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My Layby

My Layby Questions & Answers

3.0 from 86 reviews

4 questions from our users

Tay N.

Tay N.asked

How long do refunds take to show in your account?

3 answers
James
James

I waited up to ten days just to get a small refund. I called MyLayby to follow up and basically they could not be bothered. I will never shop with them again.

Tay N.
Tay N.

Have been waiting since the 26/09. They claim it should be in today or tomorrow but with the way they have been responding over the phone I find that hard to believe. Sound useless like they hate their job!

Naadia G.
Naadia G.

Have cancelled 2 of 3 items on one order Monday and have just received my refund today. Now Im just waiting for them to refund my big one so I can buy product outright at shops for the earlier model


Konandaimee R

Konandaimee Rasked

Why can I not open the website? Is anybody else having this trouble?

1 answer
Naadia G.
Naadia G.

I can open the website?


Kell

Kellasked

I'm looking to get gift cards from my layby as they have more selections than chrisco. Can any recommend them please?

2 answers
Rhoni
Rhoni

I wouldnt buy a thing from mylayby or chrisco anymore. Try Hamper King or Afterpay instead.

Pattsburger
Pattsburger

I have just paid of a gift voucher jumped online to order another one and theyve added extra money on top dramatically.$60 ontop of a $500 one.which is rediculous. i will be looking at the hamper places again


Midgy

Midgyasked

If you layby something, when do you get the item? Once its fully paid off?

1 answer
anna furfaro
anna furfaro

Hi Midge I have been a customer of mylay for many years now and have over 40 lay-bys to account for. The delivery times are always as they predict when you are entering you weekly payment schedule before confirming on the last page. If you require an item before the said date simply add a dollar or two to your weekly payment prior to confirming . Airline vouchers always take a few weeks or if you decide to pay off an item earlier it may be a longer delivery schedule. I have had to enquire about the whereabouts of vouchers before but this has only been through the busy christmas period where every retailer is busy. I have then had the vouchers within 3 days of enquiring. the customer service line is excellent if you need to delete a weekly payment or decide you do not require the item and want the money transferred to another product. I am unsure however what happens if you want to cancel and get money back as i have always had a few lay-bys going .
Basically if you want a product by a certain date give yourself 3 weeks for delivery as a good back up. Anna


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