Received an email on 21/11/2018 stating they have closed up shop and stopped the internet immediately without any prior communication. This is an outrage as I am without internet (and I work from home) and it will be days before I can get hooked up again. Plus I paid my last invoice for service until 4th December 2018. Absolutely disgusted.
They have closed the business and stopped the internet immediately without informing the customers. We are now without internet and no one can connect their new services in few hours so we have to wait for 3-5 business days.
Extremely poor technical support
I am extremely disappointed with Mungi. It started out great with good staff and no issues at all. However, 6 months down the line, I start to experience multiple wireless connections dropouts. And as addressed by their technical support team, I raise a ticket to hopefully resolve my issue. This has already been one week where they have failed to fix my internet problem. They hold no accountability or responsibility for their issues.
Slow internet connection
Unhappy nbn customer@Mungi. Tried to give chances asking mungi to investigate further. But in reality, they did not accept just speedtest from mobile device. Excuses with requiring further isolation test via ethernet. Congested network during peak with slow speed. Nothing they can fix further. Glad to move to new provider quicker.
Fine if you only want to download or stream locally but for International (most things) FORGET IT!
Mungi tells me (Quote) "We have no control of connectivity with international servers."
I get about a realistic 64 kb/s download speed from a major international server (www.wetransfer.com) (YES I SAID KB!) This is something that I require frequently for my business! Mungi keeps telling me to do a local speed test, which I find insulting! YES, local speeds are fine but it is the World WIDE WEB and the majority of things that I use / need are in fact overseas... By the way, when tethered to my phone on the 4g network, I get around 6 to 8 ...
All talk no action
After reading all the great reviews was pretty excited to sign up with Mungi. Signed up on 06/08/2018 to be activated on 20/08/2018 and after more than 10 days still waiting to be connected and since Friday evening been offline with no internet. Only positive is my inquiries have been replied promptly and every time have been advised it’s been escalated and prioritised.
Responsive, sorts things out quickly
Being a new customer moving to a new home, we did not want to continue with the Telco we'd been with for years, due to disappointing speeds and poor service. Mungi have been outstanding from the start, did everything they said they would, and responded to all our queries quickly. Keep up the good work.
November 21st 2018 Update: No Internet
Were great, till I paid for my 4th month in a row and a few days later got disconnected because they've gone into voluntary liquidation.
Hopefully I get a refund for a month I cannot use!
Review collected in partnership with Mungi Internet
Were great but removed 100/40
I'm pretty annoyed but didn't feel right rating them any lower than 3 considering how good they WERE. With the discontinuation of 100/40 plans I have to look elsewhere unfortunately. Shame as i couldn't have been happier with the service and support I recieved until now.
Recommended if you're happy with 50/20 though.
Great customer service, inconsistent speeds
I can't fault Mungi in terms of customer service, the set up process was quick and straight forward and the staff have always been very good and responsive.
The biggest issue we have had is the reliability of the connection and consistency with speed. We signed up for the Lightning100 tier and initially it was around 80 mps, however this lasted for about a week before it began to taper off to an average max of 50 mps during the day and as low as 2 mps of an evening. We've never managed to hit the initial speed again, despite numerous comms ...with with Mungi and them forever making "changes" to our line, and restarting the modem, which fixed the speed issue for a while before dropping again. We started to experience huge slow downs of an evening to a point that we can't even stream Netflix and have had several incidences of complete drop outs over the last two months. The lack of contract is a bonus as we can now try an alternative provider, hopefully this will allow us to see if it's down to the providers infrastructure or just the NBN in general. Again, I would be happy to stay with them if the connection was better as the staff have been very good.
Bad start before even started
Phoned with view to signing up for NBN - very unlikely given bad service already.
DO NOT have your phone answering system set up to just cut off the call / or leave a message - if your staff are all busy. Unacceptable business practice. I view this as data harvesting and not wanting to provide customer service. Disgusted.
It astounds me in these days where businesses are complaining that competition is making it difficult to make a profit that the very biggest asset to that business - the customer - is not being considered, taken care of and ...
No 100/40 plans now! Customers being downgraded.
I was initially very very happy with Mungi, great service and great speeds. As of today, anyone on a 100/40 speed tier has been advised they will be forced to a 50 Mbps downgrade as of 30th Sep 2018, with no option to remain on the 100Mbps tier.
The fact that I cannot even pay more to remain on the 100/40 plan because they have simply decided they don't want to offer this plan, now means I cannot recommend this provider.
I will be moving to one of the other ISP's that offer decent speeds, such as Vodafone, Aussie Broadband, Telstra, Optus, TPG etc.
Such a shame this has happened and very disappointed with this decision.
If it wasn't feasible, then change the pricing of the plans, don't just pull the pin on these speeds.
No technical support on weekends!
After bad experience with Aussie Broadband due to having low speed during peak hours (despite their claims), I switched to Mingi 4 months ago. I have had a good experience with Mungi over the last 4 months, in fact I’ve been so happy with them that I brought my parents internet on board with them. Sadly things changed, my internet has been disconnected for over 12 hours (Saturday night). Raised a ticket with their technical support no one has contacted me and it seems tech support is closed during weekends!? Ready to explore my options if this is going to be the support from now on.
Its good so far
I think service excellent. I’m impressed with the service I’m getting with mungi as a new customer. I’m happy with mungi so far.
Slow speeds and ping
Switched from Buzz to Mungi and speeds are definitely slower. Two lots of downtime in a month. The most recent time, my username was changed without notice so my modem couldn’t authenticate.
They responded within an hour of the ticket being raised, but alluded to it being an NBN issue. “Let us know if you have any other issues and we will get it raised with NBN.” I think 3 stars is a fair score for a budget provider.
Extremely poor response
Requested for NBN connection to my property. Payment taken immediately and was promised connection in between 4 to 12 hours. Three days later received a call advising that the connect will not take place until a week later. The staff was arrogant and the Manager was just not prepared to listen and was arrogant. Without listening to our side of the case, the manager told us he will cancel the order and not proceed. I tried to explain to him of their failing to provide correct information to the prospective customers but he wouldn't listen.
Don't recommend Mungi to any prospective customer.
Questions & Answers
hi, i have been with telsta for ever. i have an existing modem, can i just use it if i sign up with you?
If the modem is capable of the current NBN technology you are on and you have a basic understanding of how to login to the device and change your login details, you can easily sign up with them.
They may be able to assist you as well with the configuration.
no idea how to log in to the device.. i have signed up but not sure how to switch over.
Im unable to access your website "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.". Can you please assist?
Hey there, Are you able to SMS our team at 0427 188 626 or try accessing our website from another browser.
Regarding nbn, have you got your own control over cvc at the Bendigo exchange, or are you using any other telco pls?
Hey there, We work very closely with our upstream carriers to ensure a great experience. If you ever have unsatisfactory speeds, please let us know so we can follow it up for you :)
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