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My Chemist

My Chemist

Physical Stores, Online Store (See All)
1.5 from 44 reviews · View Statistics
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Reviews

  • Product Quality
    2.4 (10)
  • Return Claim MadeYes (0) · No (15)
  • Shipping
    1.9 (9)
  • Customer Service
    1.0 (3)
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Wilmoi
WilmoiPerth, WA
  • 14 reviews
  • 5 likes

Why Advertise it if you don't have it!

published

Ordered and paid for oximeter online - 9 March. Advised NO STOCK - NO ESTIMATED AVAILABILITY - 11 March. Refund 14 March. Nice to waste client's time just because you cannot run your own ship efficiently!

  • Incentivised Review No
  • Return Claim MadeNo
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lynoi
lynoiGippsland, VIC
  • 2 reviews

did't get my refund

published

order take so long and some product not available they said i will receive my refund shortly since 17th of february i dont get my refund yet even i sent them 2 email but still no answer this is my last time online shopping with my chemist.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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RosieMelba
RosieMelba
  • 3 reviews

Worst online retailer I've ever had the misfortune to deal with

published

I placed an other with this outfit 3 weeks ago and received a confirmation email that my order had been accepted. Since then, nothing. They don't respond to emails or answer their phone, but they're still aggressively bombarding my inbox with spam advertising. I don't have high hopes of ever getting my money back, but I certainly won't be shopping with them again.

  • Product Quality
  • Shipping
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Parneet
ParneetGreater Melbourne (Outer), VIC
  • 2 reviews

Worst experience with mychemist

published

I ordered 1 month ago and they said on website product will be shipped within 3 to 5 days and paid express delivery as well. I said cancel my order but customer care said ah we shipped so we cannot cancel the order. Do not rely on them, medicine should be deliver quicker than other items now perfect well

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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yesplease
yespleaseGreater Melbourne (Inner), VIC
  • 17 reviews
  • 5 likes

Order stuck in limbo despite being 'In Stock' when purchased

published

On 07/01/2022, rapid antigen test 5-packs were listed as ‘In Stock’ (not ‘back order’, but ‘in stock’) on the MyChemist website. It’s now 10 days later and these orders still haven’t progressed past the status of 'PROCESSING ORDER'.

This is not an isolated issue, as many people who were made aware of this stock through the deals website 'OzBargain' have since commented that their orders are also stuck in limbo: https://www.ozbargain.com.au/node/676373

There hasn't been any correspondence from MyChemist to address the delay. This is absolutely rotten conduct at a time when people are desperate to get their hands on these antigen tests. Right now, there is no indication of how long these orders will take to be fulfilled.

  • Incentivised Review No
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Sam U.
Sam U.Greater Melbourne (Metropolitan), VIC

Extremely rude & unhelpful with no respect to customers

published

Westfield Doncaster ground floor store: the pharmacist is extremely rude & unhelpful and treats customers with no respect. We never return to this store.

  • Customer Service
  • Incentivised Review No
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Andrew
AndrewGreater Melbourne (Metropolitan), VIC
  • 8 reviews
  • 6 likes

Refuse to keep prescription medication in stock

published

Staff are mostly friendly but I'm getting frustrated that one of my four prescriptions they don't keep in stock and have to order in every time. Even after asking if they can keep one in store for me so I don't have to come back again and again and risk running out they say no, we can't do that. I've been a customer for years and they know me but maybe not for much longer.
Update: Did this review do it? They are now keeping the medication in stock. Add one star (now 3) you get another if you keep it up!

  • Incentivised Review No
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DrN
DrNGreater Melbourne (Metropolitan), VIC
  • 29 reviews
  • 17 likes

Supervisor rude

published

Wrote multiple emails which they ignored. Then called yelled at over the top of me by team leader [Name Removed]. Very unprofessional.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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George
GeorgeSydney
  • 5 reviews
  • 8 likes

No response

published

My order stuck there for 10 days, still in processing. Sent a couple of email for update and called, never got response.

  • Product Quality
  • Shipping
  • Incentivised Review No
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Diana K.
Diana K.Greater Melbourne (Inner), VIC

POOR SERVICE!

published

Could not price match b/c it my call was not within 24 hours. Any company would want business. I've sent the product back. Never buy ONLINE ONLY items, my chemist and chemist warehouse are a pain to deal with.

  • Product Quality
  • Shipping
  • Incentivised Review No
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I am very disappointed, this store is a joke

published
  • Incentivised Review No
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Excellent and Perfect

published

Hi
I order from Mychemist online and to my surprise this is the best online delivery when compared to any stores in AU. It was Excellent and Perfect packaging ,double wrapped for all the items inside the box .If i could i would give 100/10

  • Product Quality
  • Shipping
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Chasing Refund Is a joke for this company

published
  • Incentivised Review No
  • Return Claim MadeNo
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Tina
TinaGreater Melbourne (Metropolitan), VIC

Over priced medication on scripts!

published

I went to My Chemist for a repeat on a script that Ive been using and I was charged double what I’ve been charged before at local pharmacies. Customers beware!

  • Incentivised Review No
  • Return Claim MadeNo
  • Store LocationWestfield Doncaster
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Sydney Shopper
Sydney ShopperSydney, NSW
  • 2 reviews
  • 2 likes

Don’t ship goods advertised - no customer service response

published

I ordered a number of items. The items were advertised as available on their site. They did not arrive and I was refunded the money. I questioned the company why they still advertised and also if they had any stock, no response. All other companies I have dealt with in past two months of online shopping have at least had the decency to respond to my email request. Do not recommend ordering online from this company.

  • Incentivised Review No
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Questions & Answers

Abby
Abbyasked
Physical Stores

My husband bought me intsr dental toothbrush but in the wrong size. The goods are not open, can I still get exchange?

No answers
Alia
Aliaasked
My Chemist

Do you have bunions corrector in store please

No answers

Get an answer from our members

My Chemist

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