I do not recommend this store
Bought a chest of draws in April, received draws in August after numerous emails sent to them I receive an email stating product is in stock and will be sent. 21 days and more emails I received the chest of draws broken. I notified them and I have asked for a full refund and I have received emails asking would I except $20 refund n I can keep broken goods. Not acceptable. I am still waiting on an outcome.
Worst company I have ever dealt with, could never contact them when I did they didn’t return calls. When they did speak to me they lied.
Item took so long to come almost contacted visa and PayPal to report them:: would definitely not recommend this company & will never buy from them again
King and Queen Bed Delivery
I never ordered "Rogan King 6 Piece (The Lot) Bedroom Suite - (Model:ls 718 K) - Bed With Lead Light (Model:2-1-12-9)" drawer version of the product . I ordered Gaslift version. Unfortunately while moving houses i lost the handwritten docket which was given to me by the store. They had updated the system as well stating i ordered Drawer version of the bed. So i had to accept the bed . Be Very careful while purchasing stuff from My furniture ... I had problems with my queen bed delivery as well. Pretty poor experience altogether ..i will go to more established chain going forward .. even their forwarded "submit Review " link does not work
Worst customer service ever
The WORST furniture store we have visited ever and we have been to quite a lot. Sadly this is not exaggerated. When we told the store personnel that we saw a similar sofa with a cheaper price from a different store which I think is normal for someone who is trying to get a good reasonable deal, he asked us in a very condescending tone why we were there then (my furniture store auburn). Even told us we were free to go, pointing to the entrance. He just kept talking even as we were walking out. Made us very unwelcome! And there were a few other c...ustomers as well. I’m pretty sure they were as uncomfortable as us during that confrontation. I was very shocked. I don’t know if he is the employer or an employee. Regardless he’s got the worst attitude for someone who is trying to make a sale, very unprofessional! If I could only give a negative star... - 10th June 2019 about 3:30pm
I bought a Rexy 48 /2 door pantry 1800x1200. The doors didn’t close properly, the back of the pantry wasn’t screwed in, the shelf holes were not inline. It was chipped on the door and bottom of cupboard. I asked for no handles and holes, and I got both, dirty marks all over it. Waste of money, rough handling regarding delivery. Will never purchase from them again......
ordered back in November and still havent received order
Have tried ringing multiple times they say they are going to get back to me and i dont hear back from them. Order in November they told me would be roughly 10-12 weeks its now over 5 months and they cant give me a delivery time.
Delivered items not as described or ordered
I ordered a dark stained wardrobe with three doors, centre one with mirror and specifically asked for no drawers - so the order stated 'All Hanging' wardrobe....specifically requested for my needs.
I actually got delivered a three door one with half mirror and four drawers at the bottom and a light honey colour stain.
I have emailed Craig a photo of the one I wanted and a photo of the one I got from their website to be sure, as Craig stated that he would send me a 'sketch' to make sure I get the right one next time....that was weeks ago and I s...
Worst retail experience I've ever had.
Initial order (2 beds); one was delivered damaged the other (as it was later explained) lost. Multiple calls (unanswered, their system cuts out after a few rings) and emails without response. When I finally get a call it's vague and unhelpful; staff clearly have no idea what's going on and have no real power to get things to happen. Finally get told of a replacement delivery day last Tuesday (it's now far too late for original purpose; over 3 months after ordered, but we take day off work to wait all day at home to receive anyway). Didn't arrive. Preparing to open a dispute with VISA to get money back. These guys are truly the worst I have ever had to deal with.
2 months of waiting
I made a purchase almost 2mths ago and yet still havent received it. I call them every week they keep saying next week but still nothing. I spoke to them 2 weeks ago and they said it will be shipped in 2days but yet still nothing. Rang them 2day and they acted surprised that I havent received it yet.... you and me both. I wouldnt waste my time or money with these guys. It would of been quicker if I made it myself.
More than a month - still waiting - buyers beware
Paid half the cost of a table in advanced, was informed that they would get back to me with the sketch within 2 weeks. I was very impressed that they were willing to make a few changes to the design (removing the keyboard drawer, and getting a foot rest instead) without additional cost.
More than a month later 13/2/19 they sent me a very different sketch to the one advertised and shown at the store (minus 3 drawers, no foot rest / keyboard drawer and shorter). I did call a few times and they have always being very pleasant on the phone full o...f promises to call back (they almost never do). Emailed the person 16/2/19 and then followed up with a call 18/2/19 regarding the correct design, and again was promised a call back that very day. After not hearing from them i called the company today 21/2/19 and was asked to call back after 30minutes, and when i did, I got a earful from the manufacturing person (happy to provide a name if needed) saying today is the first time he has seen my order and is trying to get things sorted and he can't if i keep calling. Perhaps he was having a rough day, but how else does one get through to a company who doesn't get back to you despite their promises? Came on product review to check out the reviews on the company... and thought i should share my story. Will update this review if i ever receive the desk and if it is what i ordered.
Terrible Customer Service
We ordered a new bed, to receive it a month later, i wasnt too worried as it was over the Christmas period. When we then finally received the bed, there was a fault and it did not fit together correctly. After a month of contacting them to resolve this issue it is still not resolved. Not happy with the service atall.
Don’t buy here...... you won’t see the furniture
This is the worst company I have ever dealt with. Don’t give them your money you won’t see the product. I can’t stress how dodgy they are. I never saw any furniture and the correspondence was terrible. Incompetence at all levels.
The sold me something they no longer stocked then tried to get me to accept something else.
Which I reluctantly agreed to
Then they forgot to ship the new item
Then when I ask for a refund, they said the manager would have to call me first..............
Do not spent a cent here!!
High prices, low quality furniture.. they are not helpful when it comes to warranty and is non existent.. furniture never arriving on time and damaged!! Run run run!!
I have been waiting the outcome of an investigation with the office of fair trading, preventing me from warning other consumers about the perils you face if you dare consider purchasing anything from this business.
I ordered and paid in full for several thousands of dollars worth of furniture in October 2018, needing delivery by Christmas to accommodate guests arriving. Several weeks went by with no contact, so I attempted to call to find out the progress of my order. It took over 10 attempts to speak to a person who dismissed my concerns and ...
Furniture arrived damaged and not coming together well after assembling
Seller informed about my issue and dissatisfaction. I have provided pictures of the damage as requested and asked for 10% refund due to the damage, which would have been much better for the seller than the hassle of disassembling and sending it back. I was advised that someone would get back to me. After a month of waiting I have sent another email inquiring about my case and was told that they are waiting for the supplier response and will contact me after that. That was 2 months ago, still no response.
Australian Worst Furniture Store on line
Not Australian's best store but the worst store on line. Not sure how they got all those 5 star rating from to post on their website. We ordered king size bed and PAID IN FULL AMOUNT (AS DEMAND) in Sep 18 and still waiting. During the time we followed it up a number of time and were constantly told it was on the way. The promise was the delivery before Xmas. But it never happened. When we followed it up again on Dec 27th, we were told by one staff that they were somewhere in Sydney and then on Dec 28th Craig (claimed to be the store manage...r) called that they couldn't deliver it, blaming their overseas supplier. What a lie. Not just because of the conflicting message from them, but they could have told us a lot earlier if there were genuine problems with overseas supplier. And yet Craig denied all responsibilities. Note they demanded full payment of ~$1,000 from us 3 months ago so that they could have cash flow to make money somewhere else, while we had to wait for over 3 month and all for nothing. To us this conduct was misleading and deceptive. Craig also said he would refund us the money but until today Jan 2nd 2019, nothing happened. We have been fooled by them all the way. We are going to take them to the Consumer Affair.
Terrible service, still haven’t received product or refund
I’ve ordered a large display cabinet on 18th September, expected delivery was 2-3 weeks. 3 weeks later I email them but unfortunately didn’t receive any reply. Few days afterwards I called and they started making ridiculous excuses (supplier hasn’t provided them the product yet blah blah) and said they’ll get back to me - no one did! So I called back again to follow up, again excuses. After back and forth calls, this lady told me they’ll receive the product following week Tuesday so I can expect it in 2 weeks. Fine, so I did; 2 weeks later - no...news still. I called back and they’re telling me the same story as they did 2 weeks ago! I’m still waiting for the display cabinet to come almost 2 months later. Pathetic company, considering to take legal actions if they don’t provide a refund ASAP.
Poor Service and Lack of Communication
After speaking to the manager, Craig, I purchased a Console Hall table online on 13th Sept. Craig promised me that 3 were on order and due to arrive in a container within a couple of week. One of the 3 would be allocated to me. On 28th Sept I was told it would be another 2 weeks. On 17 Oct I emailed asking when I could expect delivery. I did not receive a reply. On 22nd Oct I telephoned. I was told that the 3 on order were dispatched to other clients. I asked for full refund. On 24th Oct I received an SMS from Nadine suggesting I choose a diffe...rent model and I was emailed a summary for an Item I did not want. I replied via email and telephone saying that I wanted a full refund. On 29th Oct I emailed Craig asking for a full refund. My email was received and read as I requested send and read receipts. I again tried telephoning Craig but have been unable to contact him. I have not received my refund. Following a telephone call with Craig on 30th Oct a refund is in progress.
Avoid this company - zero customer service and zero support. Plenty of other online furniture compa
I paid for my furniture four weeks ago and I still haven`t received all my items. The first delivery was a fiasco. I was given a delivery time but did not receive a confirmation text the night before as promised. The furniture finally turned up at 1:30pm when I was told it was locked in for a 7am delivery. This company has no staff available for Customer Support on Saturdays so I had no idea if my furniture was actually coming. A total joke! I had paid the extra money for a two man delivery but it was just one guy on his own who turned up.... I had to chase this company to find out about my furniture 16 days after placing my order ...they provided no follow-up at all. It seemed like they were very disorganised ...one department not knowing what the others were doing. This company only makes deliveries two days each week which makes it a very slow process when you factor in their 10 - 20 day delivery window. Never again!
Poor service. Delivery delayed by 3 months! Charge Ridiculous Fees
I hesitated for months but decided to write a review of this store. In April, I ordered a set of living and dining furnitures from this store, delivery was to be in June per their website, however the delivery was delayed for far too long!! - a few pieces were delayed by 2 months, delivered in Aug - of which two were faulty; the rest they told me will be delivered in September - that's 3 months delay, yet, I asked many times, till this day they still wouldn't tell me exactly when my furniture will be delivered.
Even worse, I called many tim...es to enquire about my furniture delivery, no one answered my calls; left 5 messages, no one ever call back. It was when I emailed and said I would write a review about their business, someone finally called me back. One piece of the furniture was delayed by 2 months, when I said I wanted to cancel the order of this item, they told me to ship it back to their warehouse, and that a 50% fee will be charged!!! Yet on their website, there is such fees stated anywhere!!! No refund policy stated anywhere either. I realised they only stock limited furnitures, all my furnitures were shipped from overseas after we order them, which is why taking so long, yet they falsely state the delivery date was to be earlier on their website. Beware! p.s. Aug 25 update: I can't believe it. Yesterday a week after my email enquiry about my furniture delivery, the rep at the store replied saying my orders will arrive by end of Sep - that means the delivery will be October!? I ordered their products in Apr 2018. What a joke!!! I am so disappointed and frustrated with such poor service!!
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Questions & Answers
We were promised furniture by Christmas only to have 2 chairs instead of 6 delivered. Then we were promised by the end of Jan and then March!! Still no furniture and have paid in full. We can’t get a hold of anyone. Will also going to the office of Fair trading!!!
Great range, good quality. For an earlier order, I was assisted by a very helpful employee who has now left the business. On a second order dated 14/02/19, and fully paid, promised within 3 weeks, I have had great difficulty, have phoned repeatedly over weeks 4, 5, 6 (best Ph. 1300298461), finally had a delivery last Saturday but taken to wrong address. Was redelivered Sunday. Unfortunately, the item was not the one I ordered so returned. Apparently that item no longer available. Now promised substitute item, with which I am quite happy, by middle of coming week. Seems there are problems with their supplier as well as incompetence in their warehouse. Recommendation - JUST KEEP PHONING (politely, insistently) and hopefully, positive action will result.
How long for delivery
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