3Mwave Australia

Mwave Australia

 Verifiedmwave.com.au
3Mwave Australia
4.3

5,423 reviews

PositivevsNegative
83% · 4,507719 · 13%

Reviews

5,423 reviews
Eli
Eli
  Online Store

Extremely unresponsive

Very unresponsive customer service. 24hr+ wait times on basic queries. Products in stock ship fine but don't order anything that says in stock at supplier as I waited a week and a half before eventually cancelling my order as the product still hadn't shipped (despite an estimate of 4 business days).
Al K.
Al K.Sydney, NSW5 posts
  Online Store

Warranty claims is very unpleasant experience

Do not waster your time buying there. They basically difficult to deal with. Show details
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Vashta Nerada
Vashta NeradaFar West, NSW16 posts
  Online Store

Great!

I've ordered from them several times. Never had any problems with an order. Always sent out in a reasonable amount of time. Show details
Wetwork65
Wetwork65Sydney Surrounds, NSW89 posts
  Online Store

Veeeery slow

Pricing and range is generally good, but you sure have to be patient.
If you don't have the stock and can't get it quickly, please do not advertise it as 1-2 days or 3 days from supplier, please.
Stock showing as "in stock" and 1-2 days to send can take a lot longer than that to actually get on to Auspost and then get delivered. Btw - I am in Metro Sydney, so not that far from Lidcombe.
I've placed 4 orders in the last week due to building 2 PCs and I've had to get on to their chat system and call them with every order to find out what going on. Show details
Product Quality
Shipping
Adrian P.
Adrian P.
  Online Store
alan t.
alan t.2 posts
  Verified Online Store
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Exasperated
ExasperatedMelbourne4 posts
  Online Store

Tried to buy and price went up

Had an item at a good price. $106. Suddenly cart was empty. Looked for it again. Now $199.
Glitch or dodgy?
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Cleopatra
Cleopatra
  Online Store
Nigel
Nigel3 posts
  Online Store

Great selection, fast delivery and excellent service

Ordered a Macbook Air and docking station on Sunday and to be delivered to another location in a different state for my sons birthday on the Wednesday and it arrived precisely on the day. Parcel tracking was also excellent and (on this occasion) I opted to use their reputable delivery company Startrack for faster delivery but AusPost previously always good. I have purchased a number of items from Mwave and have always had excellent service, prompt delivery, good prices and a great selection of products. Also the website is easy to use. Will continue to shop with this great company for my IT items. Show details ·  1
Angela
Angela
  Online Store

Easy to install with no fuss :D

Prompt and reliable as usual. Thank you very much <3 :) <3 Show details
Dan
DanPerth, WA
  Online Store

Best online tech retailer in Aus!

I've been using MWave for several years now and they always impress me with how well they pack everything. No matter how disparate the parts are that I'm bundling together in an order, the box is always very neatly packed with everything inside well before the expected delivery end date. Honestly have nothing bad to say about them. Their pricing is fair when compared to competitors and at times, you can snag a really good deal on some gear. Would highly recommend for prospective buyers!
Dan17
Dan17AU12 posts
  Verified Online Store

Slow to deliver but items arrived well packaged and in good order

It took a while for the items to leave the warehouse and a few messages to get it sorted.
Items were well packaged and everything arrived in good order.
If they could not purely use Startrack as their only courier service in the Canberra region I would buy from them far more often. Show details
Alex
AlexGosford32 posts
  Online Store

Terrible

I wanted to buy all the items from a single supplier and at the very last moment at the checkout step they're saying you'rre not eligible for the offer. I wish I started buying somewhere else Show details
Alex
Alex  
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I'm not gonna tell you my email. Just check attempts to purchase 4TB nvme PNY for 299

Nop
Nop
  Online Store
Product Quality
Shipping
Ellie
EllieGreater Melbourne (Outer), VIC
  Verified Online Store
Product Quality
Shipping
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Stefano A.
Stefano A.Sydney, NSW
  Verified Online Store

5 weeks for an order that should have taken 3 weeks AT MOST

Placed an order for a custom PC build on the 29th of March. All components were listed either "in stock" or "available at supplier". It is now the 2nd of May, 34 days later, and the GPU (which was listed as "in stock" at the time of placing the order) has only just arrived, due to "stock misplacement" (probably means they had my GPU in stock, it didn't get labeled as allocated for my build, and got sold to someone else instead). The system should be ready within the next couple days, but given how things have been handled so far I'm skeptical. Let's just hope it's not faulty 'cause that would be the cherry on top. Show details
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Anna
Anna
  Online Store

I bought two mini-pc, both failed in 2 months

I bought this two mini-pcs and they both experienced hardware issue and caused sysytem crashing.
I did not only lose all the data, I have to send the pc back during my crazy busy working day to get it fixed. TWO TIMES!! And the second time. when I got the repaired pc back, the system was not installed properly so I don't have my taskbar and I have to spend an entire day try to fix it. Can you please have a better quality control and make sure you have fixed everything before you return them to your customer. It's absolutely waste of my time. Show details
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ralph b.
ralph b.Sydney Surrounds, NSW
  Online Store

There is a reason I keep coming back!

It has been remiss of me not to post a review earlier. I have been using MWave for a number of years now and will keep coming back. Not only are the prices good but their customer service is exemplary. Delivery is fast. 4 computer upgrades, a few cases lots of thermal compound and sundry peripherals/tools - I buy absolutely everything computer related from here now (sorry PC Case Gear). Show details
Alan J T
Alan J TSouth East Queensland, QLD4 posts
  Fair Incentive Online Store
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Daniel D.
Daniel D.
  Verified Physical Store
David
David4 posts
  Online Store
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BCJ
BCJ
  Online Store

Excellent, helpful support

Mwave support very generously offered me a store voucher when my order was a little bit late. Great prices on great items too! Show details
Mike
Mike
  Online Store

Aqara A100

What a joke. Purchased the Aqara A100, then one day later the price reduced by $200. Then rather than purchasing a new one, and given they are closed on Saturday afternoon / Sunday, I decided to wait until Monday to ask for a price match of their own stock, but refused as promo stock has been allocated. What a way to lose customers. Never purchasing from here again.
Utopia
UtopiaAdelaide10 posts
  Online Store

Slow to ship

Ordered one item here that was in stock at Mwave and one item that was in stock elsewhere. The thing from the other supplier was already at my house before these guys had shipped my order… Would like to see improvements to the processing/shipping times. Show details
Product Quality
Shipping
PaulC
PaulCSydney, NSW
  Online Store

Fantastic pc build

I had MWave build me a custom SFF 4080. The build took around 10 working days from the point of purchase and has so far been runnning excellent! Throughout the process I was recommended a change of parts that I ordered that would better suit my build, which I thought was an excellent value add. I can’t recommend these guy’s highly enough Show details
Luke P.
Luke P.Sydney, NSW2 posts
  Verified Online Store
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Damon
Damon
  Verified Online Store
Age
AgeCentral West, NSW
  Verified Online Store

Solved my "No Sound" problem

Although Mwave were slow in dispatching my purchase the product was delivered as ordered.
It was extremely well packed and of high quality. The website is well laid out and easy to navigate with a more than ample range of products. Show details
Product Quality
Shipping
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Eddie
EddieSydney, NSW5 posts
  Online Store

Great locaction for pc parts and upgrades

Very quick dilivery, always good condition.
Not always the cheapest but dretty darn good.
Easy to find things you know what you're looking for
Been useing mwave for years Show details
tyrannosauruspossum
tyrannosauruspossumHobart, TAS11 posts
  Online Store

Fast, no fuss purchase

I bought an AMD Ryzen CPU from MWave recently. From placing the order to it arriving on my doorstep was just under a week. Process of placing the order was seamless; tracking emails were spot on; and the chip arrived well packed. If anything there was too much packaging for a tiny chip: the CPU was in its own AMD-branded box which itself was in a much bigger box with heaps of bubble wrap. Zero chance of it getting damaged during transit. Oh and the new CPU has made my son's PC so much faster, he loves it. Show details
dave
dave
  Online Store

Good service

Being using them for few years. Emiry. Motherboards, videocards. Quick reliable and most important keep you up to date with your order Show details
Marvina C.
Marvina C.Victoria16 posts
  Verified Online Store
Selwyn
Selwyn
  Online Store

Excellent service and products and easy return process

Mwave have an online store that is easy to navigate and has accurate and detailed descriptions.
Their packaging and postage are prompt, even around Christmas time.
When I needed to return a component that did not fit my PC, due to my own mistake, the process was easy and they guided me through each step.
I definitely recommend Mwave for all your technical needs. Show details
Andy
Andy141 posts
  Online Store

Customers need to pay attention

I recently purchased an item online, during the checkout procedure you get to choose a shipping method. I selected Australia Post, but noticed when I went to the next page that the price had gone up, this was because the shipping method had changed and Mwave had added shipping insurance to the cost as well. I went back to the previous page to confirm which shipping method I had selected, and Australia Post was still selected with the original price, I reselected it again just to make sure, but when I went to the next page, sure enough a more expensive shipping method had been selected, as had the shipping insurance. These can be changed on this page, but that is dodgy. Show details
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Jonathan H.
Jonathan H.Sydney, NSW2 posts
  Verified Online Store

Good product, amazing price, perfect customer service

Had a monitor break past warranty, and a customer service officer guided me through returning process. When the manufacturer was slow on fixing the monitor the officer offered me a better one for no extra cost. 11/10 Show details
NotHappy
NotHappy
  Verified Online Store
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Cameron
Cameron
  Online Store

great customer service

Danny S was very helpful, I had an issue with a VR headset I purchased breaking repeatedly it took a Lil bit to process but Danny was very helpful through the whole possess and managed to get everything sorted out pretty hassle-free defiantly recommend them for great customer service! Show details ·  1
James
JamesVictoria9 posts
  Online Store
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anonymous
anonymous
  Online Store

Order status

This isn't really a review and more of just a question. The gpu that i ordered has gone out of stock essentially everywhere (mwave says it's in stock) and I'm wondering if it will come anytime soon as I need it urgently. My order still hasn't been processed even though I placed the order on monday and it is now friday and the website says it should only takes 1-2 days. I also haven't been allocated the item nor have i recieved an invoice. Any clarification would be great. Order number SO02346201. Thanks. Show details
Shipping
Disappointed
DisappointedGreater Melbourne (Inner), VIC2 posts
  Online Store
Product Quality
Shipping
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