Please Note: My Mobile was previously trading under the name 'Unique Mobiles'.
Terrible customer service AND warranty claim
My phone, a Redmi Note 9 pro, needed a warranty claim because of a hardware problem with the finger print sensor - which didn't work. Their warranty claim is almost non existent when you consider that they sit on your product for 3 weeks doing nothing on their desk after they have received it, and after inquiring about my phone they decide it's then they need to order parts for it. What a joke. When I ask for a new phone instead, their excuse is the technician tried to ring me twice. Yes I didn't answer but I rang back and told them to ...do a factory reset and since then heard nothing from them. Still waiting on my phone to come back to me, it will be 4 weeks without it this coming week. If I don't get it before the 30 days as promised on their website I will insist on a new phone or else turn to consumer affairs. Here's hoping I get my phone back next week in a fully working but pristine physical condition which I had sent it in!
Questions & Answers
Does anyone know if unique mobile phones has any old or mid school button mobile phones such as blackberry or nokia or a sony Xperia waterproof z3 compact like mine? 'as the speaker as been playing up lately
Check their website, probably the only way to find out if they have what your looking for. Also give them a call, they are in located Brisbane.
I already did just after I asked the question and found that they hardly got any cell phones and their prices of the sony Xperia waterproof z3 compact is expensive
All their phones seem to be new style smartphones / is it worth it to buy from unique mobiles as I had trouble with a different online shop by the name of techoni
Well sometimes its a matter of luck to be honest I bought 2 phones from them without any issues whatsoever and my most recent phone is from android enjoyed because of the price but the service is not cheap meaning First order was cancelled because goods was no longer in stock and second time phone was not an Australian stock with manual/charger for different country so it took me a while to start up the phone
Hi Ceedee, glad we were able to sort your order out in the end. Contact us via email or phone if we can help you with anything else
Never mind / I ended up fixing my sony Xperia / thanks for advice anyway - cheers
Get an answer from our members and My Mobile representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.