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Reviews

4.0

77 reviews
5
(57)
4
(0)
3
(2)
2
(2)
1
(16)
  • Product Quality
    4.2 (24)
  • Return Claim MadeYes (4) · No (20)
  • Shipping
    4.5 (20)
  • Customer Service
    1.0 (1)
  • Transparency
    4.3 (23)
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Oost

Oost

  • 2 reviews

Terrible customer service..

published

B Bi ought gloves online that were faulty. Returned them as requested and they acknowledged receipt of the glove and promised a refund. The only way I got back my money was by raising a PayPal dispute and even then they didn’t respond. Very disappointing experience. I would recommend to shop elsewhere.

Transparency
Product Quality
Shipping
Return Claim MadeYes
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business owner

business ownerGreater Melbourne (Outer), VIC

  • 15 reviews

It was OK

published

Paid for premium shipping and it was pretty slow to arrive but I can understand to a point (although other items on standard delivery arrive a lot quicker) The product was of very poor quality and won't purchase again

Transparency
Product Quality
Shipping
Return Claim MadeNo
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Xintao Zhu

Xintao ZhuSouth East Queensland, QLD

Terrible Customer Service

published

Purchased a pair FOX dirtpaw gloves less than a week ago and noticed the discoloration on one of the gloves FOX logo. Bought it back to the store for an exchange and was told by the store manager that it's "normal" and it suppose to happen due to the logo is white and she will not exchange it. Didn't agree to her words as the gloves only less than a week old and only wore it once. I also asked why is only one glove is discoloured which I got a blunt reply with a smirk on her face. Very unprofessional and definitely needs an attitude lesson.

Customer Service
Transparency
Product Quality
Return Claim MadeYes
Store LocationMX STORE
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Monica V.

Monica V.Greater Melbourne (Metropolitan), VIC

It's my favourite shop to shop MX

published

MXstore are absolutely amazing spoke to a lady before online order regarding my O'neills adult leg pads she was so helpful yet so patient with me in what I wanted, for exactly what I asked for... even with the cov 19 i still got my items in less than a week.
Thankyou MX i will definitely shop online with you and would happily recommend you to my friends... MX rocks thx again
Monica

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive words Monica! Have a good one and we'll see you next time :)

Jaseo

JaseoGreater Melbourne (Inner), VIC

One star is about the best I can give... unfortunately!

published

In my view I’ve been a good supporter of MX Store over the past 12 months, however, I will never, ever buy from them again!! An incorrect item was shipped to me and the amount of time and effort spent trying to get a refund was exhausting and unnecessary! Then to be penalised $8 for sending back the wrong item doesn’t seem fair?! Support your local dealers I say! ECom might have some benefits but from what I’ve experienced... Forget about it!!

Transparency
Product Quality
Shipping
Return Claim MadeYes
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3 comments
MXstore
Customer ServiceMXstore
Jaseo
Jaseo

Hi Cara, I have since sent two follow up emails to MX Store Customer Service (last one was Wed, May 6, 6:10 PM) - as yet I have had no response??

MXstore
Customer ServiceMXstore
Daniel M.

Daniel M.

  • 2 reviews

My favourite shop!

published

MXstores range of products is awesome but what I love more is the customer service from their staff. It is my goto online shop for bike related products.
I would love to get down to see the actual store someday.
Keep up the good work!

Transparency
Product Quality
Shipping
1 comment
MXstore
Customer ServiceMXstore
Matthew G.

Matthew G.South East Queensland, QLD

  • 2 reviews

Faulty Clark 14.4 LT fuel tank

published

Purchased a new Clark 14.4 LT fuel tank for my Honda XR400 2004. After my first ride of 3 hours it developed a leak. MX store who I purchased the tank from after 14 days have no answer for a warranty claim. Why by local ? MX store says no answer from supplier. I bought from MX Store not supplier direct? Does Australian Consumer Law ring any bells!!! 14 days?

Transparency
Product Quality
Return Claim MadeYes
1 comment
MXstore
Customer ServiceMXstore

Good customer service and friendly staff

published

Delivery on time, friendly and professional team. When I needed assistance I got in contact with them and they have been looked after me in a very professional and friendly manner

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive words Simone! Have a good one and we'll see you again soon!

Broken heart repaired...thanks to MX store !

published

After breaking the 'bars on my Gas Gas recently,was very happy to find a set of Renthals in a trials bend, in the Mx store catalogue at a far cheaper price than the Trials specialty store was offering. Ordered on Tuesday night arrived on Friday morning.

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Max! We're so happy we could help get you some new trials bars, and get you back on the bike. Hopefully your broken heart is now full of joy doing some slow wheelies or other cool trials tricks! See you again soon

Review collected in partnership with MXstore

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Donovan

DonovanGreater Melbourne (Metropolitan), VIC

Great source of parts and tools for your moto.

published

Great parts and tools at great prices. Always fast postage and excellent customer service. Got all the tools I needed to change my tyres at home. Lots of nice parts for upgrades too.

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the feedback legend! We're always looking at growing our range of tools to cater for everyone's needs! See you again soon!

Review collected in partnership with MXstore

Impeccable customer service

published

This store goes out of the way to ensure that you have the best service possible and super fast postage
Never had any issue over many years of purchasing from them five stars every time

Transparency
Product Quality
Return Claim MadeNo
1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive feedback legend! We love hearing about great experiences from our super loyal customers who have been supporting us for years, it means so much!

Review collected in partnership with MXstore

The best in customer service and product pricing

published

Title says it all.
I purchase most of my gear from mxstore and each time they'll go above and beyond with packaging, tracking updates, and funny messages. Such a pleasure to deal with - I'll always be shopping here.

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the awesome feedback! I'm so glad someone else thinks we're funny (not just us laughing at our own jokes). We can't wait to see you again soon!

Review collected in partnership with MXstore

Joe A

Joe APeel, WA

All time favorite MX store

published

Always checking out the latest gear and spare parts available for my bike! ....this has got to be the easiest way to buy mx gear!! Quick service with quality products...my wife hates it!!....Best shop ever!!!

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the positive feedback legend! See you again soon!

Review collected in partnership with MXstore

Jodie F.

Jodie F.Wide Bay-Burnett, QLD

Go to MX/Enduro Bike online store

published

Great easy website to use for all your online bike parts and accessories, super fast standard postage times and A+ customer service! Very happy returning customer! Happily recommend to friends and family

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Jodie! It means a lot to hear when it all comes together to provide an awesome experience for our customers! See you again soon!

Review collected in partnership with MXstore

ShovelDave666

ShovelDave666Metropolitan Adelaide, SA

My goto mx shop!

published

My fav place to shop for all my MX gear! Easy to navigate thru, and huge selection. Staff are fantastic, and i proudly rep the free stickers i get with each order.

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

We LOVE seeing MXstore stickers everywhere, great to hear that you show them off loud and proud! Thanks for the awesome feedback, have a good one!

Review collected in partnership with MXstore

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Kev

KevSouthwest, VIC

Best Service of All.

published

Great product range. Great service- order and it will be delivered promptly. Good prices. Easy to use website with full range . If they haven't got it they will go to lengths to fulfill your request.

Product Quality
Return Claim MadeNo
1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Kev! It's great to hear about your experience with our team searching high & low to find products we don't have online, we probably do this more than anyone would think - We're always here to help no matter what!

Review collected in partnership with MXstore

Zach

ZachNorthern Region, NSW

The Best Motorcycle products store in Australia

published

MXstore is the best online motorcycle products store in Australia without a doubt! Recommend to everyone I get the chance to! Well priced and deliveries always on time! Go MXstore!

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the epic feedback Zach! Have a good one!

Review collected in partnership with MXstore

Justin R.

Justin R.Perth, WA

Love this store, keep buying more and more products

published

If you want quality stuff. Just buy from mx store. It’s the best you get! Anything you after they will have for you! Thanks mx store for all the products so far! I’ll be back for more

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Review collected in partnership with MXstore

Matt

MattMid North Coast, NSW

Awesome service

published

Great range and great price. Easy to navigate website with the ability to filter through everything to suit your own bike/ bikes.
Only supplying quality gear and awesome deals and specials.

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the feedback Matt, make sure you check out 'My Garage' on the website if you haven't already, it's a super cool way to keep track of everything for your bikes and help make the navigation even easier! See you again soon!

Review collected in partnership with MXstore

Always great service, and fast delivery

published

Good pricing and stock availability, great service, well done mx store for your modern approach to great service and continuing to keeping a very high standard of customer service always

Transparency
Product Quality
Shipping
Return Claim MadeNo
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1 comment
MXstore
Customer ServiceMXstore

Thanks for the kind words Tomo, we certainly do have high standards here especially when it comes to the level of service for our customers so it puts a big smile on our face when this is recognised! Have a good one, see you again soon!

Review collected in partnership with MXstore

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Questions & Answers

Chris

Chrisasked

Online store

Hi MX Store

I have been trying for nearly a week to get a response from you about a faulty item I purchased from you on ebay. I sent messages via ebay, via paypal and filled out the contact us page on your website but have had no responses. How do I get you guys to respond?

Chris

No answers

Get an answer from our members and MXstore representatives

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