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My Mobile
4.0 from 380 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.5 (2)
  • Return Claim MadeYes (1) · No (2)
  • Shipping
    4.0 (1)
  • Warranty Claim MadeYes (1) · No (2)
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RPJ
RPJSouth East Queensland, QLD
  • 5 reviews
  • 3 likes

Terrible Comms and customer service and they have no idea about their stock levels

published
Incentivised Review No
Product PurchasedOnePlus Nord 256GB
Georgina_Varhelyi
Georgina_Varhelyi
  • 2 reviews
  • 4 likes

Terrible customer service AND warranty claim

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Gary966
Gary966Peel, WA
  • 18 reviews
  • 23 likes

Very bad customer service

published

No communication. Purchased camera lenses for a terrific price. The lenses were not available and mymobile never told me. Last I heard my lenses were being shipped, no they weren't. Some communication would have saved a lot of headache. I found out through my bank.

Product Quality
1/5
Incentivised Review No
Anirudha
AnirudhaMetropolitan Adelaide, SA

Item received as described

published

I bought Samsung Galaxy S5 Hi-Performance Battery from their online store.
It's easy to browse the online store.
Quick delivery.
Item received as described online and happy with the product.
My phone's charge back to normal.

Product Quality
4/5
Shipping
4/5
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The reviewer stated that an incentive was offered for this review

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Kelly
KellySingapore

Most dishonest shop and cheat people of their money!!!

published

Dissatisfied! It's a shop that cheat others money! Don't patronise unless you wanted to be cheated! Not only did you tarnish your shop image... You completely destroyed the Australian reputation!

Polite shop assistants but repairs not great

published
mbella91
mbella91
  • 4 reviews
  • 1 like

Be careful of what you are receiving!

published
My Mobile
My M.My Mobile

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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JimmyG84
JimmyG84AU
  • 4 reviews
  • 6 likes

Good prices; speedy delivery.

published

I ordered my wife a Note 8 last week and it arrived a few days later; quick delivery considering I live in regional QLD. I was a bit sceptical ordering such an expensive device online but the prospect of saving $300 emboldened me. The only issue I had was when the My Mobile staff contacted me and said that the device I had originally ordered was no longer available (no reason was given). I simply agreed to a different model (a Telstra branded variant as opposed to the preferred unbranded one). No biggie, but I wish the website was a little more up to date. Based upon my experience I would buy from them again.

My Mobile
My M.My Mobile

Thank you Jim for your kind review!

Dee
DeeEastwood
  • 2 reviews
  • 2 likes

False product specification claim

published

This device was sold with the specifications that Dual Sim will be operational on 4G/3G basis. After Optus switching off 2G this month, I find that both SIMs on the network auto activate to 4G/2G making my phone dis functional on one SIM. My Purchase decision was influenced by the specifications that said 4G/3G compatibility. I am unable to prove this as the specifications have now been modified. The description on the product has now been changed to "Samsung Galaxy A5 (2017) A520F Dual Sim (2G)* 4G 32GB Black" WARNING - Please take a screen capture before you purchase from Unique Mobiles. I also had delays with the Hong Kong shipment where the box seal was opened. "Just found that there is no contact address on their website".

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zircosil
zircosilGeraldton, Western Australia
  • 43 reviews
  • 28 likes

Happy with the purchase

published

I recently purchased an import model of a Samsung phone, Unique Mobiles had the lowest cost when shipping was factored into the purchase price. Despite a minor delay in finalising the payment which the staff at Unique mobiles were very helpful with, the phone arrived on time as predicted by UM.
The phone was brand new, well packaged, and I got a free adapter plug for the charger which was a nice surprise. I have had my phone now for a week and there are no issues, so I can't comment on the warranty process.

I would be happy to purchase again from UM.

Jay
Jaysydney

Dodgy Very rude and poor customer service, Oppo F1s Grey - Wrong Specifications

published

Cool mobile, fast delivery

published

Purchased a Samsung Galaxy 7 Edge. Took 4 days to process the payment but after being processed I had the mobile in my door the next day. It takes this time because they use eCheques.

Only thing they sent me the charger with the European version with an Australian adaptor which is not a big drama but I would have preferred having directly the Aussie charger instead of using the adaptor.

At this stage mobile works great.

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cruisy
cruisyHunter Region, NSW
  • 9 reviews
  • 11 likes

buy phones separately to avoid rippoff tax

published

if you buy more than one phone and its over $1000.00 customs will stick it up you for gst-----i bought 2 phones and order was over $1000.00--- and they write this on the parcel so customs know how much it was---thanks for nothing---make sure you buy phones separately---wasnt very happy as they should advise you to do this on their web site---i thought it was $1000.00 per item--it isnt---better off buying of an ebay seller as they dont write amount on parcel---i wont buy off them again---cost me $280.00 to get thru customs

Spaceman Paul
Spaceman Paul
  • 2 reviews
  • 2 likes

Prompt and cheap. One caveat

published

Great price, insanely fast delivery. My one complaint is that the phone came with the default language set to Chinese (was shipped from Hong Kong). I was only able to find the option to change it English because my last phone was the same brand and the settings menus were laid out the same.

Sal
SalNSW, 2163
  • 21 reviews
  • 43 likes

Good

published

I bought this phone, came from Hong Kong , all was good except the USB Cable. firs they were reluctant,to replace it, but after 2 email they agreed and post me one. it is OK Now.

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Questions & Answers

Joe C.
Joe C.asked
My Mobile

is the SAMSUNG S9 a good phone from here?

No answers
brian
brianasked
My Mobile

Does anyone know if unique mobile phones has any old or mid school button mobile phones such as blackberry or nokia or a sony Xperia waterproof z3 compact like mine? 'as the speaker as been playing up lately

2 answers
Harry D
Harry D

Check their website, probably the only way to find out if they have what your looking for. Also give them a call, they are in located Brisbane.

brian
brian

I already did just after I asked the question and found that they hardly got any cell phones and their prices of the sony Xperia waterproof z3 compact is expensive

brian
brianasked
My Mobile

All their phones seem to be new style smartphones / is it worth it to buy from unique mobiles as I had trouble with a different online shop by the name of techoni

4 answers
ceedee
ceedee

Well sometimes its a matter of luck to be honest I bought 2 phones from them without any issues whatsoever and my most recent phone is from android enjoyed because of the price but the service is not cheap meaning First order was cancelled because goods was no longer in stock and second time phone was not an Australian stock with manual/charger for different country so it took me a while to start up the phone

My Mobile
Unique M.My Mobile

Hi Ceedee, glad we were able to sort your order out in the end. Contact us via email or phone if we can help you with anything else

brian
brian

Never mind / I ended up fixing my sony Xperia / thanks for advice anyway - cheers

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