Could not price match b/c it my call was not within 24 hours. Any company would want business. I've sent the product back. Never buy ONLINE ONLY items, my chemist and chemist warehouse are a pain to deal with.
Excellent and Perfect
I order from Mychemist online and to my surprise this is the best online delivery when compared to any stores in AU. It was Excellent and Perfect packaging ,double wrapped for all the items inside the box .If i could i would give 100/10
- Online Store
Chasing Refund Is a joke for this company
My online order costed $63.96. Unfortunately they do not have the stock to delivery to me therefore the whole order is cancelled. The disappointing things is I have to continuously chases for my refund, my order was dated 4th August 2020 And now 15th September 2020 and still they owed me my complete refund. I have sent many emails and get $8.99 refund on 4th September 2020, I have to continuously tell them that they still owed me money or else they just gone silent on me, not even informing me what is going on. I do not understand why they can ...not refund me $63.96 Instead just $8.99. I never have problems with refund with other company. For sure I will not order from them again, I will be warning my families and friends. I Should have checked for their services review before buying from My Chemist. I hope no one have to wasted their time getting refund from this company.
Don’t ship goods advertised - no customer service response
I ordered a number of items. The items were advertised as available on their site. They did not arrive and I was refunded the money. I questioned the company why they still advertised and also if they had any stock, no response. All other companies I have dealt with in past two months of online shopping have at least had the decency to respond to my email request. Do not recommend ordering online from this company.
- Online Store
Good price! But it takes a bit long.
I ordered protein milk shake, some supplements from Mychemist on 26/3. I made a call to ask whether my order had been proceesed on 1/4. The staff picked up immediately, and explained that it would take them 7-8 days to send my order, due to the disease time and rocketing online demand.
4/4 my order came, only 2 days after receiving the tracking number.
Overall a statisfactiom experience. The delay is understandable, and the customer service is good.
The worst online service
Ordered and paid online a product on 24 December 2019 until now there is no any call to the recipient. A terrible service that I have ever met, an email was sent but no solution, a call was made on Saturday, but no one answered the phone calls. Please avoid your order at my chemist online.
Pathetic online order process
It took them 5 business days to find out whether they had stock or not? If I was advised of OOS earlier would have purchased elsewhere. Not recommended to anyone.
Online delivery so slow
Placed an order on 21.3.19. It's now 1.4.19. 11 days later and I am still waiting, with no indication that my package has been sent. Sent an email asking expected delivery time frame days ago, but yet to hear back. I did receive an email advising due to logistical issues add 2-4 days. It's beyond that time now. Terrible customer service.
- Online Store
Most dishonest online retailer!
I emailed MyChemist hoping they would price match baby wipes which a competitor was selling for cheaper. Got an email to confirm the price match and was told to place the order and refund will be applied later. Made an order for 12 packs of baby wipes, but was later advised they could only price match 3 packs. This condition was not disclosed in our communication and no where on My Chemist website is there T&C's with this limitation! MyChemist tried to argue by sending me Chemist Warehouse's price match T&Cs. I didn't even know MyChemist was related to Chemist Warehouse so how is it reasonable that they expect me to check another company's T&Cs re their price match policy. Most dishonest retailer I've ever experienced.
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