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Mungi Internet

Mungi Internet

4.8 from 377 reviews · View Statistics
See the Best Internet Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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aximili
aximiliGreater Melbourne (Inner), VIC
  • 19 reviews
  • 14 likes
  • Verified

Responsive & helpful customer service

published

I am using Mungi nbn50

Pros:
- Awesome support (they could reply tickets within an hour, they still reply on weekends)
- The connection speed is usually great (they mention: 45 Mbps download, up to 20 Mbps; I can get: 45 Mbps download, 13 Mbps upload), but occasionally much slower

Cons:
- They might not value existing customers. I signed up last year with $15 discount for life, but now my plan is not any better than their new plans or than other providers. (Thinking of switching to a cheaper provider, although I might miss their good support)

Connection TypeNBN HFC (Cable)

Great Customer Service

published
Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

  • Verified

Good customer service

published

Great customer service and very prompt replies via email.
Only negative thing about the set up was that it didn't really have any proper instructions. If an older person with limited computer skills tried to set it up it would be near impossible. I found it quite difficult.
Definitely need to include very detailed instructions e.g. how to log into the modem (I had no clue), etc.

Connection TypeADSL/ADSL2+
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

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Review collected in partnership with Mungi Internet

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no complaints

published

Only a small hiccup at the start all sorted with a ph call. So far connection has had no issues and speed is fine for our needs.

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Please reach out to us if you have any questions about your service

I had bad internet speed before but now its great

published

NBN
The process was great and it did not take very long before I had it connected.
At the moment the connection it very reliable and I have not had any dropouts.
Its a pity that they can not be contacted by phone over the weekends but otherwise the service is very good.

Connection TypeNBN Wireless
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :) Don't forget you can also get in touch via Live Chat, SMS & Facebook too :)

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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
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Stefan
StefanMelbourne
  • 2 reviews
  • 1 like
  • Verified

Never had to call customer support

published

I was with BuzzTelco for 9 months before they went out of business. Never had an issue with them. They gave a discount for people to move to Mungi, so been with them for the last 4months or so. They are a bit more expensive and their peak speeds aren't as good. My 50mb/unlimited gets around 20mb during peak and 35mb all other times. BuzzTelco I had almost max connection 24/7.

Connection TypeNBN FTTB (Fibre to the Building)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :)

Please reach out to us if you have any questions about your service

Fast internet connection for NBN. Good service with answering questions

published

Great service. From opening the mail delivered box of goodies, we were up and running with NBN within the hour

Connection TypeNBN Wireless
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :)

Max
Max
  • 2 reviews
  • 1 like

Good connection, but some random drops

published

Connection Type: NBN, Fiber to the Building
Connected about 3 weeks ago.
Connection itself is reliable but I started to get one, two random drops within 6pm - 10pm interval every day.
Restarting the modem helps.

Connection TypeNBN FTTB (Fibre to the Building)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :)

Happy so far

published

I have NBN FTTN. Setup and connection implementation was flawless. I received multiple emails detailing progress which was comforting and the changeover took less than a week.
Connection has been pretty good but will not hold a consistant speed. I have not contacted support as yet so cannot comment on that

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :)

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Toongy
Toongy
  • 2 reviews
  • 1 like

Great customer service and very fast response times

published

I have NBN Fixed wireless, The setup process was quick and easy and any help required was answered pretty much straight away. Was up 24 hours after the NBN tech installed their gear and said all was good to go.
The connection is pretty solid but have had a few dropouts but I don't think it is Mungi and probably NBN, Also can slow down at time of peak and again I think the issue is with NBN and not Mungi, Wish I was not on this crappy technology.
Very satisfied with their support and service, this gets a 5 stars.

Connection TypeNBN Wireless
Mungi Internet
Jamie L.Mungi Internet

Thanks for choosing Mungi! Fantastic to hear about your experience. Please let us know if we can help with anything else :)

  • Verified

Great service!

published

I encountered an issue when transferring my NBN service across to Mungi but I raised the issue with them and within a few hours (this was in the middle of the night) they'd responded with genuine care about the delay in connection and the matter was resolved that day.

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Hi Caleb, Welcome to the family! Thank you for your kind words. Please reach out if there's any other way we can exceed your expectations :)

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Review collected in partnership with Mungi Internet

rhyfelwr
rhyfelwrAdelaide
  • Verified

Quick signup and connection

published

Just signed up to NBN with Mungi. Process to order was easy, livechat really helpful. We were online within days.

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Hi there, Welcome to the family! Thank you for your kind words. Please reach out if there's any other way we can exceed your expectations :)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mungi Internet

Patient and informative

published

Apart from a slight hiccup right at the start, where I misread an automated reply, everything went smoothly. Thank you. I recommend this company. Very patient customer service, and willing to listen.

Connection TypeNBN FTTP (Fibre to the Premises)
Mungi Internet
Jamie L.Mungi Internet

Hi there, Thank you so much for your kind words. We're really glad you're having a great experience so far :)

AW2212
AW2212Rockhampton
  • 15 reviews
  • 13 likes
  • Verified

Mungi Internet -- good service!

published

Just connected to the NBN via my new ISP: Mungi Internet. It was accomplished quickly and without any problems (though I was apprehensive). My Telstra landline was switched this morning, and I was online by lunch time! So far, so good -- hope to have a long and happy relationship! Started researching some months ago, checked what is on offer, supplied required Telstra info a month or so ago, agreed to the date (today) --- and I'm online! Great!

Connection TypeNBN FTTN (Fibre to the Node)
Mungi Internet
Jamie L.Mungi Internet

Hi there, Thank you so much for your kind words. We're really glad you're having a great experience so far :)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mungi Internet

Andrew Y.
Andrew Y.Brisbane
  • 2 reviews
  • 1 like

Friendly, Accessible, Quick, and Cheap

published

Set up process was very easy. Signed up a week before moving into a new location, it was accessible from the first day of the lease. Very cost effective, and lots of deals when signing up. Would be nice to have screenshots to walk through set up of recommended routers

Connection TypeNBN FTTB (Fibre to the Building)
Mungi Internet
Jamie L.Mungi Internet

Hi Andrew, Thanks for sharing your feedback. We're currently getting our knowledge base filled up with knowledge. We'll make sure to include screenshots :)

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Questions & Answers

CAthy
CAthyasked

hi, i have been with telsta for ever. i have an existing modem, can i just use it if i sign up with you?

2 answers
Trent
Trent

If the modem is capable of the current NBN technology you are on and you have a basic understanding of how to login to the device and change your login details, you can easily sign up with them.

They may be able to assist you as well with the configuration.

CAthy
CAthy

no idea how to log in to the device.. i have signed up but not sure how to switch over.

GPS
GPSasked

Hi team,
Im unable to access your website "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.". Can you please assist?

1 answer
Mungi Internet
Jamie L.Mungi Internet

Hey there, Are you able to SMS our team at 0427 188 626 or try accessing our website from another browser.

Roy Hewa
Roy Hewaasked

Hi
Regarding nbn, have you got your own control over cvc at the Bendigo exchange, or are you using any other telco pls?
Thanks

1 answer
Mungi Internet
Jamie L.Mungi Internet

Hey there, We work very closely with our upstream carriers to ensure a great experience. If you ever have unsatisfactory speeds, please let us know so we can follow it up for you :)

See all Mungi Internet questions

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