Terrible customer service and damaged goods
Do not be tempted to use this company, you will regret it. When goods finally arrived they were damaged and it was only the tenacity of my husband that eventually got them repaired. These people ignore consumer rights, outright lie about what they are going to do to resolve disputes, just laughed when we got Fair Trading involved and were happy to brag that they dealt with Fair Trading all of the time and were not concerned. The lounge is of poor quality now that we have had a chance to use it and not worth what we paid for it. DO NOT WASTE YOUR TIME AND MONEY WITH THIS STORE. I would have given them no stars if it was possible.
No Delivery, No communication
Only purchased King Single Beds as we were guaranteed delivery last week. Last week came and no beds. Had an email saying there was a delay and would be kept up to date. No emails, no phone calls, no replies to messages we left. So disappointing. Still hoping something may happen tomorrow.....
Too many excuses
The common thread in most of the unfavourable reviews is poor communication by the vendor or complete lack of it as well as being unable to deliver goods as advertised. Initially was going to purchase an ensemble base but have been put off by the company's inability to get its act together as expressed in these reviews.
I purchased a piece of furniture and they charged my credit card $750. They sent me a text four weeks ago telling me my furniture would arrive the next week. Have left five(!) messages on their answering machine and they did not return any calls. They still have my money. I don't have my furniture.
Absolutely Appalling!!!!!! D o. N o t. B u y. F r o m. H e r e!!!!
Service.... They don't know the meaning of the word. DISCUSTING!!!!! Never answer their phone and never return phone calls.
Delivery.....4 weeks late and full well knew the manufacturers time frame but didn't mention this and still led us on.
Product.... Cheap crap, not worth the money spent. Some damage even but didn't want to hear about it when we called.
This company is a joke.... Do not use them!!!
Do not under any circumstance buy anything from this store! Here is why:
2 months ago I purchased a TV unit online and arranged to pick it up rather than have it delivered. I was told over the phone that it would take 6 weeks for the unit to arrive.
At the end of six weeks I called the store to see if the unit had arrived, and I was told that they had in fact just sent me an e-mail to let me know that it was ready. So my husband went to pick it up.
He spent hours at the store waiting for the staff to locate the order, which they were una...
Businesses like this shouldn't exist
Ordered tables and chairs for work. I had to chase them to confirm they had received the payment. Two weeks later they told me that the goods would not be available for another 10 weeks. This business is highly inefficient, unorganized, all talk and then nothing. This business is less, then nothing. Nothingness.
Poor quality products, ignore you when you ask for refunds
I took a gamble with this shop after reading the bad reviews as they had a really nice bedroom suite that I wanted. When the Bedroom suite arrived both of the bed side tables were damaged, however the boxes they came in were not. I arranged with them to replace the bed side tables. They advised they would courier two more and i would have to pick the best of the two sent. When the other two side tables arrived only one was worth taking, the other had clearly been poor workmanship. They tried to blame the courier company for all faults, and when...the courier company and myself made it clear the faults were not made by the couriers My Furniture Store stopped all communication with me and would not respond to requests for refund. Now I am stuck with a damaged bed side table.
If your definition of 'reasonable' includes: poor communication, general incompetence, not delivering on time (at all), and rudeness – then you will be right at home here. Oh, and add to that – after the no communication regarding unavailability of stock therefore no delivery, no delivery, no apology, suggestions for other options that were ordered without my confirmation, and expecting me to accept part delivery 4 days late when I had clearly stated my time restrictions up front. I had to pay 20% to get a refund as it was seen as I cancelled t...he order for change of mind!! NOT that they hadn’t delivered on anything that was ordered. If this sounds ‘reasonable’ to you, as they claim it is – then go right ahead. Personally my definition of reasonable is quite different, and I have found even better than reasonable – I have found ‘excellent’ elsewhere!
BUYERS BEWARE!!! I placed an order on line back in February, only to be emailed that the item was no longer available and to choose another similar item, which I proceeded to do. My bank account was debited back in February but I was still waiting for delivery of my item in May. I found the customer service inconsistent and also you cannot track your item. In desperation I lodged a dispute through PayPal and finally at the end of May, received my item. I am still waiting for the complimentary sheet set that they offered as compensation. I am not holding my breath!!
I purchased two bedside tables in store at Auburn for a unit that we were due to move into in two weeks time. Urgency was the essential component. I double-checked that the delivery time was soon. Seven days, I was told - they are in the warehouse and just has to be brought over from there.This was on 2nd February. Foolishly, I paid in full in advance - bad move! Then I got a text message saying there was a delay - and then another and another.Today, the goods have arrived at Auburn and we have now collected them. It is the 5th May, more than fourteen weeks since we ordered them. Be warned.
Worst online experience yet!
Ordered a TV cabinet online from this company on 17/2/16. Paid in full - exorbitant freight costs. Should have cancelled order then or better yet read reviews before placing order. After 6 weeks of chasing up my order the product arrived with the inadequate packaging torn and the goods badly damaged inside. I refused to take delivery and am now having hassles getting a refund from the company. They won't do this until their dispute with the courier company is settled. I am filing a complaint with the Dept. of Fair Trading as this company needs to be investigated for its shoddy practices. All I can say is BUYER BEWARE!!!!!
Never Never Never will go back !!!!
Hi Folks, I have read few positive reviews and went to this store (used to be at Liverpool and now at Parramatta road) and ordered our master bedroom furniture set. We were promised to receive everything by end of November 2015. We received furniture just a day before Christmas and but not everything. Last piece of the set was received in February.
Also we chose the leather frame and mattress but we were not advised correctly that selected mattress will not go well with bed frame. It did kill the look of leather bed frame.
Anyway, I would...
Not reliable and worst customer service
We ordered furniture in Dec and were promised to be delivered in 14 days. However, January passed without any call from them. In feb, we started chasing them for delivery. No one picked phone or replied to our emails. Somehow they agreed to deliver. But on the day of delivery, we were informed the bed supposed to be delivered is broken and delivery cannot happen on that day. We were promised delivery next week. But again there were no calls and no replies to emails for another three weeks. Finally after heated conversation and lot of pushing they delivered the bed after 3 months in March. Just be careful with them. Do not pay the amount in full!!
Absolutely terrible!! Please do not waste your time and money!
Don't usually do this, but had to share to warn everyone. Bought a dining table, was told 2-3 weeks for delivery but got it after 5 weeks - ok. Tried to assemble the table, the connection points (3 in total) on the glasstop did not align to the base (only 2 aligned at any one time) - the spacing between 2 notches on the glasstop was larger than the 2 corresponding ones on the base - ie: faulty product. Sent pictures of said issue - after nearly 2 weeks of chasing, was sent pictures saying they have successfully assembled the same model/brand o...f table in one of their showrooms in Victoria, so therefore the one delivered to me cannot be faulty! Not sure they understand the concept of a 'faulty product' - after trying to convey that just because they successfully assembled the same model/brand elsewhere in Australia, this does not mean the one i received was not faulty. Was then told they could send someone out to look at the table i was sent - but at a cost, which I needed to pay. Or they could ship a new table (coming from overseas so another 3 weeks minimum). Asked them to remove the faulty product as I could not wait another 3+ weeks, not to mention was sick of dealing with the lies and poor service. The final straw - they offered to refund only 60% of the original price I paid for the table!!! 60% refund for a faulty product?! Luckily I have a few lawyer mates - going to take the legal route here - not for the money they did not refund but on principal alone....deliver a faulty product, try to justify themselves using stupid logic, attempt to charge me more money to send someone to look at it and then only refund 60% of the purchase price!! All the negative reviews you see here are absolutely spot on!
Damn this store
I was paid in full amount, and they said my item will be there about on 6-8 weeks, but 4 months passed, I only received 1 item, make so much calls and they said they will call me back, but never happens.
I will pass my experience too all my friends and let them do not ever go this shop or online business.
Wish I could give 0 stars
Should have read the reviews here first. We had our bed 13 months before it inexplicably fell apart. So dangerous! I shudder to think what might have happened if the kids were in the bed at the time.
Customer service is trying to make the manufacturer sort this out. This is illegal.
With such a bad experience and seeing that some people have terrible experiences and some have absolutely wonderful ones, I can't help but wonder if myfurniturestore.com.au employees are writing the good reviews?
There is no way they deserve 5 stars.
Questions & Answers
We were promised furniture by Christmas only to have 2 chairs instead of 6 delivered. Then we were promised by the end of Jan and then March!! Still no furniture and have paid in full. We can’t get a hold of anyone. Will also going to the office of Fair trading!!!
Great range, good quality. For an earlier order, I was assisted by a very helpful employee who has now left the business. On a second order dated 14/02/19, and fully paid, promised within 3 weeks, I have had great difficulty, have phoned repeatedly over weeks 4, 5, 6 (best Ph. 1300298461), finally had a delivery last Saturday but taken to wrong address. Was redelivered Sunday. Unfortunately, the item was not the one I ordered so returned. Apparently that item no longer available. Now promised substitute item, with which I am quite happy, by middle of coming week. Seems there are problems with their supplier as well as incompetence in their warehouse. Recommendation - JUST KEEP PHONING (politely, insistently) and hopefully, positive action will result.
How long for delivery
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