My Muscle Chef Questions & Answers

Hi Taylor,

Thank you for reaching out.

We have a wide variety of meals & meal plans on offer which cater towards all different health goals.

If you have a specific weight loss target you would like to reach, I would recommend speaking to a health professional or your GP to assist with creating a meal plan that is right for your personal needs'. They can give you guidance on calorie & macro intake which you can then use to select meals which are right for you.

As Old Bugger mentioned above, our meals can be a great addition to supporting your weight loss journey, but as every person has their own circumstances & goals, it is best to seek out some advice first!

Thanks, we hope to be supporting you on your journey soon!

Hi Mrs W,

Thank you for reaching out & bringing this to our attention.

We definitely do deliver to Parkerville, WA. It appears that the suburb was closed off on our website, but this has been rectified so you should be able to now set up a delivery to this suburb.

My apologies for this!

Please reach out if there is anything else I can help with.

Thanks,

Dan.

Hi LeBass,

Thanks for your question.

All of our meals are vacuum sealed which keeps them fresh & extends the shelf life to 7-10 days from the date of delivery. You may find on occasion a meal that did not get sealed properly, however these are infrequent & you definitely shouldn't be finding these often.

We would love to investigate this further, could you kindly email our support team at team@mymusclechef.com with your order details & any photo's you may have of the affected meals so we can look into this in a bit more detail.

Thanks again,

Daniel.

Hi Hunter,

Thank you for reaching out.

To update your subscription online, navigate to My Account > Subscriptions > Edit. From here you can update the meals on your custom plan for the next delivery.

To skip future deliveries, from the subscriptions page, if you scroll down you will see your upcoming orders & the option to skip selected deliveries.

I have sent you a private message for more details so I can look into it for you to ensure the subscription has been set up correctly & is visible from your online account.

Thank you,

Daniel.

Hi Musaab A!

Our meals are not halal certified however all the proteins we use are halal excluding Kangaroo.

As our meals are prepped in bulk in a commercial kitchen, we strongly suggest our Disclaimer be viewed prior to purchasing our products.
https://www.mymusclechef.com/disclaimer

To view Nutritional Values and Ingredients, simply click on the link below;
https://www.mymusclechef.com/menu

Please kindly note that some of our meals also contain some form of alcohol such as wine in the cooking process. If you are unsure of our ingredients or have any questions please do not hesitate to contact our friendly customer support team at team@mymusclechef.com or give us a call on 1300 364 993.

Thank you

Hi Maria,

My Muscle Chef meals can be included as part of a healthy diet and if you have any concerns whether this may suit your current diet, health goals and/or conditions such as pregnancy please seek advice from a medical professional or dietitian before consuming our meals.

Once you have been given the ok feel free to get in touch with our customer support team for any further questions or queries at team@mymusclechef.com or call us on 1300 364 993.

Thank you! :)

Hi John,

Thank you for reaching out with this question!

Please note, we are not NDIS approved so unfortunately we are unable to provide the split invoices as our pricing is only based off per unit.

We are currently in the works of becoming NDIS approved/registered however, with no exact date to confirm as of yet. Please subscribe to our newsletters for the latest updates!

Please see the link below to subscribe-;

http://eepurl.com/ddKDNX

In the meantime, should you have any questions please don't hesitate to contact us on team@mymusclechef.com or on 1300 364 993.

Hi There!

Thank you for your question, one of our customers is more than welcome to reach out and share their experience! However, Team MYMC discussed your question on the best alternative option to a microwave. We concluded that gradually heating in a non-stick fry pan was the easiest and most beneficial to keep the quality of the food and flavours. A few of us here have done this when needed! While we always recommend the use of a microwave, this method is definitely a great option!

Otherwise, Oven or a steamer should also do the trick.

Please remember to take the food out of the pre packaged container before heating with anything other than a Microwave!

See more information on this topic via our FAQs:
https://help.mymusclechef.com/en-au/article/how-do-i-warm-up-my-meals-if-i-dont-have-a-microwave-10crr4h/

Hi there,

Our meals are not halal certified however all the proteins we use are halal excluding Kangaroo.

As our meals are prepped in bulk in a commercial kitchen, we strongly suggest our Disclaimer be viewed prior to purchasing our products.
https://www.mymusclechef.com/disclaimer

To view Nutritional Values and Ingredients, simply click on the link below;
https://www.mymusclechef.com/menu

Please kindly note that some of our meals also contain some form of alcohol such as wine in the cooking process so please take your time and check the ingredients carefully before purchasing.

Hi Laura,

Thank you for your question!

The team at MYMC work to ensure our meals consist of nutrient dense and high quality proteins. This process begin with our team of product developers and nutritionists creating recipes and tracking the Macronutrient values accordingly. We do so via a program called "Foodworks", This program uses information sourced from our suppliers to calculate the nutritional information and takes into account variables such as the way in which the food is prepared and any weight losses or gains. During the preparation and packaging process we have intricate weighing and scaling procedures that are done to ensure the meals match the reports/labelling from Foodworks.

We understand the importance of accurate nutritional information for our customers goals. If you ever feel as though our meals are under weight or do not have the usual consistencies, please do not hesitate to call us 1300 364993 or email team@mymusclechef.com

Hi Geo, thank you for your question!

The team at MYMC work to ensure our meals consist of nutrient dense and high quality proteins. This process begin with our team of product developers and nutritionists creating recipes and tracking the Macronutrient values accordingly. We do so via a program called "Foodworks", This program uses information sourced from our suppliers to calculate the nutritional information and takes into account variables such as the way in which the food is prepared and any weight losses or gains. During the preparation and packaging process we have intricate weighing and scaling procedures that are done to ensure the meals match the reports/labelling from Foodworks.

We understand the importance of accurate nutritional information for our customers goals. If you ever feel as though our meals are under weight or do not have the usual consistencies, please do not hesitate to call us 1300 364993 or email team@mymusclechef.com

Hi Lesley,

Thank you for getting in touch.

Some of our ingredients used do contain sulphites so we recommend to carefully inspect the ingredients and allergens information prior to purchasing. Our team do not directly add sulphites at any stage of production and any sulphites present would come from the ingredients used.

If you have any further questions, please don't hesitate to contact us at team@mymusclechef.com as we're always happy to help!

Hi Katie,

Thanks for your question!

We recommend referring to the packaging as this information is accurate to the contents of the meal. As a majority of entries on My Fitness Pal food database are community generated, unfortunately the entry may be out of date or incorrectly entered as these are not added officially by the My Muscle Chef team.