Saw a quilt cover on front table reduced to $69 from $249 at 2:30pm. Signs all over the store displaying “SALE ENDS SUNDAY”. Returned at 4:50pm same day to purchase only to be told said quilt cover was no longer on sale. Had been put back on shelves at increased price. Sales person unfriendly, unhelpful and uncaring. Walked out and won’t return to My House.
Run away from my house never again will I buy anything from them horrible customer service - is none
I have brought items from My House in store then made the fatal mistake of purchasing online dont do it run away from MY HOUSE- Took 3 weeks just to get it ready for dispatched after I chased them about it, then 2 weeks later called them to ask where is my item. Wont bore you with the entire story it has been 6 weeks still no item, They are the worst company I have ever dealt with i will never ever buy from my house again not even in store - So many other companies sell nicer products at a better price. MY HOUSE are the worst - I have now had to take the issue up with another company to have this resolve as they are useless and dont care once they have your money - Good luck trying to get a refund or return from them
Terrible and downright rude attitudes at Erina Fair
Shopped at Erina Fair today 7 January's 2021. We were the only customers in My House. My sister purchased 2 items on markdown stock. The sales attendant incorrectly overcharged for the items. When we informed the sales attendants of their error, there was no apology, just a nasty nasty attitude from the older sales attendant. Then they removed the sales tags in front of us. Only a credit was offered for their mistake. I kindly offered to show them the Department of Fair Trading regulations on refunds. Still no apology or sign of customer servic...e or recognition of their error. Finally a refund was given but obviously their accounting knowledge is not the best as they still under funded the refund and my sister is still out of pocket. Both sales attendants really need training in basic customer service, manners and accountancy competency. Also I was going to purchase a $400 quilt - never shopping at that shop ever again. Just like Julia said "big big mistake".
Rude Staff - Narellan Town Centre
Went to buy a Christmas tree with inbuilt lights and requested for the tree light to be turned on so that we could look and choose which one to pick. (The trees are the one which you can pick in one hand)
Claudia was the staff person and she was absolutely rude. She showed us the wrong tree even when we flagged it with her and told us to look at the tree online to see what it looked like. The switch was right there and all she had was to connect it.
There was no customers and she was not busy. We could understand otherwise. Her manager was e...qually rude and told us to speak to customer service when we told her we did not receive assistance on her asking if we did receive assistance. We left the other products we were going to buy and spent our money at the store across.
Too many personal details wanted for simple instore purchases.
Went in to the Castle Hill store to purchase a quilt cover and at the checkout, the sales woman said she needed my name and email. I said no, I was not prepared to give it so she advised that the sale would not go through unless a name and email was given, however she offered to put a false name and email. I then took my wallet out to pay her in cash and she then informed me they only accept card payments. Paying with cards is fine but not for simply obtaining personal details, which is what this company’s agenda appeared to be.
Horrible Stay Away
2nd purchase placed 7 weeks ago still no items not answering phone or emails first purchase was refunded for the same reason STAY AWAY unless you're happy to go through the hassle of trying to talk to someone and jump through hoops to get it resolved
Too pushy for sales!!! Horrible!!!
My house at Wetherill park has the worse staff out!!!
Can’t even walk in before they all jump on you!! You can’t look around because they are always in your face!!! Especially the manager ! So pushy for sales!!!!
Quality customer service is equally as important as the product !!!
I have been a member of ‘my house’ for many years. The staff have always been obliging and i have always left feeling satisfied with my purchase. NOT THIS TIME! It is clearly obvious that there has been a change in staff. Today my mother in law was so excited about purchasing a quilt cover that she had saved for. The current promotion buy one get one free allowed her to choose another item. After feeling hurried she purchased 2 pillow cases that ended up costing her an additional $60 on top of her quilt cover. We left the parcel with the staff...member so my mother in law didn’t have to carry it. She found 2 pillowcases for $10. When we returned we asked the girl if we could receive a refund. The fact that they initially said NO despite the terms and conditions saying a refund was possible and up to their discretion made me extremely cranky. My advice to the staff member who served us: You just lost 2 customers who have frequently purchased from this shop. Was the hassle of refunding $60 really worth it? I had intentions of buying the $1,000 doona but guess what, now I will be purchasing it elsewhere. Words of wisdom - the customer is always right!!!!
No Refund/store credit
I was not advised that there was no refund or store credit available at this time.
If I had been advised I would not of purchased the product.
No refund policy shown anywhere in the store.
No good writing it on the docket when the docket is placed in the bag and you don’t see it until you get home.
I ordered the first week in April, they sent a email on the 16 April saying because they had so many sales ,delivery would take longer. Not hearing from them again at the end of April, I contacted them by email , only to get a email saying my order was cancelled, then another email saying they couldn't find my items anywhere. I sent them a email telling them how very disappointed I was and thought it was a cop out. I live in Melbourne so online is the only way I was able to get my items .
Very bad online service, we were ...
worse online service ever
I have waited more than 22 days for my items to be sent and its still not processed despite taking my money and promising it would be sent last week - i will never deal with this company again
False refund policies
My house is in liquidation does not tell you no refund policy no refund or store no regund policy sign in store and funny website says refund and immediate store credit good luck
DO NOT BUY FROM HERE
Cancelled my order for no reason and won’t respond to emails! Stay clear and look elsewhere n o t h a p p y A t A l l a
On their online store they Had diffusers and candles heavily discounted so I ordered 5 diffusers, later that they cancelled my order because they were sold too cheap. Very disappointed with this service.
Ordered online and it took two weeks to be delivered communication was very poor and only after ringing the company, when the customer service representative checked and said it was still waiting to be picked after 10 days did she action it to be sent on the following Monday. I got online shopping faster from china than I did from Sydney and I’m in the same state.
Questions & Answers
I have a house full of vintage ( billabong crafted furniture) suitable for rural , country decor .
Need to sell because of new location.
Does this suit ur criteria?
Who did unaware customers report House to and did you end up getting a refund?
I brought a quilt cover called Vanessa at house and was told it was exclusive to house paid big money for it couple weeks later same quilt cover at spotlight called Bella paid $70 4 times less then house thanks debbie
Get an answer from our members and MyHouse representatives
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