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My Mobile
4.0 from 380 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Customer Service
    4.0 (1)
  • Warranty Claim MadeYes (0) · No (1)
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Ems
EmsSouth East Queensland, QLD

Good Service, check pricing elsewhere

published

Brought a phone from there today. Great service but as my phone had died and I couldn't price match, I went there and got a phone as they seem cheap.
Would have saved $110 had I shopped anywhere else.
Other than that good shop.
But like all things do your research.

Product Quality
3/5
Customer Service
4/5

Polite shop assistants but repairs not great

published
cruisy
cruisyHunter Region, NSW
  • 9 reviews
  • 11 likes

buy phones separately to avoid rippoff tax

published

if you buy more than one phone and its over $1000.00 customs will stick it up you for gst-----i bought 2 phones and order was over $1000.00--- and they write this on the parcel so customs know how much it was---thanks for nothing---make sure you buy phones separately---wasnt very happy as they should advise you to do this on their web site---i thought it was $1000.00 per item--it isnt---better off buying of an ebay seller as they dont write amount on parcel---i wont buy off them again---cost me $280.00 to get thru customs

Good

published

Good just slow on delivery, the rest is ok. Still try to order another one more phone to see what is happen, then I will tell you guys good or not. The company name is changed to blue rabbit pty ltd once it is over sea stock, do not know why.
mobile
nothing

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kameleon872000
kameleon872000South Australia
  • 26 reviews
  • 8 likes

Bad first time customer experience

published

I ordered a replacement genuine battery. Next day update said item had been shipped. No tracking number or courier info provided. I waited a reasonable amount of time, nothing arrived. Left 2 messages with order no. , no replies. Eventually rang them, no apology, said they'd look into it, realised they couldn't because there wasn't a tracking number, and would send me another. Be interesting to find out what happens, might end up with 2 batteries !

kameleon872000
kameleon872000

Poor Customer Service

published
kageanrage
kageanrageSydney
  • 2 reviews
  • 1 like

good customer service, great prices

published

great prices on the phone I'm buying - unfortunately after ordering I received an email saying it's on back order but the staff have been very helpful and courteous.

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Next

The product was great

published

The best service ever. I would recommend this service to all my friends. Mobile mate r great. I love shoping on your website.

john pavich
john pavich

Unique r great place to shop on line.

Very reliable and timely service

published

I have bought o couple of mobile phones from this company. Very professional and reliable service. Never had anything go wrong with the mobiles I have purchased.

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Fast delivery

published

I have been purchasing all my phones from this store and never had any concern so far. they reply promptly and ship the item quickly. overall i m satisfied with unique mobiles. i am happy to continue shop from this store since i have got the trust now and feel confident.
Fast delviery
Dont have all models, cant replace with damaged phone

Meg
Meg
  • 2 reviews
  • 10 likes

Bought one item, one is all I need and now can't get off this endless surge of E-mail

published

Get me off your email list! It is driving me mental. Will not buy anything from you agaiGet me off your email list! It is driving me mental. Will not buy anything from you again because of this annoyance. There seems to be no button to unsubscribe.cause of this annoyance. There seems to be no button to unsubscribe.
quick delivery
The avalanche of unwanted email advertising is a price I didn't want to be faced with every time I attend to my correspondence.

My Mobile
My M.My Mobile

Dear Meg, Customers can un-subscribe at anytime to receiving our exclusive offers. A link will be at the bottom of every newsletter sent out.

Thankyou

greatmum2c
greatmum2cPerth, WA
  • 2 reviews
  • 1 like

Just ok

published

I have used this site to buy phones for my family and friends and have found them to be reliable, reasonable delivery time (expensive postage), easy to communicate with, good range of mobile phones. The website is easy to navigate. The only thing I don't like is they don't offer discount vouchers...

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Warranty claim delay

published

I put in a warranty claim to Unique Mobiles 12 days for my phone which is still under its 12 month Unique Mobiles warranty. Twelve days have passed and I have not heard from Unique Mobiles. I rang them yesterday and they confirmed they received my claim but they said they are busy and will get to my claim when they can. When they finally do contact me with a claim number, I then have to post them my phone and wait even longer. In the meantime, I do not have a working phone.

Casey
CaseySouth East Queensland, QLD
  • 2 reviews
  • 1 like

Terrible

published

I am severley disappointed and frustrated with the service that Unique Mobiles provides. For one, I paid for express shipping (under the impression that, as the Australian warehouse stocked my item, the order would arrive within two business days) only to have my order put on hold. After calling the company and speaking to an employee I could gain no further information other than the fact that my order was in Hong Kong. The employee said they would find out if they could do anything for me and contact me within a few hours, but have failed to do so. Never going with Unique Mobiles again.

Casey
Casey

Update: today I received an email telling me that they could no longer supply my order. I recommend that nobody ever goes with Unique Mobiles. It is honestly worth paying extra money for peace of mind.

My Mobile
My M.My Mobile

Spam and delays

published
My Mobile
My M.My Mobile
Phil
Phil
My Mobile
My M.My Mobile

Questions & Answers

Joe C.
Joe C.asked
My Mobile

is the SAMSUNG S9 a good phone from here?

No answers
brian
brianasked
My Mobile

Does anyone know if unique mobile phones has any old or mid school button mobile phones such as blackberry or nokia or a sony Xperia waterproof z3 compact like mine? 'as the speaker as been playing up lately

2 answers
Harry D
Harry D

Check their website, probably the only way to find out if they have what your looking for. Also give them a call, they are in located Brisbane.

brian
brian

I already did just after I asked the question and found that they hardly got any cell phones and their prices of the sony Xperia waterproof z3 compact is expensive

brian
brianasked
My Mobile

All their phones seem to be new style smartphones / is it worth it to buy from unique mobiles as I had trouble with a different online shop by the name of techoni

4 answers
ceedee
ceedee

Well sometimes its a matter of luck to be honest I bought 2 phones from them without any issues whatsoever and my most recent phone is from android enjoyed because of the price but the service is not cheap meaning First order was cancelled because goods was no longer in stock and second time phone was not an Australian stock with manual/charger for different country so it took me a while to start up the phone

My Mobile
Unique M.My Mobile

Hi Ceedee, glad we were able to sort your order out in the end. Contact us via email or phone if we can help you with anything else

brian
brian

Never mind / I ended up fixing my sony Xperia / thanks for advice anyway - cheers

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