Responsive & helpful customer service
I am using Mungi nbn50
- Awesome support (they could reply tickets within an hour, they still reply on weekends)
- The connection speed is usually great (they mention: 45 Mbps download, up to 20 Mbps; I can get: 45 Mbps download, 13 Mbps upload), but occasionally much slower
- They might not value existing customers. I signed up last year with $15 discount for life, but now my plan is not any better than their new plans or than other providers. (Thinking of switching to a cheaper provider, although I might miss their good support)
Great Customer Service
I requested the delivery address change for the modem which was no trouble. Time frame for setup was only two days. (requested Friday, activated Saturday). However, I had real trouble setting up the modem. It came pre-configured to the wrong settings and I (from the stone age) had to redo all the settings with help from the customer support people at Mungi (Sandra, you're a champion). This took a couple days but Customer Support walked me through it and made sure everything was running as it should.
The internet connection itself feels quite s...
Good customer service
Great customer service and very prompt replies via email.
Only negative thing about the set up was that it didn't really have any proper instructions. If an older person with limited computer skills tried to set it up it would be near impossible. I found it quite difficult.
Definitely need to include very detailed instructions e.g. how to log into the modem (I had no clue), etc.
Only a small hiccup at the start all sorted with a ph call. So far connection has had no issues and speed is fine for our needs.
I had bad internet speed before but now its great
The process was great and it did not take very long before I had it connected.
At the moment the connection it very reliable and I have not had any dropouts.
Its a pity that they can not be contacted by phone over the weekends but otherwise the service is very good.
Never had to call customer support
I was with BuzzTelco for 9 months before they went out of business. Never had an issue with them. They gave a discount for people to move to Mungi, so been with them for the last 4months or so. They are a bit more expensive and their peak speeds aren't as good. My 50mb/unlimited gets around 20mb during peak and 35mb all other times. BuzzTelco I had almost max connection 24/7.
Fast internet connection for NBN. Good service with answering questions
Great service. From opening the mail delivered box of goodies, we were up and running with NBN within the hour
Good connection, but some random drops
Connection Type: NBN, Fiber to the Building
Connected about 3 weeks ago.
Connection itself is reliable but I started to get one, two random drops within 6pm - 10pm interval every day.
Restarting the modem helps.
Happy so far
I have NBN FTTN. Setup and connection implementation was flawless. I received multiple emails detailing progress which was comforting and the changeover took less than a week.
Connection has been pretty good but will not hold a consistant speed. I have not contacted support as yet so cannot comment on that
Great customer service and very fast response times
I have NBN Fixed wireless, The setup process was quick and easy and any help required was answered pretty much straight away. Was up 24 hours after the NBN tech installed their gear and said all was good to go.
The connection is pretty solid but have had a few dropouts but I don't think it is Mungi and probably NBN, Also can slow down at time of peak and again I think the issue is with NBN and not Mungi, Wish I was not on this crappy technology.
Very satisfied with their support and service, this gets a 5 stars.
I encountered an issue when transferring my NBN service across to Mungi but I raised the issue with them and within a few hours (this was in the middle of the night) they'd responded with genuine care about the delay in connection and the matter was resolved that day.
Quick signup and connection
Just signed up to NBN with Mungi. Process to order was easy, livechat really helpful. We were online within days.
Patient and informative
Apart from a slight hiccup right at the start, where I misread an automated reply, everything went smoothly. Thank you. I recommend this company. Very patient customer service, and willing to listen.
Mungi Internet -- good service!
Just connected to the NBN via my new ISP: Mungi Internet. It was accomplished quickly and without any problems (though I was apprehensive). My Telstra landline was switched this morning, and I was online by lunch time! So far, so good -- hope to have a long and happy relationship! Started researching some months ago, checked what is on offer, supplied required Telstra info a month or so ago, agreed to the date (today) --- and I'm online! Great!
Friendly, Accessible, Quick, and Cheap
Set up process was very easy. Signed up a week before moving into a new location, it was accessible from the first day of the lease. Very cost effective, and lots of deals when signing up. Would be nice to have screenshots to walk through set up of recommended routers
Questions & Answers
hi, i have been with telsta for ever. i have an existing modem, can i just use it if i sign up with you?
If the modem is capable of the current NBN technology you are on and you have a basic understanding of how to login to the device and change your login details, you can easily sign up with them.
They may be able to assist you as well with the configuration.
no idea how to log in to the device.. i have signed up but not sure how to switch over.
Im unable to access your website "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.". Can you please assist?
Hey there, Are you able to SMS our team at 0427 188 626 or try accessing our website from another browser.
Regarding nbn, have you got your own control over cvc at the Bendigo exchange, or are you using any other telco pls?
Hey there, We work very closely with our upstream carriers to ensure a great experience. If you ever have unsatisfactory speeds, please let us know so we can follow it up for you :)
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