Excellent and Perfect
I order from Mychemist online and to my surprise this is the best online delivery when compared to any stores in AU. It was Excellent and Perfect packaging ,double wrapped for all the items inside the box .If i could i would give 100/10
- Online Store
Chasing Refund Is a joke for this company
My online order costed $63.96. Unfortunately they do not have the stock to delivery to me therefore the whole order is cancelled. The disappointing things is I have to continuously chases for my refund, my order was dated 4th August 2020 And now 15th September 2020 and still they owed me my complete refund. I have sent many emails and get $8.99 refund on 4th September 2020, I have to continuously tell them that they still owed me money or else they just gone silent on me, not even informing me what is going on. I do not understand why they can ...not refund me $63.96 Instead just $8.99. I never have problems with refund with other company. For sure I will not order from them again, I will be warning my families and friends. I Should have checked for their services review before buying from My Chemist. I hope no one have to wasted their time getting refund from this company.
Over priced medication on scripts!
I went to My Chemist for a repeat on a script that Ive been using and I was charged double what I’ve been charged before at local pharmacies. Customers beware!
- Online Store
Good price! But it takes a bit long.
I ordered protein milk shake, some supplements from Mychemist on 26/3. I made a call to ask whether my order had been proceesed on 1/4. The staff picked up immediately, and explained that it would take them 7-8 days to send my order, due to the disease time and rocketing online demand.
4/4 my order came, only 2 days after receiving the tracking number.
Overall a statisfactiom experience. The delay is understandable, and the customer service is good.
Customer Service training needed desperately!
My Chemist Westfield Doncaster (downstairs store) is to be avoided... The staff behind the registers serving customers should be ashamed of themselves! Where is the service? Everyone there looks so depressed! Clearly they don’t want to be there. No emotion when they’re dealing with customers. No manners. No customer service. Some customer service training is needed here! Either that or it’s time for a job change for them all...
The worst online service
Ordered and paid online a product on 24 December 2019 until now there is no any call to the recipient. A terrible service that I have ever met, an email was sent but no solution, a call was made on Saturday, but no one answered the phone calls. Please avoid your order at my chemist online.
Pathetic loyalty rewards program!!!
In the past MyChemist loyalty rewards program allowed you 12 months to not only redeem your reward points for discounts during certain months of the year but also allowed you time to collate more points for bigger rewards. That all changed recently where you now have only four weeks. If you don't redeem your points within a measly month, they will expire and are forfeited. How pathetic and money grabbing is that? In addition, many, many of their free offers are out of stock even within days of becoming available. If you can avoid it, dont shop at Chemist Warehouse either because they come under the umbrella of MyChemist. I found that buying online via another major chemist is not only cheaper but their delivery is free and super fast.
The staff won't give me what I need
The staff at my chemist are so rude and mean to me cause I asked them to give me something to help me sleep and they refused to give me
Online delivery so slow
Placed an order on 21.3.19. It's now 1.4.19. 11 days later and I am still waiting, with no indication that my package has been sent. Sent an email asking expected delivery time frame days ago, but yet to hear back. I did receive an email advising due to logistical issues add 2-4 days. It's beyond that time now. Terrible customer service.
Appalling Customer Service
I went to My Chemist Broadmeadows to buy some Hospital Strength Sustagen & I also wished to redeem my $5 My Chemist Reward Voucher.
After being left waiting for 15 mins to be served -( as only one person was serving whilst other staff were stacking shelves in full view of a long line of customers. ) I was told that "I could not redeem my voucher for BABY FORMULA! . I explained that Hospital Strength Sustagen is obviously not baby formula and that I had been a customer of this pharmacy for many years and that I had no problem in the past rede...
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