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My Chemist Physical Stores

My Chemist Physical Stores

1.3 from 16 reviews

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Reviews

Review distribution

5 star
1
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1 star
14

Trinity

TrinityGreater Melbourne (Outer), VIC

  • 17 reviews
  • 1 like

Pathetic loyalty rewards program!!!

published

In the past MyChemist loyalty rewards program allowed you 12 months to not only redeem your reward points for discounts during certain months of the year but also allowed you time to collate more points for bigger rewards. That all changed recently where you now have only four weeks. If you don't redeem your points within a measly month, they will expire and are forfeited. How pathetic and money grabbing is that? In addition, many, many of their free offers are out of stock even within days of becoming available. If you can avoid it, dont shop at Chemist Warehouse either because they come under the umbrella of MyChemist. I found that buying online via another major chemist is not only cheaper but their delivery is free and super fast.

Product Quality
Return Claim MadeNo

Asian staff

Asian staffThe Mallee, VIC

The staff won't give me what I need

published

The staff at my chemist are so rude and mean to me cause I asked them to give me something to help me sleep and they refused to give me

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAt the mall
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A pharmacy that doesn’t stock medicine

published

So in addition to having terrible customer service, never checking the app they tell people to use, they’re always out of stock of medicine. They don’t even try to help you by telling you somewhere else to find the medicine. don’t bother going. They clearly have no interest in trading.

Worst and rude pharmacist

published

Chemist Warehouse Springvale:
Worst pharmacist ever. Worst behavior by the lady pharmacist. Will never ever visit this place again. I won’t recommend for others as well.


Sarah

SarahDoncaster

  • Verified customer

Do not allow returns - issue resolved

published

Was told by store that fragrance purchases are not returnable, which is untrue. Issue was resolved within a few days by management once they were aware of the issue. Thank you.


lovely staff and happy to help

published

staff at the Mildura store are very friendly and helpful. some staff working there been with the company for many years and they know their store and their products.


meocon00

meocon00AU

  • 7 reviews
  • 3 likes

Terrible customer service. Treated poorly

published

Store: Northland Preston

Purchased wrong medication on script for my mother. Asked one of the pharmacist lady to change gerneric brand that came in a box back to the non generic brand which came in a bottle as my mother preferred her pills stored in bottles. Pharmacist was very rude towards us about it after she changed it and saying along the lines that its more expensive (it was only $10) and she's not changing it back cause we wanted to change it in the first place and walks away.
will never shop from here again after this poor treatment!!!


Treated poorly even though you're a card member

published
aaykay

aaykayGreater Melbourne (Outer), VIC

  • 7 reviews
  • 3 likes

Fake fragrances and no returns

published
Abcdefghijk

Abcdefghijk

  • 2 reviews
  • 2 likes

Specifically Frankston branch - incredibly rude staff, will NEVER go here again.

published

Was met with an incredibly rude and dominating security guard as soon as I walked in. Generally when you walk into the chemist you're not looking your greatest for a number of reasons but I didn't think I deserved to be treated like a criminal when I'd barely put a foot in the door! Humiliating experience.


Vin

VinMelbourne, VIC

  • 17 reviews
  • Verified customer

Counterfeit Fragrances. BEWARE!

published

Purchased a V&R Flowerbomb from MyChemist Broadmeadows as a gift. Opened the box after 3 days of purchase and the box had been tampered with. All V&R boxes comes with a 'secret service' code on the inside of the box which was cut off with a blade. The box even has blade marks on the inside. First time I did not purchase from Myer and I now regret buying a fake product. Apparently the fragrance was sale for $159. I am sure it is not even worth $59 as it is a counterfeit


Dee Dee 73

Dee Dee 73Mount Martha

How do you lose scripts?

published

At the suggestion of my chemist Frankston they organised to have my scripts transferred from chemist warehouse in Mornington. Some how they have got lost, as far as i am concerned they have my personal details on them. No apology, nothing. I actually had to do the ringing to find out from Mornington if they were actually sent. Terrible service. I had to visit my Dr again to organise new scripts and be out of pocket $40 to do this. The only reply I got from the despenser was "well its not our fault". I just smiled and walked out.


The rewards scheme vouchers are impossible to use!

published

Reviewer1982

Reviewer1982Glen Waverley

  • 3 reviews
  • 7 likes

Customer service??... They don't have such a thing

published
James1616

James1616Victoria, Australia

  • 2 reviews
  • 4 likes

Rip off independants trying to stay in business

published

They are not cheap. I have been on pana forte for a while now (mainly at chem whouse) and usually pay between $6-9 per box of 50. My wife went to my chemist to fill the prescription and when she got home $23.85. I was amazed. I checked against every chemist online and the most was $11.85. When I called them to ask if they had made a mistake, they claim that's is there price. As we received generic comforol forte, I asked what their price was for non generic....same. So when you want generic to save money, you don't save, they do. Never ever again. Give it 3 more years and there will only be chemist warehouse left.

Just rip off merchants

Martin08

Martin08MELBOURNE

  • 3 reviews
  • 3 likes

Customer Service, whats that.

published

Bought some Krill oil capsules from their Greensborough store, the product was faulty. Since it was a simple purchase I didn't keep the receipt. Tried to have it replaced, even though I did not have a receipt it was plainly obvious I bought the product from them, they were not interested. Email head office through their website, no response. And these retailers wonder why they lose business.

They are cheap for a reason


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