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Murrays Coaches Australia

Murrays Coaches Australia

3.2 from 11 reviews · View Statistics
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Reviews

2.0
4 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(3)
  • Transparency
    2.0 (4)
  • Customer Service
    2.0 (4)
  • Trip Completed Yes · No (4)
  • Ease of Booking
    3.3 (4)
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Christine S.
Christine S.Illawarra, NSW

Bus driver refused entry for 51year old woman passenger in pooring rain. Closed the door in my face.

published

Terrible service to leave a 51yr old woman in the rain and in the dark. Bus driver should have some compassion in his customer service. I had money to pay...was told I could pay the driver card OR cash. And the driver refused !!!
Shut the door in my face and drove off as I was pleading with him that I had called Murray's booking service and told I could get on that bus. I had exited a train to connect with this bus.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
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Onlyworld
OnlyworldQueanbeyan
  • 35 reviews
  • 14 likes
  • Verified

Unable to use the booked open ticket due to COVID and not possible to rebooking

published

I booked the ticket last yearend in the Full flexible category, but unfortunately, I'm unable to travel to Sydney from Canberra due to the Coivd. Due to my request, they moved the ticket to March, but I'm unable to travel even after that due to the Covid lockdowns. Now, I'm travelling in two days, but they are unable to move the ticket.

Instead of moving the ticket to a different period, Murrays need to introduce the ticket cancellation and refund the money option. This is a hassle to the passenger even when you book the ticket with FULL Flexible option.

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
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Review collected in partnership with Murrays Coaches Australia

P chi
P chiSydney, NSW
  • 2 reviews

Wouldn’t recommend

published

I had the worst experience. They delayed the bus. Delayed. No communication. Bus even left me after waiting for one and half hours. Woooow. I wouldn’t recommend anyone. Was left stuck in a small town I’m not even familiar with. Gutted

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
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Bruce
BruceDarling Downs, QLD
  • 17 reviews
  • 11 likes

Toowoomba staff are brilliant!

published

Thanks to Murray’s staff in Toowoomba, what was previously a bad one star review about Murray’s ticketing has been turned into a positive review. Jetstar cancelled my return January Sydney to Brisbane flights because of industrial action which impacted on my Murray’s “Hot” tickets which were both nearly 2 months in advance. Murray’s Toowoomba staff have always been flexible and understanding how stressful it can be for Toowoomba people when the airlines operating out of Brisbane cancel flights.

Transparency
5/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeTour
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