Quite good, to start with
Started off very well, very fast changeover from previous NBN supplier and there were some good months of service. The problems started post 'upgrade' when I could no longer download podcasts and Audible books (10-15KB/s download speed, timeouts). After around two weeks of troubleshooting (and factory modem resets) and bad internet I was advised to migrate to a faster plan. Everything was fixed by transferring to another ISP's same-speed service.
Great customer service but I was informed my 100 mbps service will be downgraded to 50 mbps which is a bit odd. No thank you looking elsewhere.
Removed 100/40 Product, Poor future planning
Mungi's network is in shambles, with a stalling Layer 2 build, and financial issues that have resulted in them cancelling their 100/40 product, and cancelling already paying customers 100/40 connections, and changing them to 50/20.
Removed 100/40 plans and scrapped discounts when being forced to 50/20
While they respond quickly in regards to tech support for the most part, it doesn't excuse them removing plans and stripping the discounts from current plan owners. I understand their reasoning for removing 100/40 plans, but to deny current customers the discount they were being given previously is kind of dodgy.
Overall, while the people who work there are friendly and responsive (apart from FTTC connections, radio silence on that part), the service doesn't take care of loyal customers and is actively punishing them for no reason.
Were great but removed 100/40
I'm pretty annoyed but didn't feel right rating them any lower than 3 considering how good they WERE. With the discontinuation of 100/40 plans I have to look elsewhere unfortunately. Shame as i couldn't have been happier with the service and support I recieved until now.
Recommended if you're happy with 50/20 though.
Great customer service, inconsistent speeds
I can't fault Mungi in terms of customer service, the set up process was quick and straight forward and the staff have always been very good and responsive.
The biggest issue we have had is the reliability of the connection and consistency with speed. We signed up for the Lightning100 tier and initially it was around 80 mps, however this lasted for about a week before it began to taper off to an average max of 50 mps during the day and as low as 2 mps of an evening. We've never managed to hit the initial speed again, despite numerous comms ...with with Mungi and them forever making "changes" to our line, and restarting the modem, which fixed the speed issue for a while before dropping again. We started to experience huge slow downs of an evening to a point that we can't even stream Netflix and have had several incidences of complete drop outs over the last two months. The lack of contract is a bonus as we can now try an alternative provider, hopefully this will allow us to see if it's down to the providers infrastructure or just the NBN in general. Again, I would be happy to stay with them if the connection was better as the staff have been very good.
No 100/40 plans now! Customers being downgraded.
I was initially very very happy with Mungi, great service and great speeds. As of today, anyone on a 100/40 speed tier has been advised they will be forced to a 50 Mbps downgrade as of 30th Sep 2018, with no option to remain on the 100Mbps tier.
The fact that I cannot even pay more to remain on the 100/40 plan because they have simply decided they don't want to offer this plan, now means I cannot recommend this provider.
I will be moving to one of the other ISP's that offer decent speeds, such as Vodafone, Aussie Broadband, Telstra, Optus, TPG etc.
Such a shame this has happened and very disappointed with this decision.
If it wasn't feasible, then change the pricing of the plans, don't just pull the pin on these speeds.
Its good so far
I think service excellent. I’m impressed with the service I’m getting with mungi as a new customer. I’m happy with mungi so far.
Slow speeds and ping
Switched from Buzz to Mungi and speeds are definitely slower. Two lots of downtime in a month. The most recent time, my username was changed without notice so my modem couldn’t authenticate.
They responded within an hour of the ticket being raised, but alluded to it being an NBN issue. “Let us know if you have any other issues and we will get it raised with NBN.” I think 3 stars is a fair score for a budget provider.
Ok... but not a great start
Choosing an ISP is tricky. Choose wrongly and it can be a complete nightmare.
From a supply point of view it's only been a few days but so far so good.
Where Mungi has let themselves down is in the setup stage.
It's taken more than 2 weeks to get connected.
I wouldn't have got my modem if I hadn't followed up and asked what was going on and then it took another 10 days to get the modem, which is not good.
I even had to chase them up regarding the tracking number.
Because of the delay's it cost me another $80.00 as I had to pay my old ...
Review collected in partnership with Mungi Internet
It was so easy! But speed is questionable
Customer service, easy to buy, communication 11/10 :) Top stuff!!
Found this service provider in OzBargain.com.au and the deal for 100mbps seemed too good from the other competitors. Like myself, I was skeptical of the deal, no contract, no start up fee, amazing price, online chat responds instantly and they don't sound like scripted robots!!!!
So I convinced myself to pay $200 to break the contract with Telstra (paying 95 for 25mbps) and come to Mungi. I signed up around 11am and the service was connected around 2pm!? WHAT!? Seriously!? SO FAST!
So I changed the PPPoE username and password they gave me, and BOOM I was online!
Expected speeds vs advertised vs previous experience with other carriers. Mungi = 5/10 ...
Questions & Answers
hi, i have been with telsta for ever. i have an existing modem, can i just use it if i sign up with you?
If the modem is capable of the current NBN technology you are on and you have a basic understanding of how to login to the device and change your login details, you can easily sign up with them.
They may be able to assist you as well with the configuration.
no idea how to log in to the device.. i have signed up but not sure how to switch over.
Im unable to access your website "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.". Can you please assist?
Hey there, Are you able to SMS our team at 0427 188 626 or try accessing our website from another browser.
Regarding nbn, have you got your own control over cvc at the Bendigo exchange, or are you using any other telco pls?
Hey there, We work very closely with our upstream carriers to ensure a great experience. If you ever have unsatisfactory speeds, please let us know so we can follow it up for you :)
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