Sudden changes to direct debits
I too had a similar situation as others with this company. I was a loyal long time customer with over 70 laybuys in the last 4 years, excellent customer service, delivery and pricing competitive. BUT never again will I use mylayby as the last 6 months they have decided to introduce new unethical means of changing direct debits amounts for no reason. Only after numerous emails and outlaying to them their errors did I get what I laybyed and for the agreed price when they accepted my initial purchase. Yes they were wrong and would have caused an...overdraught on my bank account direct debit went from 36.98 to a final payment in the next week of over 400.00 if you do have a layby with them take screen shots of your balance, keep emails of there acceptance of layby and price. Pretty upsetting this once customer friendly, competitive company that has given me so much by paying with no after commitment has turned into what it is today. Don't layby a thing with them.
Poor customer service, not as good as it was a few years ago
I have been a mylayby customer for years and could talk to the manager on any concerns about my order. Now I get put to a call centre and cant find out anything on why my order is being late on being dispatched. I used to get my orders dispatched after three days, now I'm left wondering as my order is due here on 28th of this month however it hasn't left the warehouse even yet. Also I don't like how you have to put $ 10 minimum when its advertised you can put a lot less minimum .. A few years ago you could layby a product at $3.50 a week. Als...o heavy products didn't have any service charge when I first joined. July 5th 2018 Update: Did get a refund straight away when asking what had happened to my order This was my first muck up of my order in over 5 years, after speaking to the person in charge of the deliveries, I got an explanation as to why my order didn't come. I got refunded straight away . .
- Verified customer
They've gone downhill. Sneaky and unreliable.
I've been a dedicated MyLayby customer for around 5 years, and have thrown them hundreds of dollars in orders over the years.
They have been fantastic, until the last 6 months.
Suddenly, they started charging a postage fee for large items, when they never did before. Ok, I can't handle that I guess.
Then, I would almost be finished paying off an order, and then log in to see I suddenly owe $50 more than I did the day before. I contacted them and they said I hadn't paid the order off within a sale timeframe so it went up in price. Um ok, th...
TERRIBLE! Broken product and disgusting customer service
Ordered two salt and pepper dinner sets $200 in total. Both sets had numerous broken items on arrival. Dramas and rude service. Very distressing to open packaging and customer service rude and terminating calls. Made to feel as it was my fault. Just awful. Have spent several thousand dollars over past couple of years for this treatment by them.
Paid off a coffee machine only to find they didn’t have it. They offered me a much cheaper item. I found a listed one for comparable price. Several emails were sent by me and went unanswered. I requested a full refund and went and bought my coffee machine elsewhere. At some point they had run out of stock but didn’t bother contacting customers about it. I won’t use them again.
Terrible service, will never use this website again!
Ordered and paid in full for an item required for a special occasion. Even allowing for a 3 week delay and then a 2 week delivery period, the item was still now delivered on time. I had to contact them to follow up as they were completely unaware item had not been delivered.
- Verified customer
Never an issue
EDIT JAN 2019 5 stars to 4: Noooo Mylayby why did you sell to Laybyland. Wont be using as much now
I used to use mylayby for almost literally everything. Tv, motorcycle, fridge/freezer you name it. Now since they sold to Laybyland I have to go back to using Chrisco :( much dearer than Mylayby used to be.
I went to buy a item from mylayby - However due to Bad coustmer service, I went to cancel my order & get a refund. I had around $165.95 paid & had Proof the funds was paid, sent them a screen shot & they said, it was for a seperate order when it wasn’t - Mylayby taken just over $80 from me & now saying, it going to cost me another $10 to get my funds back. - Watch our, this company is a total SCAM
3 years and still going
Ive been with them 3yrs now ordered every year.. they have great response time i always just email. Always allow two weeks after last date for delivery because its the postage will mess you up not them. Sure customer service on phone sucks lol so i always just email them instead lol. They are flexible to change as i always changed my mind alot lol. If you’re not sure just layby credit layby till your ready. Price is a mark up from normal market lol but hey its layby not a bad thing. Id recommend these guys obviously with 3 years straight running. Easy payments and i always got my stuff in time.
Terrible customer service
Put some things on layby for Christmas, only received 2 of the 3 items I paid off. Called them about 4 times in one week to see where my order was, all they told me was that they would follow it up. Called this morning because I need that present by Monday (Christmas Day) and they aren't in office till the 27th!!!
Paid off a dune buggy for my girls Christmas present. Fully paid by November and advised delivery would be in early December.
My husband has made daily calls to these guys to find out when it would be delivered, and has been told that HE needed to call the transport company...
Have been told now that we will not be receiving the item before Christmas & they do not have the ability to call and explain, apologise or offer a refund.
Really stuffed up Christmas for my girls.
when placing an item on layby it should be kept aside, not when you have paid it off
i had a christmas sculpture on layby for 3 months, had paid it off and had to chase it up, they told me at the office that they do not hold the items till paid off , what sort of layby is that , this is the second time this has happened
Won't deliver purchased product and won't respond
Purchased $1000 Harvey Norman Voucher. Once paid off, asked when I will receive voucher. They would not respond. Over a week later received a small powerbank?!. Asked them to send me my purchased product and once again they will not respond. It's been over 2 weeks, they will not respond and they will not send me the $1000 voucher I bought. Not many options remaining due to their actions, can only really consider fair trading. Maybe they have run out of money and spent their customers Layby payments without buying the product.
Never purchase again
Brought a cubby laybyed in feb paid off in october only then was i notified the discontinued they then offered me another cubby that wasnt even close to being the same i asked for a refund they refused then i got vouches they got lost didnt recieve them till 17 days later and then has to wait 24hours for activation they also charged me $50 for the vouchers.
Would highly recommend
Have been dealing with this group for just on 5 yrs and for me I love it, can't fault customer service, alway been polite and most helpful. Have changed my orders on numerous occasions with no props and rushed orders out for me before christmas. Love the convenience of 52wks to pay. Read the terms and conditions as sometimes items for reasons out of their control can't be supplied but it does state this. Love this group
Questions & Answers
How long do refunds take to show in your account?
I waited up to ten days just to get a small refund. I called MyLayby to follow up and basically they could not be bothered. I will never shop with them again.
Have been waiting since the 26/09. They claim it should be in today or tomorrow but with the way they have been responding over the phone I find that hard to believe. Sound useless like they hate their job!
Why can I not open the website? Is anybody else having this trouble?
I'm looking to get gift cards from my layby as they have more selections than chrisco. Can any recommend them please?
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