Please Note: My Mobile was previously trading under the name 'Unique Mobiles'.
- Online store
Terrible Comms and customer service and they have no idea about their stock levels
Purchase was made on the 28 March 2021
The phone I ordered was out of stock, and at no point did they contact me when things went wrong with the order. They blamed the Easter break initially, then they finally realised there was no phone.
They couldn't sort out a new phone or another one that I wanted, so I asked for a refund, but 2 days later still nothing from PayPal.
Every time I call it's the same person that answers, but only the manager has any authority to do anything, he leaves "notes" for his manager, but nothing ever happens. I was ...told that my refund had been actioned two days ago, but nothing is showing on PayPal (But another refund from a different vendor, processed yesterday showed up that day). I was told to contact the manager next week if the refund hadn't been processed - I'm thinking I'm being lied to, just to get me off the phone, and buy some more time. I would NOT recommend buying from this vendor online, only in-store (if you really have to), as it seems online orders are not dealt with the same priority as walk-ins, regardless of how many days you have to wait. UPDATE 19/04/21: I've been chasing up my refund, and I keep being told it has been done, but my order details on their site still shows as being at the Warehouse, and my PayPal account doesn't show any refund pending.
Terrible customer service AND warranty claim
My phone, a Redmi Note 9 pro, needed a warranty claim because of a hardware problem with the finger print sensor - which didn't work. Their warranty claim is almost non existent when you consider that they sit on your product for 3 weeks doing nothing on their desk after they have received it, and after inquiring about my phone they decide it's then they need to order parts for it. What a joke. When I ask for a new phone instead, their excuse is the technician tried to ring me twice. Yes I didn't answer but I rang back and told them to ...do a factory reset and since then heard nothing from them. Still waiting on my phone to come back to me, it will be 4 weeks without it this coming week. If I don't get it before the 30 days as promised on their website I will insist on a new phone or else turn to consumer affairs. Here's hoping I get my phone back next week in a fully working but pristine physical condition which I had sent it in!
Very bad customer service
No communication. Purchased camera lenses for a terrific price. The lenses were not available and mymobile never told me. Last I heard my lenses were being shipped, no they weren't. Some communication would have saved a lot of headache. I found out through my bank.
- My Mobile
Most dishonest shop and cheat people of their money!!!
Dissatisfied! It's a shop that cheat others money! Don't patronise unless you wanted to be cheated! Not only did you tarnish your shop image... You completely destroyed the Australian reputation!
Be careful of what you are receiving!
I purchased an iph gold online, it said in stock however after i processed the order it said that it was on backorder. I waited a month & then they said that the space grey was available so i asked them to send that. I just received the item & it was sealed but when i put my sim inside there was already a Telstra sim inside. I emailed them & they said they only sell brand new iphones but no explanation of how i ended up with a used phone even though it was sealed, made to look brand new. I feel as it might have been a refurbished item which is ...what i dont want. *Update- They refuse to give me a credit of $25 for my purchase of the screen protector for this phone that i had to return back with it still on it. They told me that they provided me with a free screen protector which was never in my order. So first they lie about the phone being brand new but then they say its not their fault because someone else supplies it to them. Then they lie about providing me with a free screen protector. Dont trust them! Im going directly to Apple now, I recommend you do the same!
- My Mobile
False product specification claim
This device was sold with the specifications that Dual Sim will be operational on 4G/3G basis. After Optus switching off 2G this month, I find that both SIMs on the network auto activate to 4G/2G making my phone dis functional on one SIM. My Purchase decision was influenced by the specifications that said 4G/3G compatibility. I am unable to prove this as the specifications have now been modified. The description on the product has now been changed to "Samsung Galaxy A5 (2017) A520F Dual Sim (2G)* 4G 32GB Black" WARNING - Please take a screen capture before you purchase from Unique Mobiles. I also had delays with the Hong Kong shipment where the box seal was opened. "Just found that there is no contact address on their website".
- My Mobile
Dodgy Very rude and poor customer service, Oppo F1s Grey - Wrong Specifications
I bought a mobile “Oppo F1s Grey” as per the specification.
Operating system not loaded with “Android 6.0 (Marshmallow)”.
Network Lock - Unlocked (*2) nowhere mentioned what is *2?
Actually it’s unlocked with OPTUS, in the website they didn't mentioned.
After gifted to my friend I noticed this all issues. I feel very bad and I cheated by “uniquemobiles” showing wrong specifications and hiding information to the customers. ...After my complaint they changed to write specifications - https://www.uniquemobiles.com.au/oppo-f1s-grey They either don't answer your questions nor provide any good customer service, and if they did replied to you, they either are very rude and not being helpful at all (still didn't answer customer enquires at all) but keep denying the facts that you are trying to reach them. Anyway do not buy anything from this liars at all otherwise you'll ended up wasting all your hard earned money and facing many rude and slow customer services. I spoke customer service lead/manager he is very very rude - "Phone is working wright what's your problem, don't call regarding this issue". I have all the site screenshot of before complaint.
Samsung Galaxy S5
purchased above grey import & within warranty period battery started to swell & eventually became unuseable. sought replacement under warranty to be told battery warranty 6 months. pointed out to vendor that their claim of a 6 month battery warranty was not to be found anywhere on website. vendor agreed & sent a replacement battery (genuine samsung?), which did exactly the same thing. don't know if it's a samsung problem or fake samsung batteries but vendor marked down because of this & also trying to initially get out of warranty obligations. kogan only from now on.
Dodgy as, almost seems like a scam, don't order anything through this company
Placed a very expensive order, heard nothing for over a month while they held my money, which after nearly 2 months was returned. Scam to get your cash, they are earning interest while your being charged on your own credit card, stay away from this company, deserves a zero.
Very rude and poor customer service, would definitely rated zero if possible.
They either don't answer your questions nor provide any good customer service, and if they did replied to you, they either are very rude and not being helpful at all (still didn't answer customer enquires at all) but keep denying the facts that you are trying to reach them. Anyway do not buy anything from this liars at all otherwise you'll ended up wasting all your hard earned money and facing many rude and slow customer services. Warranty service is nothing but a complete joke.
Worst service EVER - DODGY!!!
Appalled by the service and customer service as well as price changing
the price came out in the newsletter and i went to buy it they than did not ship it for 3 weeks! At this stage i had sent 5 emails and left several messages on the phone with no replies from anybody today i got through to some one who just yelled at me and did not listen to anything i was saying.
Eventually they said the newsletter price was wrong so I change my order and still have yet to receive an item.
the service is poor, the products are junk
buyer beware!!! i would not rate this company at all
i wish there was a 0 star option!
Dodgy company, No warranty cover, rude and abusive employees
Take my advice, STAY AWAY from this company people. They just need your dollars, and want to say goodbye after that, no after sales service or warranty honoured!!
I purchased a Note 3 phone that suddenly stopped accepting charge after about an year's usage. So Unique Mobiles got me to send the phone in at my own expense, which I was happy with. The nightmare started when the phone was actually inspected by a Unique Mobiles tech.
This was the worst experience ever trying to deal with their technician. He was very loud, condescending, and acc...
** Be Careful ** - They Will Lie About Delivery Time
All overseas stocks takes months, they will lie on the phone and they will not stand by their statement.
Very bad Experience from unexperienced and rude staff members and business owners
I will never buy from them again
I reverse my earlier review
I reviewed Unique Mobiles earlier, but since I've received the Samsung Galaxy S5 I ordered from them, and discovered the only thing 'Australian' about it is Telstra's stamp on the back cover, I've changed my mind. I have now demanded a refund from them. The Samsung warranty is invalid as the phone itself is not able to work in Australia, Samsung have already confirmed that the phone is useless in this country.
I have demanded my money back from them, I hope they comply quickly because I am willing to take this further.
Fake accesory passed off as genuine at genuine (high) prices
Purchased a Note 3 battery from these guys for $25. I also bought the original charging kit with spare original battery for $50 from a Telstra shop on the same day so I had one charger and two spare batteries essentially.
When it arrived, the battery sticker and plastic plastic areas were misaligned and a quick check with the original battery confirmed my suspicions, it was indeed a fake passed off as the real thing.
I advised them of this, no apology or reply whatsoever however they did refund me and not ask for the battery back. The web...site still shows "Brand Samsung" to this day. Perhaps the authorities should be informed. A friend bought a phone off them and it was genuine though box had been opened and the unit unlocked by non-Telstra means though he's had no problems with it. He also found that if you have a promo code and then logged in to complete the order, the promo code discount conveniently (for them) gets removed. A word of warning, they appear to be "buying" reviews by offering $10 credit so many of these reviews may not reflect the true story: Details below:
Questions & Answers
Does anyone know if unique mobile phones has any old or mid school button mobile phones such as blackberry or nokia or a sony Xperia waterproof z3 compact like mine? 'as the speaker as been playing up lately
Check their website, probably the only way to find out if they have what your looking for. Also give them a call, they are in located Brisbane.
I already did just after I asked the question and found that they hardly got any cell phones and their prices of the sony Xperia waterproof z3 compact is expensive
All their phones seem to be new style smartphones / is it worth it to buy from unique mobiles as I had trouble with a different online shop by the name of techoni
Well sometimes its a matter of luck to be honest I bought 2 phones from them without any issues whatsoever and my most recent phone is from android enjoyed because of the price but the service is not cheap meaning First order was cancelled because goods was no longer in stock and second time phone was not an Australian stock with manual/charger for different country so it took me a while to start up the phone
Hi Ceedee, glad we were able to sort your order out in the end. Contact us via email or phone if we can help you with anything else
Never mind / I ended up fixing my sony Xperia / thanks for advice anyway - cheers
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