Please Note: My Mobile was previously trading under the name 'Unique Mobiles'.
- Online store
Good price and on time delivery
Ordered a S21 ultra mobile. By mistake I ordered the snapdragon version which does not have the Australia supported 5G bands enabled. So requested a change in the model. Customer support were very helpful and they changed the order with me paying the minimum price difference between the two models. Price was the cheapest I could find. The phone arrived in 8 days after the new order was placed. Overall a very nice experience. Phone is brand new as advertised and hopefully there will not be any issues with the phone. Will update in a few months.
Well informed of order status. Delivery was timely.
I was nervous because of mixed reviews, however, my experience exceded expectations. I was happy I could use paypal as a payment method giving some additional comfort. I was informed regularly by email as to the status of the order. The order, whilst originating overseas, arrived in short time. The price was very competitive, even when comparing with similar "gray" products.
- Online store
Terrible Comms and customer service and they have no idea about their stock levels
Purchase was made on the 28 March 2021
The phone I ordered was out of stock, and at no point did they contact me when things went wrong with the order. They blamed the Easter break initially, then they finally realised there was no phone.
They couldn't sort out a new phone or another one that I wanted, so I asked for a refund, but 2 days later still nothing from PayPal.
Every time I call it's the same person that answers, but only the manager has any authority to do anything, he leaves "notes" for his manager, but nothing ever happens. I was ...told that my refund had been actioned two days ago, but nothing is showing on PayPal (But another refund from a different vendor, processed yesterday showed up that day). I was told to contact the manager next week if the refund hadn't been processed - I'm thinking I'm being lied to, just to get me off the phone, and buy some more time. I would NOT recommend buying from this vendor online, only in-store (if you really have to), as it seems online orders are not dealt with the same priority as walk-ins, regardless of how many days you have to wait. UPDATE 19/04/21: I've been chasing up my refund, and I keep being told it has been done, but my order details on their site still shows as being at the Warehouse, and my PayPal account doesn't show any refund pending.
Terrible customer service AND warranty claim
My phone, a Redmi Note 9 pro, needed a warranty claim because of a hardware problem with the finger print sensor - which didn't work. Their warranty claim is almost non existent when you consider that they sit on your product for 3 weeks doing nothing on their desk after they have received it, and after inquiring about my phone they decide it's then they need to order parts for it. What a joke. When I ask for a new phone instead, their excuse is the technician tried to ring me twice. Yes I didn't answer but I rang back and told them to ...do a factory reset and since then heard nothing from them. Still waiting on my phone to come back to me, it will be 4 weeks without it this coming week. If I don't get it before the 30 days as promised on their website I will insist on a new phone or else turn to consumer affairs. Here's hoping I get my phone back next week in a fully working but pristine physical condition which I had sent it in!
Great assistance with delivery.
I purchased a mobile during Chinese New Year . The delivery was delayed because of the holidays. I rang the department responsible for posting and explained I was on a tight timeframe. The assistant understood my predicament and express posted the mobile which I received the next day. The service was exceptional and I am very satisfied with MyMobile Group.
note 20 ultra
wanted to try a snapdragon version, was very hesitant as it a lot of moolah but glad I did i got a mad phone at a mad price in a week flat, been using like 5 days now and no issues, will come back if any issues arise
Very bad customer service
No communication. Purchased camera lenses for a terrific price. The lenses were not available and mymobile never told me. Last I heard my lenses were being shipped, no they weren't. Some communication would have saved a lot of headache. I found out through my bank.
- Online store
Great customer service
Ordered a samsung A9 on the 17th July. Item arrived from Hong Kong on the 24th july. I have just ordered another A9 for a friend. Great customer service, they priced matched a similar Australian website. Cheers.
- Online store
Item received as described
I bought Samsung Galaxy S5 Hi-Performance Battery from their online store.
It's easy to browse the online store.
Item received as described online and happy with the product.
My phone's charge back to normal.
The reviewer stated that an incentive was offered for this review
Sigma 150 600 mm lens
I have just received my Sigma 150 600 mm lens from My Mobile group. It came from Hong Kong in less than a week in excellent condition, well packed and protected. I have never ever received goods so fast from HK before. The price was excellent and included GST so no problems there. Thank you for such an excellent service experience My Mobile. They will give me $10 off my next purchase but honestly that is not why I am writing this review, I may never need to buy from them again, but they deserve recognition. Well done.
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