the Building)
Mungi Internet
Jamie L.Mungi Internet

We're sorry to hear about your experience. We've made huge investments and changes to our network. This has resulted in us to change our plans to ensure a sustainable, fast and well-experienced network. All the best.

Rod
Rod
  • Verified

Removed 100/40 Product, Poor future planning

published

Mungi's network is in shambles, with a stalling Layer 2 build, and financial issues that have resulted in them cancelling their 100/40 product, and cancelling already paying customers 100/40 connections, and changing them to 50/20.

Avoid.

Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

We're sorry to hear about your experience. We've made huge investments and changes to our network. This has resulted in us to change our plans to ensure a sustainable, fast and well-experienced network. All the best.

Removed 100/40 plans and scrapped discounts when being forced to 50/20

published

While they respond quickly in regards to tech support for the most part, it doesn't excuse them removing plans and stripping the discounts from current plan owners. I understand their reasoning for removing 100/40 plans, but to deny current customers the discount they were being given previously is kind of dodgy.

Overall, while the people who work there are friendly and responsive (apart from FTTC connections, radio silence on that part), the service doesn't take care of loyal customers and is actively punishing them for no reason.

Connection TypeNBN FTTC (Fibre to the Curb)
Mungi Internet
Jamie L.Mungi Internet

We're sorry to hear about your experience. We've made huge investments and changes to our network. This has resulted in us to change our plans to ensure a sustainable, fast and well-experienced network. All the best.

GSR
GSRGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes

Were great but removed 100/40

published

I'm pretty annoyed but didn't feel right rating them any lower than 3 considering how good they WERE. With the discontinuation of 100/40 plans I have to look elsewhere unfortunately. Shame as i couldn't have been happier with the service and support I recieved until now.

Recommended if you're happy with 50/20 though.

Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

  • Verified

Very good company with 24/7 help.

published

Unlimited Nbn50 plan at a very affordable price. Online and sms support is literally 24/7. I’m loving Mungi already. Keep up the good work and the promise for internet speed!!

Connection TypeNBN Wireless
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Great service, fast response times

published

Have recently signed up with Mungi after doing a bit of research on the internet.
They arranged everything with the installation, and had fast responses for any of my questions.

Connection TypeNBN HFC (Cable)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Great support and service.

published

Service has been virtually flawless, and any issues have been swiftly resolved by their excellent customer service. Their customer service has been the only one I've dealt with that doesn't patronize you and has extensive technical knowledge.

Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Suzie
Suzie
  • 6 reviews
  • 5 likes

Highly recommended

published

Have recently switched to Mungi, and very happy with the service, have had no issues so far. Customer service is great, i was surprised to get a response back from the chat box even at night at 9pm. Give it try, value for money and you have nothing to loose no lock in contract.

Connection TypeNBN FTTB (Fibre to the Building)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

Suzie
Suzie

Four months with Mungi and now in administration!

Page 2 of 16

Questions & Answers

CAthy
CAthyasked

hi, i have been with telsta for ever. i have an existing modem, can i just use it if i sign up with you?

2 answers
Trent
Trent

If the modem is capable of the current NBN technology you are on and you have a basic understanding of how to login to the device and change your login details, you can easily sign up with them.

They may be able to assist you as well with the configuration.

CAthy
CAthy

no idea how to log in to the device.. i have signed up but not sure how to switch over.

GPS
GPSasked

Hi team,
Im unable to access your website "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.". Can you please assist?

1 answer
Mungi Internet
Jamie L.Mungi Internet

Hey there, Are you able to SMS our team at 0427 188 626 or try accessing our website from another browser.

Roy Hewa
Roy Hewaasked

Hi
Regarding nbn, have you got your own control over cvc at the Bendigo exchange, or are you using any other telco pls?
Thanks

1 answer
Mungi Internet
Jamie L.Mungi Internet

Hey there, We work very closely with our upstream carriers to ensure a great experience. If you ever have unsatisfactory speeds, please let us know so we can follow it up for you :)

See all Mungi Internet questions

Get an answer from our members and Mungi Internet representatives

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(735)
Mint Telecom

Mint Telecom

4.9
(399)
MATE

MATE

4.5
(2,334)
Harbour ISP

Harbour ISP

4.2
(1,343)
Internode

Internode

4.1
(2,134)
Uniti

Uniti

4.1
(550)
OntheNet

OntheNet

4.6
(54)
OptiComm

OptiComm

4.0
(435)
Next
See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.