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MyBudget
4.5 from 1,386 reviews · View Statistics
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Reviews

  • Transparency
    3.0 (1)
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Laura
Laura
  • 3 reviews

Concerns relating to IT & structure

published

I have been with Mybudget for 3yrs, for the most part- they have been useful. However, there systems have been down for over 2 days. While issues occur, I find it concerning that a company managing many people's livelihoods do not have the IT systems equipped to manage it. I have had payments missed during this time & I wouldn't even bother calling, as wait times were terrible before. Why has it taken such a large company over 2 days to resolve this IT issue? Why is there no timeframe for resolution. The emails from Tammy will begin to be seen as lip service if there isn't actually any resolve.

Transparency
Incentivised Review No
MyBudget
MyBudgetMyBudget
Bethrow
BethrowGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Too many different people to deal with

published
Incentivised Review No

good produce terrible customer wait times

published

This is a great way to get ontop of your finances. However... you wait on hold up to 30mins when you call! they should offer a call back system. Whats worse is the wait music is all crackly and scrambled its the most frustrating thing to listen to. They would get 5 stars if they worked on customer service.

Incentivised Review No
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SkyeM
SkyeMDarling Downs, QLD
  • 10 reviews
  • 9 likes

Did the job but has some down sides.

published
Incentivised Review No
Angus Irving
Angus IrvingMelbourne

Not sure if it's going to work!

published
MyBudget
Lauren G.MyBudget

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Nicole
NicoleMetropolitan Adelaide, SA

Little Worried

published
MyBudget
Lauren G.MyBudget
mpmarron
mpmarronBrisbane
  • 6 reviews
  • 7 likes

MyBudget - Cost Structures

published
MyBudget
Lauren G.MyBudget
mpmarron
mpmarron

Ok not there fees were very high it was stupid

published

I was with my budget just to pay my credit cards then I pulled out
Your fees were very high that's another reason I've pulled out

MyBudget
Lauren G.MyBudget

hi i am new customer

published

What exactly do I need to have in order to get started
And how much income is required to be eligible.

MyBudget
Lauren G.MyBudget
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Jackie
Jackie
  • 3 reviews
  • 1 like

Bamboozled!

published
xharbear
xharbearAU
  • 5 reviews
  • 12 likes

Could be great

published
MyBudget
Lauren G.MyBudget
xharbear
xharbear

Everyone says the same

published

If you look at most of the reviews, most people either love the principle and it helps! We have been with them for 6 months and agree, but they seem to take forever to get back to you, or you sit on hold for a long period of time! Which is fine if they didn't charge so much in weekly fees, but what they don't get is that if you are paying for a service, that's what you expect Service!
Overall it's a great idea, and if you stick to there model it does work, just don't try to contact them... Nightmare

Gratamjo
GratamjoMelbourne
  • 3 reviews
  • 8 likes

Was OK until I went to leave

published

Getting too big too quick

published
MyBudget
Lauren G.MyBudget
SunSport1962
SunSport1962South East Queensland, QLD
  • 18 reviews
  • 23 likes

MyBuget are average at best. Very expensive for what is little more than a fancy online spreadsheet.

published
SunSport1962
SunSport1962

Sorry about getting the "+" and "-" thing around the wrong way but I'm sure you all still understand.

MyBudget
Lauren G.MyBudget
SunSport1962
SunSport1962
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Questions & Answers

Chloe Cotgrave
Chloe Cotgraveasked

HI! HOW MUCH IS A BOY DOG?

2 answers
Chloe Cotgrave
Chloe Cotgrave

Goodmorning, thankyou for your question which type of dog would you like?

MyBudget
MyBudgetMyBudget

Hi Chloe,

I think you may have the wrong page! However, if there is any way that MyBudget can help, please let us know.

Thanks, Peter

AnPs
AnPsasked

I just joined my Budget
So when I asked the lady if I want to cancel she didn’t mention any fee she just stated I have to give some notice.
So since I have 2 days cooling off period do I still have to pay ?

3 answers
Askitzy
Askitzy

I imagine if you are still in your cooling off period there would be no fees. That is how cooling off periods are supposed to work.

AnPs
AnPs

Thank you so much xx

MyBudget
MyBudgetMyBudget

Hi Anps, If you are wanting to cancel, please call our team on 1300 300 922 and we will be able to step you through the process. Reach out if you have any other questions! Thanks, Peter - MyBudget

David
David asked

How much do you charge for this service

1 answer
MyBudget
MyBudgetMyBudget

Hi David,

As there are different things that we do here at MyBudget, the fees vary depending on your situation and requirements. We offer a free consultation where we go through your finances with you and work out a budget that’s right for you.

From there we can work out what your fee will be. To make sure we always improve your financial situation, our fees are worked into your budget so you don’t have to worry about paying anything upfront.

Let me know if you have any other questions, or you can call 1300 300 922 to speak with one of our money experts or enquire online: https://www.mybudget.com.au/enquire-online.

Thanks, Peter

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