Bus driver refused entry for 51year old woman passenger in pooring rain. Closed the door in my face.
Terrible service to leave a 51yr old woman in the rain and in the dark. Bus driver should have some compassion in his customer service. I had money to pay...was told I could pay the driver card OR cash. And the driver refused !!!
Shut the door in my face and drove off as I was pleading with him that I had called Murray's booking service and told I could get on that bus. I had exited a train to connect with this bus.
Unable to use the booked open ticket due to COVID and not possible to rebooking
I booked the ticket last yearend in the Full flexible category, but unfortunately, I'm unable to travel to Sydney from Canberra due to the Coivd. Due to my request, they moved the ticket to March, but I'm unable to travel even after that due to the Covid lockdowns. Now, I'm travelling in two days, but they are unable to move the ticket.
Instead of moving the ticket to a different period, Murrays need to introduce the ticket cancellation and refund the money option. This is a hassle to the passenger even when you book the ticket with FULL Flexible option.
Review collected in partnership with Murrays Coaches Australia
I had the worst experience. They delayed the bus. Delayed. No communication. Bus even left me after waiting for one and half hours. Woooow. I wouldn’t recommend anyone. Was left stuck in a small town I’m not even familiar with. Gutted
Toowoomba staff are brilliant!
Thanks to Murray’s staff in Toowoomba, what was previously a bad one star review about Murray’s ticketing has been turned into a positive review. Jetstar cancelled my return January Sydney to Brisbane flights because of industrial action which impacted on my Murray’s “Hot” tickets which were both nearly 2 months in advance. Murray’s Toowoomba staff have always been flexible and understanding how stressful it can be for Toowoomba people when the airlines operating out of Brisbane cancel flights.
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