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MX Store Online store

MX Store Online store

4.0 from 33 reviews · View Statistics

Reviews

4.0

33 reviews
5
(24)
4
(0)
3
(1)
2
(2)
1
(6)
  • Product Quality
    4.3 (25)
  • Return Claim MadeYes (3) · No (23)
  • Shipping
    4.6 (23)
  • Transparency
    4.2 (26)
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Poor payment service & customer care.

published
Transparency
Incentivised ReviewNo
3 comments
MXstore
Customer ServiceMXstore
BMD
BMD
MXstore
Customer ServiceMXstore
Matt S.

Matt S.Sydney, NSW

  • 2 reviews
  • 2 likes

[Update] Don't trust the site's bike compatibility list

published
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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4 comments
MXstore
Customer ServiceMXstore
Matt S.
Matt S.

Should be all good soon. I posted the charger and as soon as I get my refund I will update this review to be much more complimentary.

MXstore
Customer ServiceMXstore
Lloyd L.

Lloyd L.Hunter Region, NSW

fast shipping, but they censor bad reviews

published

Generally I like MXstore and find that they post things quickly and are reasonably priced. I will use then in the future.
BUT! They don't post any negative user reviews about their products on their web site. All products have a 5-star user rating. I tried to provide some less than positive feedback to Fox about their 'bomber' gloves however the review was never published to the website.
Positive reviews I have written about other products have been published since then.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore
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Marty

MartyGippsland, VIC

Glad I chose this one!

published

I was after a track day helmet bag and was unsure of which one to buy. Lucas guided me through some options and even made a personal video for me so I could actually see the product I was considering. He was very transparent with the options and all of the facts, and gave me enough info to make my choice. The bag arrived and is exactly what he described it to be. Very happy with the product and mostly the service from Lucas. Thanks!

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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2 comments
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Marty! Lucas is a legend, definitely an asset to our team and we're stoked to hear he went above and beyond for you! See you again next time!

Marty
Marty

Cheers. Great service. Thanks :)

Oost

Oost

  • 2 reviews
  • 1 like

Terrible customer service..

published

B Bi ought gloves online that were faulty. Returned them as requested and they acknowledged receipt of the glove and promised a refund. The only way I got back my money was by raising a PayPal dispute and even then they didn’t respond. Very disappointing experience. I would recommend to shop elsewhere.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeYes
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1 comment
MXstore
Customer ServiceMXstore
business owner

business ownerGreater Melbourne (Outer), VIC

  • 16 reviews
  • 15 likes

It was OK

published

Paid for premium shipping and it was pretty slow to arrive but I can understand to a point (although other items on standard delivery arrive a lot quicker) The product was of very poor quality and won't purchase again

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore
Monica V.

Monica V.Greater Melbourne (Metropolitan), VIC

It's my favourite shop to shop MX

published

MXstore are absolutely amazing spoke to a lady before online order regarding my O'neills adult leg pads she was so helpful yet so patient with me in what I wanted, for exactly what I asked for... even with the cov 19 i still got my items in less than a week.
Thankyou MX i will definitely shop online with you and would happily recommend you to my friends... MX rocks thx again
Monica

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive words Monica! Have a good one and we'll see you next time :)

Jaseo

JaseoGreater Melbourne (Inner), VIC

One star is about the best I can give... unfortunately!

published

In my view I’ve been a good supporter of MX Store over the past 12 months, however, I will never, ever buy from them again!! An incorrect item was shipped to me and the amount of time and effort spent trying to get a refund was exhausting and unnecessary! Then to be penalised $8 for sending back the wrong item doesn’t seem fair?! Support your local dealers I say! ECom might have some benefits but from what I’ve experienced... Forget about it!!

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeYes
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3 comments
MXstore
Customer ServiceMXstore
Jaseo
Jaseo

Hi Cara, I have since sent two follow up emails to MX Store Customer Service (last one was Wed, May 6, 6:10 PM) - as yet I have had no response??

MXstore
Customer ServiceMXstore
Daniel M.

Daniel M.

  • 2 reviews
  • 1 like

My favourite shop!

published

MXstores range of products is awesome but what I love more is the customer service from their staff. It is my goto online shop for bike related products.
I would love to get down to see the actual store someday.
Keep up the good work!

Product Quality
Shipping
Transparency
Incentivised ReviewNo
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1 comment
MXstore
Customer ServiceMXstore
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Matthew G.

Matthew G.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Faulty Clark 14.4 LT fuel tank

published

Purchased a new Clark 14.4 LT fuel tank for my Honda XR400 2004. After my first ride of 3 hours it developed a leak. MX store who I purchased the tank from after 14 days have no answer for a warranty claim. Why by local ? MX store says no answer from supplier. I bought from MX Store not supplier direct? Does Australian Consumer Law ring any bells!!! 14 days?

Product Quality
Transparency
Incentivised ReviewNo
Return Claim MadeYes
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1 comment
MXstore
Customer ServiceMXstore

Good customer service and friendly staff

published

Delivery on time, friendly and professional team. When I needed assistance I got in contact with them and they have been looked after me in a very professional and friendly manner

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive words Simone! Have a good one and we'll see you again soon!

Broken heart repaired...thanks to MX store !

published

After breaking the 'bars on my Gas Gas recently,was very happy to find a set of Renthals in a trials bend, in the Mx store catalogue at a far cheaper price than the Trials specialty store was offering. Ordered on Tuesday night arrived on Friday morning.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Max! We're so happy we could help get you some new trials bars, and get you back on the bike. Hopefully your broken heart is now full of joy doing some slow wheelies or other cool trials tricks! See you again soon

Review collected in partnership with MXstore

Donovan

DonovanGreater Melbourne (Metropolitan), VIC

Great source of parts and tools for your moto.

published

Great parts and tools at great prices. Always fast postage and excellent customer service. Got all the tools I needed to change my tyres at home. Lots of nice parts for upgrades too.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the feedback legend! We're always looking at growing our range of tools to cater for everyone's needs! See you again soon!

Review collected in partnership with MXstore

Impeccable customer service

published

This store goes out of the way to ensure that you have the best service possible and super fast postage
Never had any issue over many years of purchasing from them five stars every time

Product Quality
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive feedback legend! We love hearing about great experiences from our super loyal customers who have been supporting us for years, it means so much!

Review collected in partnership with MXstore

The best in customer service and product pricing

published

Title says it all.
I purchase most of my gear from mxstore and each time they'll go above and beyond with packaging, tracking updates, and funny messages. Such a pleasure to deal with - I'll always be shopping here.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the awesome feedback! I'm so glad someone else thinks we're funny (not just us laughing at our own jokes). We can't wait to see you again soon!

Review collected in partnership with MXstore

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Joe A

Joe APeel, WA

All time favorite MX store

published

Always checking out the latest gear and spare parts available for my bike! ....this has got to be the easiest way to buy mx gear!! Quick service with quality products...my wife hates it!!....Best shop ever!!!

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive feedback legend! See you again soon!

Review collected in partnership with MXstore

Jodie F.

Jodie F.Wide Bay-Burnett, QLD

Go to MX/Enduro Bike online store

published

Great easy website to use for all your online bike parts and accessories, super fast standard postage times and A+ customer service! Very happy returning customer! Happily recommend to friends and family

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Jodie! It means a lot to hear when it all comes together to provide an awesome experience for our customers! See you again soon!

Review collected in partnership with MXstore

ShovelDave666

ShovelDave666Metropolitan Adelaide, SA

My goto mx shop!

published

My fav place to shop for all my MX gear! Easy to navigate thru, and huge selection. Staff are fantastic, and i proudly rep the free stickers i get with each order.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

We LOVE seeing MXstore stickers everywhere, great to hear that you show them off loud and proud! Thanks for the awesome feedback, have a good one!

Review collected in partnership with MXstore

Kev

KevSouthwest, VIC

Best Service of All.

published

Great product range. Great service- order and it will be delivered promptly. Good prices. Easy to use website with full range . If they haven't got it they will go to lengths to fulfill your request.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Kev! It's great to hear about your experience with our team searching high & low to find products we don't have online, we probably do this more than anyone would think - We're always here to help no matter what!

Review collected in partnership with MXstore

Zach

ZachNorthern Region, NSW

The Best Motorcycle products store in Australia

published

MXstore is the best online motorcycle products store in Australia without a doubt! Recommend to everyone I get the chance to! Well priced and deliveries always on time! Go MXstore!

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Zach! Have a good one!

Review collected in partnership with MXstore

Page 1 of 2
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Questions & Answers

Chris

Chrisasked

Online store

Hi MX Store

I have been trying for nearly a week to get a response from you about a faulty item I purchased from you on ebay. I sent messages via ebay, via paypal and filled out the contact us page on your website but have had no responses. How do I get you guys to respond?

Chris

1 answer
MXstore
Customer ServiceMXstore

Hi Chris,

Thank you for getting in touch!

First of all, I would just like to apologise for the delayed response on Product Review!
This one landed in a different section on our page and we didn’t get a notification for it. I stumbled across this one today while I was scrolling through our other reviews! :(

I am sorry to hear that you have had some trouble getting a response from our team in regards to your warranty case! Unfortunately, due to the current global pandemic, we have seen an extremely high increase with all of our customer enquiries. We are currently hiring and training new team members so that we can get more of our legends responding to our awesome customers as soon as possible! Thank you so much for your patience during this crazy time, it is very much appreciated. :)

I have tried to have a look through our system in hopes of helping you further, however, without an order number, email or your full name, I haven’t had much luck! I am hoping that due to the time frame, your issue has been resolved, however, if you are still waiting on an outcome, please let me know your order number and I would be more than happy to follow this up for you! :)

If you are unsure of your order number, please send through your full name and email address to our Customer Experience Manager Cara at cara@mxstore.com.au and we will track that one down for you and look into this further! I hope that once we know more, we can make your experience with us an epic one!

I hope you have a wonderful day and we look forward to hearing from you soon!

Kindest Regards,
Shenae | MXstore

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CategoryTravel Services and Online Shops
Contact Number 1300 871 290
24-Hour Phone Contact No
Online Live Chat Yes
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