Went in to the Castle Hill store to purchase a quilt cover and at the checkout, the sales woman said she needed my name and email. I said no, I was not prepared to give it so she advised that the sale would not go through unless a name and email was given, however she offered to put a false name and email. I then took my wallet out to pay her in cash and she then informed me they only accept card payments. Paying with cards is fine but not for simply obtaining personal details, which is what this company’s agenda appeared to be.

2nd purchase placed 7 weeks ago still no items not answering phone or emails first purchase was refunded for the same reason STAY AWAY unless you're happy to go through the hassle of trying to talk to someone and jump through hoops to get it resolved

My house at Wetherill park has the worse staff out!!!
Can’t even walk in before they all jump on you!! You can’t look around because they are always in your face!!! Especially the manager ! So pushy for sales!!!!

I have waited more than 22 days for my items to be sent and its still not processed despite taking my money and promising it would be sent last week - i will never deal with this company again

On their online store they Had diffusers and candles heavily discounted so I ordered 5 diffusers, later that they cancelled my order because they were sold too cheap. Very disappointed with this service.

I brought the Vanessa quilt cover from wagga I paid over $200for the cover and it said it was exclusive to house I just purchased the exact same cover from spotlight for $60 i

Ordered online and it took two weeks to be delivered communication was very poor and only after ringing the company, when the customer service representative checked and said it was still waiting to be picked after 10 days did she action it to be sent on the following Monday. I got online shopping faster from china than I did from Sydney and I’m in the same state.

They will state your parcel has been sent and it will arrive with it 5 business days. But when you contact the tracking company they will advise you they havent even collected it for delivery. My parcel was not sent until after the day I supposed to receive it. I will be waiting a month in total for a package that should have taken less than a week.

Ordered (and paid for of course) Vanessa quilt cover set. Heard nothing for 3 weeks apart from an automated email to tell me my order had been processed. After a few tries I eventually made phone contact and was told my order was on its way. Then I got a call back to say my order wasnt on its way at all because they had run out of stock. Was offered a $20 voucher which I never received. I suppose I was lucky to get a refund. I know im crazy but I really want that quilt cover and I saw it advertised again so Ive ordered it. Will let you know how I get on. Not expecting to receive it but willing to give them another go.

I ordered a bedhead and organised delivery. On the date agreed no bed. After seven calls and avoidant staff it finally arrived .The delivery man was annoyed when I denied his rude request to help him carry it. NEVER AGAIN

The delivery was very slow. They did send email to apologise but they never gave an ETA.
Upon arrival I could tell the pattern wasn’t the beautiful lush reds and pinks pictured, more a washed out paler orangey version.
Very disappointed.
The positive was the linen was very soft. Hi

Ordered on 9 Sept..didnt recieve my order.. couldnt contact them and then they cancelled my order because of no stock 3weeks later while still having sales on.Shouldnt have sales if you can't meet orders you already have. Total waste of my time. I will never order from this company again

I was apprehensive to order online from ‘My House’ after I read some bad reviews but the product I needed was on sale on their website so I took a chance to see what would happen. Nothing happened other than fast and free shipping for members I just signed up for free online before I made my purchase. There was also great email and text communication on where my order was right up until I received my package in perfect condition and I’m a very happy little customer. I thought if I have a good experience I’ll write my own review so here we go!

I have just purchased 2 x quilt covers, 2 x flanelette sheet sets and some cotton sheets. This morning I thought I would wash the quilt covers and flanelette sheets. Both products are very poor quality. Very thin. I don’t expect them to last for years. Just glad I got them at sale prices which still cost me around $400. Do not waste your money which I feel I have.