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Would definitely recommend
Very easy, professional to deal with and no complications. Everyone we dealt with was lovely and it all happened very quickly without me having to do worry about anything. Highly recommended. Stress free process from start to finish.
MFP Easy were very professional from start to finish.
Our experience with MFP Easy was very smooth. From the beginning the admin team were very helpful and knowledgeable. Installation was done on time and the standard was very high. Thanks for accommodating us during a very busy time of the year. We love our pool, paving and fencing. You guys have a great team!!
So happy !!
Absolutely love the pool and the surroundings MFPEasy built for us. Great work throughout. We got expert help from Warren on the initial consultation about where to place the pool and paving and pool fence to maximise the outdoor area. The guys on site were professional, clean, efficient and the project was handled perfectly start to finish. The after sales service has been great too. Couldn’t be Happier with the whole experience and the amount of time we get to use the Pool area Throughout the year. I also recommend the UV filter which greatly reduces the amount of Chlorine required in the pool.
We highly recommend MFPeasy to everyone. They are a professional, skillful and a friendly company to deal with. Their teamwork is awesome with a great team working together through the whole process. We chose to have a Turn-Key Pool and it looks amazing. Communication through the whole process was excellent and no query was left unanswered. Great work team, thank you Eric and Athlene Wooster.
The reviewer stated that an incentive was offered for this review
Love My Pool
“We decided to go with MFPeasy as the initial conversations were so professional. The staff were so easy to communicate with and were very approachable with any questions that we had. MFPeasy recommended great trades (tilers, fencers, concreters) that were also very approachable so that we could finish our pool to be the finished product that desired. Everything was seamless and the installation went perfectly! We have recommended MFPeasy to our friends and we hope that MFPeasy keep doing what they are doing!”
Perfect from start to fdinish
MFPeasy should just keep doing what they are doing! Everything was awesome and worked like clockwork. They were the only company that could do everything I wanted and the installation team really knew their stuff. I could 100% trust their judgment on everything. The finished pool is brilliant and if I had to build a pool again I would definitely use MFPeasy again without a doubt!
First time pool owners
So friendly and professional, made what could have been a very stressful and exhausting time easy and hassle free! The quality and colour of the pool are a standout, we get comments it looks like a villa's private pool at a resort. Would definitely recommend
First time pool owners, love our pool, exactly what we wanted
As this was our first time having a pool installed, we had a lot of questions, however the sales team were so patient and happily took the time to answer any questions we had because of this we felt that we knew what to expect when it came to the installation process. There was some small hiccups along the way with the installation but the install team were able to resolve the issues in a fairly quick time frame. We would recommend MFPeasy to anyone wanting a fibreglass pool
Very easy to maintain, we test the water fortnightly and clean filter fortnightly in summer (approx 15mins for vacuum&filter clean) used multiple times each day by all family members throughout summer
Excellent communication and service
MFP Easy have been fantastic to deal with. Even the service being provided after the fact has been incredible. Our pool has been a welcome addition to our home and we thank MFP Easy for making it possible.
“We chose MFPeasy as they had Minerals pools and they could install it for us so we could use it before summer ended. The team at MFPeasy were great from the start to the end. Every question that we had was answered straight away and the installation guys were really friendly and onto it and they provided great communication. We are very happy with our pool and would not hesitate in recommending the MFPeasy team.”
Wonderful Customer Service And High Quality Product - Highly Recommend
Excellent customer care and dedication. We started the pool project 2 years ago. Warren, Jacqueline, and the team spent hours of their time in placing the plan for us. Warren came to our house couple of times and provided expert advice. Our house site had some issues. Warren with his high experience provided the plan with how to overcome those issues. Everything went ok, but due to our personal situations, we couldn't proceed any further on the placing the pool. But I actually got a very good team for placing the fiberglass pools. If our situations change again and if we are ready to put the fiberglass pool, we will come to MFP Easy for that. I would highly recommend anyone to go for Fiberglass pool and go to MFP Easy for that matter.
First class and professional service
We could not be happier with the first class and professional service we received from MFP Easy. From start to finish the process ran like clockwork and we were kept fully informed at all times. Our questions were answered promptly and decision changes managed efficiently. We also appreciated the respect that was shown to ourselves and our property by all tradesmen during the installation of our pool. Highly recommend MFP Easy.
We are enjoying our amazing pool
“Initially, we were considering concrete pools, however, I had been in a concrete pool and noticed that it had cracks which concerned me, so we decided to go with a fibreglass pool, instead. We were drawn to MFPEasy because they were local. We looked at their reviews and had a chat with them and were very pleased. Regarding the pool colours they offer, they are just beautiful. It’s been the best thing we’ve ever done! The fact that they kept us up to date all the time especially stood out for us. We watched them being exact, they measured every...thing. They have been absolutely wonderful. We could not fault their pools. Overall, the experience from the first day to the last day was fantastic and would highly recommend them to anyone.” The pool is so easy to look after and swimming in the magna pool leaves you feeling so refreshed. Thankyou MFPEasy.
My beautiful Fibreglass Pool
: “I am Sole Trader and take pride in my business. The professionalism and the workmanship we saw from the day that the hole was dug by the 2 Machine operators, the pool installers, the Crane operator, the Concreters, the paver guys, the pool fencing the pool cleaner and the hand over I would have any one of these people work for me any day. They left our yard clean and tidy every day and turned up on time for every part of the process. I cannot speak too highly of the whole experience, from the initial meeting on site, communication with the girls in the office, nothing was a problem. Exceeded our expectations. We just love our pool.”
Customer service was such a let down
We had MFP come out and have a look to see what size pool we could have. We shopped around and found they had the right size, were very obliging to make it all happen and very thorough BUT it all went pear shaped. It was handled by the 'contrators', still linked with MFP, which were friendly and again obliging until they didn't dig the hole deep enough for the pool and didn't tell us until the pool was in and the crane was gone. We had liaised with them via email with the manager and the onsite contract manager, when he was there, during this p...rocess as we hit some water but they said it was all ok. I was actually standing next to the contract manager when the pool was getting carried over the house and still nothing was said until after the pool was in. They rang my husband to tell him, not me, which isn't surprising, with the very very bad news. Our pool was sitting higher than expected and looking horrible. From then on things just went wrong. The pool fence guy was unprofessional and didn't measure correctly so we ended up with a piece or perspex where we didn't need one. No one from head office rang to apologise or even check in with us and see how things were going the hole time. We had to follow up and check on things, apart from their payments, they were quick to send those through. I just feel general customer service in business needs a massive overhaul. I have a small business and we pride ourselves on customer service and trying our best. Things will go wrong but we have to own them. We just felt like another 'job' to them and not someone they cared about. It wasn't a cheap exercise. Nice enough people but if you use them I would make sure you're all over the job and checking things. There were quiet a few more things that went wrong but i'm sure it happens to most builders but its all about how you handle it and how you make the customer feel.
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