- Verified customer
Stay away! Go to a reputable store who wont just take your money!
By far the WORST SERVICE, no accountability or updates. Didnt even call or email me to let me know "hey, your furniture will be 2 weeks late, and we still dont know if/when you will receive it." I do not understand how this business has survived so far. Would advise people to STAY AWAY since I STILL have no idea when I will receive my furniture! Quick to take your money but forget about you straight after!
Wish I could give zero stars!!! This is the worst company I have ever had to deal with in my 63 year
How I wish I had found the other reviews before I dealt with this company. I ordered a desk and bookcase from this company in December 2014 and am still waiting for the items. The desk actually turned up today with no warning it was on its way but no bookcase at all. I say the desk has not arrived because the desk was advertised as fully assembled on the website which is why I chose it as I am a disability pensioner with a serious heart complaint so would not be able to assemble it, it actually arrived in three seperate cartons, so most defini...tely not assembled which is what I ordered and paid for. I have tried to contact the company by phone many times,all I get is instructions to leave my contact details and they will get back to me, no one ever has. The message system is useless, they never answer your questions honestly in my opinion, just keep fobbing you off with promises that never happen. I have been trying to cancel the order as it has gone so far past the delivery time frame quoted that I feel I have the right to cancel the order and get my money back! They just kept telling me that I could not cancel as they were with the courier company which is an obvious untruth as I have not got the bookcase that was supposed to be delivered at the same time as the desk. My experience has been as bad as many others it seems going by the reviews here, more fool me for not looking for reviews. As I said in the subject line this is the worst company I have dealt with in my 63 years on this planet!!!!
Salesman provided wrong dimensions of the furniture to get the sale. Now that only part of the order has been delivered - it does't fit and is absolutely useless. On top of all this they have been lying about the delivery timeframes. Looking at all the other reviews it seems that i am not alone. Please avoid - its not worth the hassle. You will be extremely disappointed!!!!
Wish I could rate this store 0 stars!
I ordered a chest of drawers back in July '14. It is now the 29th of January '15. I still have not received my order.
When I originally placed the order, for pick up, it was when they were located at Blacktown Warehouse. My invoice says that my delivery will arrive within 13 - 25 days. 28 days later I rang to ask about my order. It hadn't come in yet. Quite a bit of time went by and I completely forgot about the drawers because I have a busy schedule, I ended up remembering in November and went on the website and found out that they had move...d location, so my friends went all the way to Liverpool with a trailer to pick up these drawers. When they arrived, they were gone and apparently had been "picked up" which was obviously a lie as I am a disabled woman who couldn't possibly pick them up. So long story short, they reordered my order in again... I've recently again, remembered that I had placed an order with them, which apparently actually arrived in November... Now the fact that a HUGE amount of time has passed in between orders is a very good indicator that they NEVER once emailed me to let me know that my order was ready to be picked up. EVER. All they do is go on their website and update the little comment box on your order on the website. So if you are going to buy from this site, make sure you 1. Pay for delivery or 2. Check that website EVERYDAY! This is beyond a joke. They are now trying to charge me a cancellation fee for their poor services, which will NOT be happening.
my.furniturestore.com.au - aka: Craig Mendel Enterprises Pty Ltd
All i wanted was a bed. What a drama... we are still waiting for our order 11 weeks after payment. the bed we ordered and received 5 weeks after order, is really bad quality, faulty and the main frame was broken upon opening of the very badly packed items.
we are still waiting for replacement parts and are not really sure what or if it will be arriving.. probably nothing at this rate.
They do not make sense when you try to contact via email or phone & you are just left feeling like a fool for dealing with them in the first place.. i...will never deal with another company that is not listed on google (this prevents them from having online reviews)... i strongly advise anyone remotely thinking of ordering anything from them.. go elsehwere.
Ordered a queen bed from My Furniture Store online on the 5th August 2014, are told 8-10 weeks. Phoned today (9 weeks) and was told by the warehouse that it has only just been loaded on the ship from overseas. The delivery now will be another 4-6 weeks. I have to have the bed by the end of next week, otherwise can't have it.
I wish I had read this before hand.
Do not buy from them
Worst. Service. Ever.
Where do I start?! It all started so well with an easy online order. Clearly that was the peak of the good experience. After being told 15-25 days until delivery, I waited until 30 days had passed to contact 'customer service' (I use the term VERY loosely) to get an update on my order (a lowline bookcase...not too difficult).
I made a total of 5 phone calls over the course of 2 weeks, left 3 messages and received substandard replies.
I think my personal favourite was when I eventually gave up on the phone and sent an email where I questione...d their customer service standards, asked where my bookcase was (by now, the 25 days was well over) and advised if i had no response in 48 hours I'd be lodging a dispute with PayPal to return my funds. The email i received back from who I assume was the owner (Craig Mendle) addressed none of my concerns and simply said that the product I'd ordered normally ships in 4-6 weeks. Well. I was unimpressed. Having dealt with transport companies and working in logistics myself, I understand how long it should take for a truck to make it from Sydney to Melbourne. I advised that everything I had received indicated 15-25 days and asked for the exact ETD from Sydney. I was told it left Sydney on the 30th. I would therefore expect delivery early this week - which thankfully did happen - so I called the transport company direct (they were very easy to deal with) and arrange delivery myself.
This business is only interested in getting your money - no integrity.
I'm looking for a water hyacinth 100cm x 100cm coffee table. Sent MFS a msg asking could they get one as they have it in other sizes. Yes, 4 -5 weeks to get it from WA. Msg back I live in WA, could I pay them and pick up or have delivered in WA. Yes, $499 + delivery. Thought this was a bit expensive, but hey I couldn't find one in WA. Paid $100 deposit and asked where in WA it was coming from as I might be able to pick up, and how much was delivery. Wouldn't give me any answer about suburb and delivery was $90. Started feeling uncomfort...able that I had given this guy my credit card details as he was so evasive about me getting this product myself. He said the pick up details would be given on the tax invoice he would send and he couldn't remember the name of the supplier etc, but eventually told me it was IO Furniture in South Fremantle. All this in about 20 minutes. I immediately googled IO Furniture but the place doesn't exist in Sth Freo. Now I'm really worried. Phoned a large furniture store in Sth Freo and asked if there was an IO Furniture store anywhere there - no they were sure there was not. Told them a little about why I'd phoned and they said they had the product I was looking for - price $239. Phoned MFS back and asked again where the supplier was as I was feeling uncomfortable about the whole deal. He became defensive, further evasive and rude. I said then that I would just cancel the deal and before I could ask for a refund on my deposit which he would not have had time to process he said there would be a cancellation charge. I was happy to pay this and get out of there until he told me it would be $169 !!!! $169 to process a refund of $100. The guy is crazy and I told him I would contact my bank. I did and they said they would take up the dispute if he took any money out of my bank. Next thing - $100 is taken out of my bank - after I had cancelled. Then the tax invoice comes without my deposit recorded - I owe $499 and can pick up my product from the furniture store I contacted in Sth Freo !!!!! He would pay $239 if he bought retail - sure it would cost him to freight to melbourne but he doesn't need to do that as i would pay delivery or pick up. And he has my $100 deposit. I have this now with small claims and my bank. But i'm not hopeful of getting my deposit back. Do not give your credit card details to this business. Why is he dealing as an online business and has no secure credit card facility? Unfortunately i have to give this guy a 1 star rating . That's the lowest option.
This is disgusting!
We bought a bed frame and they send us faulty and damaged piece. We trying to change this but they are lengthening the process making no sense and not ready to change but instead offered 30 AUD discount! What a JOKE!!!! We have spent 649 AUD on this queen exquisite bed pacific blue ( model- 198114209). Please spend your money somewhere worth it. Or else, you will regret it. We have already spent 2 months without bed in this cold freezing winter.
Do not buy from "my furniture store"
Ordered a $2700+ bedroom suite in Jan 2014 and was told it would be delivered within 4 weeks. Finally over 3 months later I have received my items, and realised that I was overcharged!! Contact very difficult, the phone constantly rings out. Tracking purchases online is impossible as the site isn't regularly updated. The delivery guys were ok- although I was later told my item sat in a truck for 2 weeks as it had broken down- a phone call or email would have been nice... and then to top it off the bed is a different colour to the tall boy and side tables.
I would not recommend them and certainly will not be purchasing from them again.
Bad service, no assembly instructions included for bed, bed different colour to the rest of the suite
My Furniture Store needs to get their act together if they want to stay in business!
What i purchased: 2 bookcases
ordered on: 11th jan 2014 from blacktown store, told that usually ships in 3-4weeks
[personal details removed]
Issues experienced: close to 4mth delay to receive goods, told that they had changed suppliers twice, no phone calls from store to let me know what was happening, found i was the one who had to constantly chase up the store to find out where things were up to. On two occasions - told i would receive a call back and i didn’t, instead had to call back and another time sent an email. Store contact numbers ...
My Furniture store
We are driving home from picking up our couch, which we ordered and PAID IN FULL for on the 4th December last year. After our original delivery date of mid Feb wasn't met, I waited patiently until mid March then asked for a refund. I was then conned into going with a different style of couch, which would apparently be put on the next truck to Victoria. After not hearing anything I called on Thursday (April 17th) and was told it had been in Melbourne for two weeks!!!!! Their so called warehouse is the storage king in thomastown, and they were co...mpletely unreliable with organising a time to meet us there. We checked our couch, and the chaise is on the opposite side to what we ordered. I wish I had read the reviews on here and never got myself into dealings with these people. None of them are honest, trustworthy, or reliable. We paid in full and waited over 5months to now be driving home with a couch that isn't the shape or style that we ordered. These people are infuriating to communicate with, they have no idea what customer service is or how to run a business and I hope they end up miserable with nothing. Terrible service; constant lies; avoid all responsibility and blame it on suppliers; ridiculous delays; take full payment upfront with no guarantee; no Melbourne 'warehouse'; Incorrect items sent
After receiving my $2K+ bed, the hardware wasn't included. Took them 4.5 months to send the wrong hardware kit. And now they claim to have sent the correct one and won't take back the bed. I've been sleeping on the floor all that time surrounded by bed pieces. Sent endless amounts of emails and made weekly phone calls. Don't ever buy here!
Avoid at all costs
I ordered some bedding for my kids and I was told 15-20 days. This was 7th January 2014. I'm still waiting!!
The phone numbers do not work. Message bank is overloaded. Try calling their sales line, that's when they answer!
They are telling me mid April for my delivery. I asked for a refund and am now waiting for this to happen. Very unhappy. Avoid!! For an Australian company you would assume they make everything here? The amount of time I've been waiting, you'd think they are arriving from Jupiter!! Terrible. Absolutely disgusted.
Avoid at all costs! I tried to track my order online through the website but it was never updated. The phone number advertised never answers, I only attempted to contact them after my order was not received within the advised time frame. When you do get through they are argumentative and leave you with no confidence in their ability to deliver. To add to the issue the deliver company used were terrible, they didn't deliver the first day they said they were going to and did not communicate with me. I finally received the goods on the second...day after 9pm and after I had chased the company throughout the day. The delivery people refused to assist me to get the items up the stairs. To add insult to injury they item delivered was a queen size not the king size I ordered and paid for, A ethical company would have queried the order. They may be cheap but there is no service. Save yourself the stress and buy elsewhere Service, communication, delivery
Poor customer service
I had to continually ask for an update on the status of my order. The phone numbers on the website to enquire about orders are disconnected. Response time to emails was inadequate and did not answer the questions asked. I was beginning to wonder if this was an actual store or just a [censored word removed]. I finally received my order (which was a Christmas present and ordered within the time frame to get it before Christmas) on 7th January. It arrived with a small tear that was covered by the "fragile" tape on the plastic covering so could not be seen at the time of delivery. I dare not complain, as I know this will only cause more frustration. Think twice before ordering from this "best" online store!
Although we managed to get a refund due to non-delivery within the generous time-frame allowed, we were deeply disappointed with the lies told and the failure to communicate until threatened. Although we were eventually assured the items were at the warehouse and had been shipped out from NSW to QLD (and had this in writing) upon phoning the delivery people in QLD they confirmed that they did not have the order on the truck. This was the final straw after a host of promises, lies and reasons for delay. I would recommend that if you wish to purchase from this site to do your homework and make sure you can get a refund if anything goes wrong.
bad service, lies
Something fishy with the operations
Delays, lies, online chat help? There isn't anyone to answer your question through live chat no matter what time of the day you try. They take the full amount without sending you items. Beware of t them. Not recommending them. Your customer service call is answered by someone from Philippines which would not have a clue of anything. There is only one person available in Australia which I am still have a doubt about it. Waste of time, money,...... Do not do any business with them unless you have extra money to spend. They say wide range of product but are does product in Australia ?
You will be dissapointed. Customer Care should not be even specified on their website because it doesn't exist. Items are not as described and they won't care about it. They will give you assurance that the situation will be rectified and then retract it. Once you get item, if it's not what you expect or defective, "tough", that's their motto.
Items not as described and defective. They will not address your concern and leave you stuck with it.
Questions & Answers
We were promised furniture by Christmas only to have 2 chairs instead of 6 delivered. Then we were promised by the end of Jan and then March!! Still no furniture and have paid in full. We can’t get a hold of anyone. Will also going to the office of Fair trading!!!
Great range, good quality. For an earlier order, I was assisted by a very helpful employee who has now left the business. On a second order dated 14/02/19, and fully paid, promised within 3 weeks, I have had great difficulty, have phoned repeatedly over weeks 4, 5, 6 (best Ph. 1300298461), finally had a delivery last Saturday but taken to wrong address. Was redelivered Sunday. Unfortunately, the item was not the one I ordered so returned. Apparently that item no longer available. Now promised substitute item, with which I am quite happy, by middle of coming week. Seems there are problems with their supplier as well as incompetence in their warehouse. Recommendation - JUST KEEP PHONING (politely, insistently) and hopefully, positive action will result.
How long for delivery
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