Quite good, to start with
Started off very well, very fast changeover from previous NBN supplier and there were some good months of service. The problems started post 'upgrade' when I could no longer download podcasts and Audible books (10-15KB/s download speed, timeouts). After around two weeks of troubleshooting (and factory modem resets) and bad internet I was advised to migrate to a faster plan. Everything was fixed by transferring to another ISP's same-speed service.
Great customer service but I was informed my 100 mbps service will be downgraded to 50 mbps which is a bit odd. No thank you looking elsewhere.
Removed 100/40 Product, Poor future planning
Mungi's network is in shambles, with a stalling Layer 2 build, and financial issues that have resulted in them cancelling their 100/40 product, and cancelling already paying customers 100/40 connections, and changing them to 50/20.
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Removed 100/40 plans and scrapped discounts when being forced to 50/20
While they respond quickly in regards to tech support for the most part, it doesn't excuse them removing plans and stripping the discounts from current plan owners. I understand their reasoning for removing 100/40 plans, but to deny current customers the discount they were being given previously is kind of dodgy.
Overall, while the people who work there are friendly and responsive (apart from FTTC connections, radio silence on that part), the service doesn't take care of loyal customers and is actively punishing them for no reason.
Ok... but not a great start
Choosing an ISP is tricky. Choose wrongly and it can be a complete nightmare.
From a supply point of view it's only been a few days but so far so good.
Where Mungi has let themselves down is in the setup stage.
It's taken more than 2 weeks to get connected.
I wouldn't have got my modem if I hadn't followed up and asked what was going on and then it took another 10 days to get the modem, which is not good.
I even had to chase them up regarding the tracking number.
Because of the delay's it cost me another $80.00 as I had to pay my old ...
Review collected in partnership with Mungi Internet
Questions & Answers
hi, i have been with telsta for ever. i have an existing modem, can i just use it if i sign up with you?
If the modem is capable of the current NBN technology you are on and you have a basic understanding of how to login to the device and change your login details, you can easily sign up with them.
They may be able to assist you as well with the configuration.
no idea how to log in to the device.. i have signed up but not sure how to switch over.
Im unable to access your website "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.". Can you please assist?
Hey there, Are you able to SMS our team at 0427 188 626 or try accessing our website from another browser.
Regarding nbn, have you got your own control over cvc at the Bendigo exchange, or are you using any other telco pls?
Hey there, We work very closely with our upstream carriers to ensure a great experience. If you ever have unsatisfactory speeds, please let us know so we can follow it up for you :)
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