1 photo
My Chemist
1.5 from 36 reviews · View Statistics
See the Best Chemists in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for My Chemist? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

1.5
36 reviews
  • Product Quality
    2.2 (5)
  • Return Claim MadeYes (0) · No (7)
  • Shipping
    1.3 (3)
  • Customer Service
    1.0 (3)
Previous
Next
Diana K.
Diana K.Greater Melbourne (Inner), VIC

POOR SERVICE!

published

Could not price match b/c it my call was not within 24 hours. Any company would want business. I've sent the product back. Never buy ONLINE ONLY items, my chemist and chemist warehouse are a pain to deal with.

Product Quality
Shipping
Incentivised Review No

I am very disappointed, this store is a joke

published
Incentivised Review No

Other Chemists

 
 

0.0
(1,234)

Chasing Refund Is a joke for this company

published
Incentivised Review No
Return Claim MadeNo
Chemists

Find out how My Chemist compares to other Chemists

Know better, choose better.

Compare all
Staci
StaciAU
  • 22 reviews
  • 17 likes

Customer Service training needed desperately!

published

My Chemist Westfield Doncaster (downstairs store) is to be avoided... The staff behind the registers serving customers should be ashamed of themselves! Where is the service? Everyone there looks so depressed! Clearly they don’t want to be there. No emotion when they’re dealing with customers. No manners. No customer service. Some customer service training is needed here! Either that or it’s time for a job change for them all...

Product Quality
Customer Service
SKT
SKTVictoria

The worst online service

published

Ordered and paid online a product on 24 December 2019 until now there is no any call to the recipient. A terrible service that I have ever met, an email was sent but no solution, a call was made on Saturday, but no one answered the phone calls. Please avoid your order at my chemist online.

Shipping
Incentivised Review No
Return Claim MadeNo
Trinity
TrinityGreater Melbourne (Outer), VIC
  • 26 reviews
  • 31 likes

Pathetic loyalty rewards program!!!

published

In the past MyChemist loyalty rewards program allowed you 12 months to not only redeem your reward points for discounts during certain months of the year but also allowed you time to collate more points for bigger rewards. That all changed recently where you now have only four weeks. If you don't redeem your points within a measly month, they will expire and are forfeited. How pathetic and money grabbing is that? In addition, many, many of their free offers are out of stock even within days of becoming available. If you can avoid it, dont shop at Chemist Warehouse either because they come under the umbrella of MyChemist. I found that buying online via another major chemist is not only cheaper but their delivery is free and super fast.

Product Quality
Incentivised Review No
Return Claim MadeNo
Gaz
GazGreater Melbourne (Outer), VIC
  • 14 reviews
  • 18 likes

Pathetic online order process

published

It took them 5 business days to find out whether they had stock or not? If I was advised of OOS earlier would have purchased elsewhere. Not recommended to anyone.

Product Quality
Shipping
Incentivised Review No
Asian staff
Asian staffThe Mallee, VIC

The staff won't give me what I need

published

The staff at my chemist are so rude and mean to me cause I asked them to give me something to help me sleep and they refused to give me

Product Quality
Customer Service

Other Chemists

 
 

0.0
(1,234)
DamoAU
DamoAUCentral Highlands and Goldfields, VIC
  • 21 reviews
  • 21 likes

Online delivery so slow

published

Placed an order on 21.3.19. It's now 1.4.19. 11 days later and I am still waiting, with no indication that my package has been sent. Sent an email asking expected delivery time frame days ago, but yet to hear back. I did receive an email advising due to logistical issues add 2-4 days. It's beyond that time now. Terrible customer service.

Customer Service
Incentivised Review No
Chemists

Find out how My Chemist compares to other Chemists

Know better, choose better.

Compare all
Chris
ChrisGreater Melbourne (Outer), VIC
  • 2 reviews

Appalling Customer Service

published
Incentivised Review No
Return Claim MadeNo

A pharmacy that doesn’t stock medicine

published

So in addition to having terrible customer service, never checking the app they tell people to use, they’re always out of stock of medicine. They don’t even try to help you by telling you somewhere else to find the medicine. don’t bother going. They clearly have no interest in trading.

Worst and rude pharmacist

published

Chemist Warehouse Springvale:
Worst pharmacist ever. Worst behavior by the lady pharmacist. Will never ever visit this place again. I won’t recommend for others as well.

Most dishonest online retailer!

published

I emailed MyChemist hoping they would price match baby wipes which a competitor was selling for cheaper. Got an email to confirm the price match and was told to place the order and refund will be applied later. Made an order for 12 packs of baby wipes, but was later advised they could only price match 3 packs. This condition was not disclosed in our communication and no where on My Chemist website is there T&C's with this limitation! MyChemist tried to argue by sending me Chemist Warehouse's price match T&Cs. I didn't even know MyChemist was related to Chemist Warehouse so how is it reasonable that they expect me to check another company's T&Cs re their price match policy. Most dishonest retailer I've ever experienced.

Cloe
Cloe
  • 16 reviews
  • 10 likes

Terrible service, will try to avoid purchasing there wherever possible!

published

Other Chemists

 
 

0.0
(1,234)
meocon00
meocon00AU
  • 7 reviews
  • 3 likes

Terrible customer service. Treated poorly

published

Store: Northland Preston

Purchased wrong medication on script for my mother. Asked one of the pharmacist lady to change gerneric brand that came in a box back to the non generic brand which came in a bottle as my mother preferred her pills stored in bottles. Pharmacist was very rude towards us about it after she changed it and saying along the lines that its more expensive (it was only $10) and she's not changing it back cause we wanted to change it in the first place and walks away.
will never shop from here again after this poor treatment!!!

Chemists

Find out how My Chemist compares to other Chemists

Know better, choose better.

Compare all
Page 1 of 2

Questions & Answers

Abby
Abbyasked
Physical Stores

My husband bought me intsr dental toothbrush but in the wrong size. The goods are not open, can I still get exchange?

No answers
Alia
Aliaasked
My Chemist

Do you have bunions corrector in store please

No answers

Get an answer from our members

My Chemist

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.