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MX Store Online store

MX Store Online store (page 2 of 2)

3.9 from 37 reviews · View Statistics

Reviews

3.9

37 reviews
  • Product Quality
    4.2 (28)
  • Return Claim MadeYes (4) · No (25)
  • Shipping
    4.4 (25)
  • Transparency
    4.1 (29)
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Reviewer Photos & Videos

Jodie F.

Jodie F.Wide Bay-Burnett, QLD

Go to MX/Enduro Bike online store

published

Great easy website to use for all your online bike parts and accessories, super fast standard postage times and A+ customer service! Very happy returning customer! Happily recommend to friends and family

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Jodie! It means a lot to hear when it all comes together to provide an awesome experience for our customers! See you again soon!

Review collected in partnership with MXstore

ShovelDave666

ShovelDave666Metropolitan Adelaide, SA

My goto mx shop!

published

My fav place to shop for all my MX gear! Easy to navigate thru, and huge selection. Staff are fantastic, and i proudly rep the free stickers i get with each order.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
MXstore
Customer ServiceMXstore

We LOVE seeing MXstore stickers everywhere, great to hear that you show them off loud and proud! Thanks for the awesome feedback, have a good one!

Review collected in partnership with MXstore

Kev

KevSouthwest, VIC

Best Service of All.

published

Great product range. Great service- order and it will be delivered promptly. Good prices. Easy to use website with full range . If they haven't got it they will go to lengths to fulfill your request.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Kev! It's great to hear about your experience with our team searching high & low to find products we don't have online, we probably do this more than anyone would think - We're always here to help no matter what!

Review collected in partnership with MXstore

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Zach

ZachNorthern Region, NSW

The Best Motorcycle products store in Australia

published

MXstore is the best online motorcycle products store in Australia without a doubt! Recommend to everyone I get the chance to! Well priced and deliveries always on time! Go MXstore!

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Zach! Have a good one!

Review collected in partnership with MXstore

Justin R.

Justin R.Perth, WA

Love this store, keep buying more and more products

published

If you want quality stuff. Just buy from mx store. It’s the best you get! Anything you after they will have for you! Thanks mx store for all the products so far! I’ll be back for more

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
MXstore
Customer ServiceMXstore

Review collected in partnership with MXstore

Matt

MattMid North Coast, NSW

Awesome service

published

Great range and great price. Easy to navigate website with the ability to filter through everything to suit your own bike/ bikes.
Only supplying quality gear and awesome deals and specials.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
MXstore
Customer ServiceMXstore

Thanks for the feedback Matt, make sure you check out 'My Garage' on the website if you haven't already, it's a super cool way to keep track of everything for your bikes and help make the navigation even easier! See you again soon!

Review collected in partnership with MXstore

Always great service, and fast delivery

published

Good pricing and stock availability, great service, well done mx store for your modern approach to great service and continuing to keeping a very high standard of customer service always

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
MXstore
Customer ServiceMXstore

Thanks for the kind words Tomo, we certainly do have high standards here especially when it comes to the level of service for our customers so it puts a big smile on our face when this is recognised! Have a good one, see you again soon!

Review collected in partnership with MXstore

Good to order products and have it delivered to my door

published

It’s good to have a wide range of products online and then have them delivered to my front door. Also good to see them the major sponsor for the AORC.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the awesome feedback legend, we are so lucky to be involved in AORC and be a part of the awesome things they do! We're always looking for anything we can do to help grow the sport, ride safe!

Review collected in partnership with MXstore

Darren

DarrenFar North Queensland, QLD

  • 3 reviews
  • 1 like

MX Store having more than most shops

published

When your looking for some motorbike accessories you can’t go past MXStore. They have everything and prices are good with super fast delivery. Far easier than driving around the local dealer who may or may not have what your looking for.

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Darren! It means a lot to us that we can help grow the sport by shipping goods super quick to get you all back on the bike ASAP! Ride safe, see you next time!

Review collected in partnership with MXstore

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Excellent service

published

Excellent service we order full body armour my son on Sunday evening the package arrived Tuesday we live in remote western Australia we can not even post a birthday card that quick

Product Quality
Shipping
Transparency
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive feedback legend! See you again soon!

PJAY

PJAY

  • 7 reviews
  • 4 likes

Very annoyed

published

I have ordered quite a lot of products from this store.
I have contacted them on several occasions about bombing me with emails With the same email at least 3 times a week, asking about giving the MX store a rating.
[name removed] told me it's an automated service.
I have already submitted a rating which was positive, I called them to remove me from the subscription mailing list and Said it would be.
I'm still getting them which I becoming a dead set pain in the a*#.
If you guys send through another request for a rating it's not going to be nice.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
MXstore
Customer ServiceMXstore
Shenae O

Shenae OSouth East Queensland, QLD

Best Moto Store

published

Their mission statement sign off on their emails is "Customer Service Beyond Expectation" and I can sure see why! Outstanding customer service and super fast shipping. They have everything I could ever need and anything they don't, they can special order in for me at no extra cost! Stoked!! :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive words Shenae! Have a good one!

Campo

CampoHunter Region, NSW

  • 6 reviews
  • 8 likes

Very deceiving and un-Australian

published

Bought a product as advertised online. On receiving the product it was different. Been speaking with support who commonly end with “we’ll get onto it” and then hear nothing.

Since my support emails and phone calls they’ve made changes to their product pages to further deceive their customers.

Don’t buy from here, you’ve been warned!

ACCC action is currently underway.

1 comment
MXstore
Customer ServiceMXstore
S_M

S_MMelbourne

  • 7 reviews
  • 4 likes

Misleading advertisement and poor ethics.

published

I received an item that was nothing like what I'd ordered. MX store had a product advertised (pictured and described) as being one particular product, but supplied me with a lesser product.

After I received the lesser product and realised it was nothing like what I'd ordered, I notified them and requested the one they had advertised, however they would not supply the correct one. More offensively, they admitted they had become aware of the issue but they did not seek to alert me, perhaps hoping I wouldn't pick up on the error or perhaps believe it was my mistake.

3 comments
MXstore
Customer ServiceMXstore
S_M
S_M
MXstore
Customer ServiceMXstore
Huang

HuangDarwin, NT

Excellent products and services!

published

When we buy something we buy ‘after sales service’ as well. MX Store’s staffs are awesome people to deal with! I got a problem with a product within warranty period and they got it sorted nicely, they even paid for return postage!

1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive feedback legend! See you again soon!

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Flawless service everytime.

published

I have been using MX Store for years now and have not been let down once. Their express postage is very reasonably priced and ridiculously fast! Customer service is always spot on. I have had to return a couple products due to them not fitting or other mistakes on my behalf and they have yet to let me down. I am always met with snappy customer service responses and always offered an exchange or full refund. Very happy with this online store, they are always my first stop when I'm in need of a bike part or some new gear.

1 comment
MXstore
Customer ServiceMXstore

Hey Sam, this review made me so happy!
It's so humbling to hear that the hard work we all put it is recognised and allows us to provide a really positive experience. We hope that we can continue to be your #1, see you again soon!

Edconte

EdconteFar North Queensland, QLD

  • 4 reviews
  • 2 likes

Fine to purchase best range, any faulty products, you're on your own....

published

Best range by far, ridiculously fast shipping. Never any discounts, but guaranteed all the latest stuff with awesome service! Top notch guys! Looking forward to purchasing again for the new project!

Transparency
Incentivised ReviewNo
1 comment
MXstore
Customer ServiceMXstore
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Questions & Answers

Chris

Chrisasked

Online store

Hi MX Store

I have been trying for nearly a week to get a response from you about a faulty item I purchased from you on ebay. I sent messages via ebay, via paypal and filled out the contact us page on your website but have had no responses. How do I get you guys to respond?

Chris

1 answer
MXstore
Customer ServiceMXstore

Hi Chris,

Thank you for getting in touch!

First of all, I would just like to apologise for the delayed response on Product Review!
This one landed in a different section on our page and we didn’t get a notification for it. I stumbled across this one today while I was scrolling through our other reviews! :(

I am sorry to hear that you have had some trouble getting a response from our team in regards to your warranty case! Unfortunately, due to the current global pandemic, we have seen an extremely high increase with all of our customer enquiries. We are currently hiring and training new team members so that we can get more of our legends responding to our awesome customers as soon as possible! Thank you so much for your patience during this crazy time, it is very much appreciated. :)

I have tried to have a look through our system in hopes of helping you further, however, without an order number, email or your full name, I haven’t had much luck! I am hoping that due to the time frame, your issue has been resolved, however, if you are still waiting on an outcome, please let me know your order number and I would be more than happy to follow this up for you! :)

If you are unsure of your order number, please send through your full name and email address to our Customer Experience Manager Cara at cara@mxstore.com.au and we will track that one down for you and look into this further! I hope that once we know more, we can make your experience with us an epic one!

I hope you have a wonderful day and we look forward to hearing from you soon!

Kindest Regards,
Shenae | MXstore

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