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My Chemist
1.5 from 36 reviews · View Statistics

Reviews

1.5

36 reviews
  • Product Quality
    3.0 (7)
  • Return Claim MadeYes (0) · No (10)
  • Shipping
    2.6 (5)
  • Customer Service
    1.0 (3)
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Diana K.
Diana K.Greater Melbourne (Inner), VIC

POOR SERVICE!

published

Could not price match b/c it my call was not within 24 hours. Any company would want business. I've sent the product back. Never buy ONLINE ONLY items, my chemist and chemist warehouse are a pain to deal with.

Product Quality
Shipping
Incentivised ReviewNo

I am very disappointed, this store is a joke

published
Incentivised ReviewNo
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0.0
(1,234)

Excellent and Perfect

published

Hi
I order from Mychemist online and to my surprise this is the best online delivery when compared to any stores in AU. It was Excellent and Perfect packaging ,double wrapped for all the items inside the box .If i could i would give 100/10

Product Quality
Shipping
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Chasing Refund Is a joke for this company

published
Incentivised ReviewNo
Return Claim MadeNo
Tina
TinaGreater Melbourne (Metropolitan), VIC

Over priced medication on scripts!

published

I went to My Chemist for a repeat on a script that Ive been using and I was charged double what I’ve been charged before at local pharmacies. Customers beware!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Doncaster
Sydney Shopper
Sydney ShopperSydney, NSW

Don’t ship goods advertised - no customer service response

published

I ordered a number of items. The items were advertised as available on their site. They did not arrive and I was refunded the money. I questioned the company why they still advertised and also if they had any stock, no response. All other companies I have dealt with in past two months of online shopping have at least had the decency to respond to my email request. Do not recommend ordering online from this company.

Incentivised ReviewNo
Joseph_Hill
Joseph_HillSydney, NSW
  • 7 reviews
  • 7 likes

Good price! But it takes a bit long.

published

I ordered protein milk shake, some supplements from Mychemist on 26/3. I made a call to ask whether my order had been proceesed on 1/4. The staff picked up immediately, and explained that it would take them 7-8 days to send my order, due to the disease time and rocketing online demand.
4/4 my order came, only 2 days after receiving the tracking number.
Overall a statisfactiom experience. The delay is understandable, and the customer service is good.

Product Quality
Shipping
Staci
StaciAU
  • 22 reviews
  • 17 likes

Customer Service training needed desperately!

published

My Chemist Westfield Doncaster (downstairs store) is to be avoided... The staff behind the registers serving customers should be ashamed of themselves! Where is the service? Everyone there looks so depressed! Clearly they don’t want to be there. No emotion when they’re dealing with customers. No manners. No customer service. Some customer service training is needed here! Either that or it’s time for a job change for them all...

Product Quality
Customer Service
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0.0
(1,234)
SKT
SKTVictoria

The worst online service

published

Ordered and paid online a product on 24 December 2019 until now there is no any call to the recipient. A terrible service that I have ever met, an email was sent but no solution, a call was made on Saturday, but no one answered the phone calls. Please avoid your order at my chemist online.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Trinity
TrinityGreater Melbourne (Outer), VIC
  • 26 reviews
  • 31 likes

Pathetic loyalty rewards program!!!

published

In the past MyChemist loyalty rewards program allowed you 12 months to not only redeem your reward points for discounts during certain months of the year but also allowed you time to collate more points for bigger rewards. That all changed recently where you now have only four weeks. If you don't redeem your points within a measly month, they will expire and are forfeited. How pathetic and money grabbing is that? In addition, many, many of their free offers are out of stock even within days of becoming available. If you can avoid it, dont shop at Chemist Warehouse either because they come under the umbrella of MyChemist. I found that buying online via another major chemist is not only cheaper but their delivery is free and super fast.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Gaz
GazGreater Melbourne (Outer), VIC
  • 14 reviews
  • 18 likes

Pathetic online order process

published

It took them 5 business days to find out whether they had stock or not? If I was advised of OOS earlier would have purchased elsewhere. Not recommended to anyone.

Product Quality
Shipping
Incentivised ReviewNo
Asian staff
Asian staffThe Mallee, VIC

The staff won't give me what I need

published

The staff at my chemist are so rude and mean to me cause I asked them to give me something to help me sleep and they refused to give me

Product Quality
Customer Service
DamoAU
DamoAUCentral Highlands and Goldfields, VIC
  • 20 reviews
  • 20 likes

Online delivery so slow

published

Placed an order on 21.3.19. It's now 1.4.19. 11 days later and I am still waiting, with no indication that my package has been sent. Sent an email asking expected delivery time frame days ago, but yet to hear back. I did receive an email advising due to logistical issues add 2-4 days. It's beyond that time now. Terrible customer service.

Customer Service
Incentivised ReviewNo
Chris
ChrisGreater Melbourne (Outer), VIC
  • 2 reviews

Appalling Customer Service

published
Incentivised ReviewNo
Return Claim MadeNo
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0.0
(1,234)

A pharmacy that doesn’t stock medicine

published

So in addition to having terrible customer service, never checking the app they tell people to use, they’re always out of stock of medicine. They don’t even try to help you by telling you somewhere else to find the medicine. don’t bother going. They clearly have no interest in trading.

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Questions & Answers

Abby
Abbyasked
Physical Stores

My husband bought me intsr dental toothbrush but in the wrong size. The goods are not open, can I still get exchange?

No answers
Alia
Aliaasked
My Chemist

Do you have bunions corrector in store please

No answers

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My Chemist

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