Please Note: My Mobile was previously trading under the name 'Unique Mobiles'.
- Online store
Item received as described
I bought Samsung Galaxy S5 Hi-Performance Battery from their online store.
It's easy to browse the online store.
Item received as described online and happy with the product.
My phone's charge back to normal.
The reviewer stated that an incentive was offered for this review
Polite shop assistants but repairs not great
I have been in on 2 different occasions to get repairs done on a broken iPhone screen and later to get a repaired iPad screen. The first time I got my phone back I assumed it was damaged and that's why the touch screen and home key only worked occasionally, until I took it somewhere else and got it repaired properly and I've had no problems since.
When I took my iPad right before I went overseas (I swore I wouldn't go back but needed it done quickly). as I was leaving I overheard one guy telling the other asistant it was an iPad pro (which ...it obviously isn't and might have cost more to repair) so I had to go back and insist they look and see it was just a plain iPad 5. They repaired it quickly but I soon realised that the repair wasn't done properly either since the screen constantly locked within seconds of opening it and was barely useable and until I took it somewhere else to get repaired again - and guess what? It's been working fine ever since. Also, while I was dropping my iPhone in I asked for a screen protector for my Google pixel 2 and the shop assistant kept trying to tell me that a screen protector wouldnt "fit on my phone with that case" (it was a case I'd had on the phone for months that fit perfectly). He wouldn't put the protector on it unless I bought a $50 Google pixel case from him. I ended up telling him id go elsewhere and suddenly he sold me the screen protector, and of course it fit on the phone fine. It was very strange for someone who's an expert at a phone shop and I'm sure an attempt to get me to spend more money.
- My Mobile
Good prices; speedy delivery.
I ordered my wife a Note 8 last week and it arrived a few days later; quick delivery considering I live in regional QLD. I was a bit sceptical ordering such an expensive device online but the prospect of saving $300 emboldened me. The only issue I had was when the My Mobile staff contacted me and said that the device I had originally ordered was no longer available (no reason was given). I simply agreed to a different model (a Telstra branded variant as opposed to the preferred unbranded one). No biggie, but I wish the website was a little more up to date. Based upon my experience I would buy from them again.
- My Mobile
Happy with the purchase
I recently purchased an import model of a Samsung phone, Unique Mobiles had the lowest cost when shipping was factored into the purchase price. Despite a minor delay in finalising the payment which the staff at Unique mobiles were very helpful with, the phone arrived on time as predicted by UM.
The phone was brand new, well packaged, and I got a free adapter plug for the charger which was a nice surprise. I have had my phone now for a week and there are no issues, so I can't comment on the warranty process.
I would be happy to purchase again from UM.
Cool mobile, fast delivery
Purchased a Samsung Galaxy 7 Edge. Took 4 days to process the payment but after being processed I had the mobile in my door the next day. It takes this time because they use eCheques.
Only thing they sent me the charger with the European version with an Australian adaptor which is not a big drama but I would have preferred having directly the Aussie charger instead of using the adaptor.
At this stage mobile works great.
buy phones separately to avoid rippoff tax
if you buy more than one phone and its over $1000.00 customs will stick it up you for gst-----i bought 2 phones and order was over $1000.00--- and they write this on the parcel so customs know how much it was---thanks for nothing---make sure you buy phones separately---wasnt very happy as they should advise you to do this on their web site---i thought it was $1000.00 per item--it isnt---better off buying of an ebay seller as they dont write amount on parcel---i wont buy off them again---cost me $280.00 to get thru customs
- My Mobile
Prompt and cheap. One caveat
Great price, insanely fast delivery. My one complaint is that the phone came with the default language set to Chinese (was shipped from Hong Kong). I was only able to find the option to change it English because my last phone was the same brand and the settings menus were laid out the same.
I bought this phone, came from Hong Kong , all was good except the USB Cable. firs they were reluctant,to replace it, but after 2 email they agreed and post me one. it is OK Now.
After being burned by Android Enjoyed, I decided to try out Unique Mobiles. I first found them on a list someone posted on Whirlpool. The prices are good, and I liked how they clearly showed if the product was either Australian or international stock. I purchased 2 x Asus ZenFone 2 devices. Upon purchase I received a confirmation email with an order number. A few days later I hadn't received anything and in My Account it said I had no orders, so I called the 07 number listed on their site. The lady who answered was really nice, confirmed the or...der, and said I should receive a tracking email soon. I didn't receive the tracking email but the phones arrived 6 days after payment via Toll courier. Overall I'm very satisfied, and would have given 5 stars if there wasn't the order notification bugs.
Bad first time customer experience
I ordered a replacement genuine battery. Next day update said item had been shipped. No tracking number or courier info provided. I waited a reasonable amount of time, nothing arrived. Left 2 messages with order no. , no replies. Eventually rang them, no apology, said they'd look into it, realised they couldn't because there wasn't a tracking number, and would send me another. Be interesting to find out what happens, might end up with 2 batteries !
A complaint worked.
After my negative review I was given the extra fast service and had product delivered. I have no further comments just to make more words.
They have good quality, awesome prices but the shipping is a little bit slow otherwise BUY BUY BUY! :D It would also be great if they supplied watches.
- My Mobile
BEST WEBSITE EVER
Last year i bought a phone Samsung Galaxy S4 and it was great!! fast delivery,good comunication,cheap prize!Great service!Unique mobiles is always the best way.
Good prices and customer service.
My experience with Unique was a good one. There was a problem(color of watch) with my order but it was resolved by Charlotte immediately. Great prices from a Australian based store. Delivery was fast. I recommend this store for price and the customer service they provide.
- My Mobile
Poor Customer Service
Unique Mobiles are obviously good at selling phones on a high turnover but really lack in customer service. I recently purchased a Samsung Galaxy S3, Australian model to get 2 year guarantee. Listed as in stock I paid for express postage as I was desperate for a new phone. Ordered 1st April and arrived 21st April,I woud hardly call that express postage. Contacted them by phone and also via live chat and both representatives apologized for the delay as they were waiting on new stock. Phone arrives finally and when I switch it on it is all set up...welcome to Optus and loaded with Optus Apps. One must wonder where this batch of phones has come from. Spent a good 30 minutes on the phone with Telstra setting it up so it would receive Telstra network. Phone operating fine and most happy with my Samsung S3 but Unique mobiles I think you should concentrate a little more on customer service. I should not have had to contact you as to where my phone is you should have sent me an email as to what the situation was. Any decent company would have asked me would I have preferred another make or model that you had in stock. My advice is to get your priorities right. Remember when people read reviews that normally read the bad ones first and you need as few of these as possible. Once again thanks for taking 3 weeks to express my phone I guess I would still be waiting had I ordered standard postage.
Questions & Answers
Does anyone know if unique mobile phones has any old or mid school button mobile phones such as blackberry or nokia or a sony Xperia waterproof z3 compact like mine? 'as the speaker as been playing up lately
Check their website, probably the only way to find out if they have what your looking for. Also give them a call, they are in located Brisbane.
I already did just after I asked the question and found that they hardly got any cell phones and their prices of the sony Xperia waterproof z3 compact is expensive
All their phones seem to be new style smartphones / is it worth it to buy from unique mobiles as I had trouble with a different online shop by the name of techoni
Well sometimes its a matter of luck to be honest I bought 2 phones from them without any issues whatsoever and my most recent phone is from android enjoyed because of the price but the service is not cheap meaning First order was cancelled because goods was no longer in stock and second time phone was not an Australian stock with manual/charger for different country so it took me a while to start up the phone
Hi Ceedee, glad we were able to sort your order out in the end. Contact us via email or phone if we can help you with anything else
Never mind / I ended up fixing my sony Xperia / thanks for advice anyway - cheers
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