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42 questions from our users
Can you heat the meal in a saucepan on cooktop?
Will your staff ever answer an online chat message the phone staff were unsurprisingly unhelpful given the attitude.
I contacted them via email and they got back to me with a standard copy & paste template, barely addressing the issue I raised.
I cannot find on the packaging if the chicken is free range or organic. If not then I won’t feel comfortable buying it or is it not stated as you don’t?
I am thinking about trying muscle chef for weight loss. I am also on medication for an underactive thyroid which I have had for many years however, at the moment they are having a hard time stabilizing it and I have gained over 15K in the last 12 months which I would dearly love to lose. would this program assist me and what is the average weight loss per week on same.
My Muscle Chef dinners provide an easy way to eat good food at the regular eating times
The very basic rule for healthy eating
I generally have 10 dinners a week and eat at family 4 nights a week...
Hi Taylor,
Thank you for reaching out....
Read more We have a wide variety of meals & meal plans on offer which cater towards all different health goals. If you have a specific weight loss target you would like to reach, I would recommend speaking to a health professional or your GP to assist with creating a meal plan that is right for your personal needs'. They can give you guidance on calorie & macro intake which you can then use to select meals which are right for you. As Old Bugger mentioned above, our meals can be a great addition to supporting your weight loss journey, but as every person has their own circumstances & goals, it is best to seek out some advice first! Thanks, we hope to be supporting you on your journey soon!
thank you for your advice. I have appointments with medical doctors coming up and I will take your advice and speak with them about it.
when are you going to deliver to Parkerville in WA. You deliver to the two suburbs on either side, both only a couple of streets away and in the same postcode
Hi Mrs W,
Thank you for reaching out & bringing this to our attention....
Read more We definitely do deliver to Parkerville, WA. It appears that the suburb was closed off on our website, but this has been rectified so you should be able to now set up a delivery to this suburb. My apologies for this! Please reach out if there is anything else I can help with. Thanks, Dan.
I noticed on some of the meals that the plastic film tends to not stay vacsealed after a few days even though they are still in date. It’s like it goes bubbly
Not from my experience. All of mine have stayed tightly vacced. You're keeping them in the fridge?
Yeah in the fridge for sure. Hmm I’m not sure then
Hi LeBass,
Thanks for your question. ...
Read more All of our meals are vacuum sealed which keeps them fresh & extends the shelf life to 7-10 days from the date of delivery. You may find on occasion a meal that did not get sealed properly, however these are infrequent & you definitely shouldn't be finding these often. We would love to investigate this further, could you kindly email our support team at team@mymusclechef.com with your order details & any photo's you may have of the affected meals so we can look into this in a bit more detail. Thanks again, Daniel.
I ordered a custom meal plan and set it to be delivered monthly but I can’t find anywhere to edit or cancel future delivery? My subscription tab still saying “creating new subscriptions” fyi.
Hi Hunter,
Thank you for reaching out....
Read more To update your subscription online, navigate to My Account > Subscriptions > Edit. From here you can update the meals on your custom plan for the next delivery. To skip future deliveries, from the subscriptions page, if you scroll down you will see your upcoming orders & the option to skip selected deliveries. I have sent you a private message for more details so I can look into it for you to ensure the subscription has been set up correctly & is visible from your online account. Thank you, Daniel.
Are these frozen meals? Can’t see that anywhere if it’s or isn’t
Nah they’re fresh. Really yummy. You can freeze them though :)
They claim it's fresh, but sometimes the food taste like frozen with a lot of vinegar...
One phone call will get the answer
Do you deliver in SA?
Hi, when did you stop using free range chicken??? I only eat free range chicken, so wont be able to buy your product anymore.
Also why have you started using so much sodium?? Example old nutritional value of Lemon Garlic Chicken: 454mg per total meal vs New nutritional value of Lemon Garlic Chicken: 1250mg per total meal?? How is that healthy?
I have noticed recently that the calorie information has changed significantly recently. Can you please explain why? MMC is a core part of my diet and meal planning and if figures aren't accurate I don't know if I've earned my ice cream.
Beef Lasagne 300gm previously 293 cal, now 447!
Breakfast burrito bowl 400gm previously 438 cal now 600!
This is exactly what I was searching for. I use myfitnesspal to track calories and just realised that many of the meals were bumped up a crazy amount and as a result, I have been eating over my requir...
Read moreed amount. I have not ordered for next week. Very annoyed and put off.
I’d also like to know what’s going on with the increased calories.
me and my partner always buy my muscle chef and absolutely love !
but I am a little concerned I see that the calories for the same meals have changed can I know why?
Hi, I’ve noticed the same thing and from a comment I saw from another user it appears that the ingredients have changed. Not sure why though. I find this pretty disappointing as there is a significant...
Read more change to the calories on some of the meals but no visible change to the portion size or extra ingredients?
Same! They’ve massively changed without any warning. Have emailed them and waiting for a reply!
I've had to update my review because of this, personally.
Gave them 5 stars, but reduced to 3 (considering lower), because they are still good at delivering their food, but their integrity as a "nutritional health food" company is at stake here...
...
Hi
Is the meals Halal
Thanks
Hi Musaab A!
Our meals are not halal certified however all the proteins we use are halal excluding Kangaroo....
Read more As our meals are prepped in bulk in a commercial kitchen, we strongly suggest our Disclaimer be viewed prior to purchasing our products. https://www.mymusclechef.com/disclaimer To view Nutritional Values and Ingredients, simply click on the link below; https://www.mymusclechef.com/menu Please kindly note that some of our meals also contain some form of alcohol such as wine in the cooking process. If you are unsure of our ingredients or have any questions please do not hesitate to contact our friendly customer support team at team@mymusclechef.com or give us a call on 1300 364 993. Thank you
Hi is My Muscle Chef meals safe to eat during pregnancy?
Hi Maria,
My Muscle Chef meals can be included as part of a healthy diet and if you have any concerns whether this may suit your current diet, health goals and/or conditions such as pregnancy please...
Read more seek advice from a medical professional or dietitian before consuming our meals.
Are you a registered NDIS provider so I can claim for these meals?
Hi John,
Thank you for reaching out with this question! ...
Read more Please note, we are not NDIS approved so unfortunately we are unable to provide the split invoices as our pricing is only based off per unit. We are currently in the works of becoming NDIS approved/registered however, with no exact date to confirm as of yet. Please subscribe to our newsletters for the latest updates! Please see the link below to subscribe-; http://eepurl.com/ddKDNX In the meantime, should you have any questions please don't hesitate to contact us on team@mymusclechef.com or on 1300 364 993.
Has anyone tried my muscle chef who doesn’t have a microwave? How do the meals fare if heated up via oven or a steamer ? Anyone have photos they could share or comments?
Hi There!
Thank you for your question, one of our customers is more than welcome to reach out and share their experience! However, Team MYMC discussed your question on the best alternative option t...
Read moreo a microwave. We concluded that gradually heating in a non-stick fry pan was the easiest and most beneficial to keep the quality of the food and flavours. A few of us here have done this when needed! While we always recommend the use of a microwave, this method is definitely a great option!
is pesto chicken, butter chicken and satay chicken halal?
Not sure sorry. Ask someone on their website email
Hi there,
Our meals are not halal certified however all the proteins we use are halal excluding Kangaroo....
Read more As our meals are prepped in bulk in a commercial kitchen, we strongly suggest our Disclaimer be viewed prior to purchasing our products. https://www.mymusclechef.com/disclaimer To view Nutritional Values and Ingredients, simply click on the link below; https://www.mymusclechef.com/menu Please kindly note that some of our meals also contain some form of alcohol such as wine in the cooking process so please take your time and check the ingredients carefully before purchasing.
I have noticed when i calculate the macros and calories of what is in your meals vs what is stated on the label sometimes it seems wildly off. How often do you reassess your calorie / macro count to ensure accuracy and how often do you adjust errors or discrepancies?
Hi Laura,
Thank you for your question! ...
Read more The team at MYMC work to ensure our meals consist of nutrient dense and high quality proteins. This process begin with our team of product developers and nutritionists creating recipes and tracking the Macronutrient values accordingly. We do so via a program called "Foodworks", This program uses information sourced from our suppliers to calculate the nutritional information and takes into account variables such as the way in which the food is prepared and any weight losses or gains. During the preparation and packaging process we have intricate weighing and scaling procedures that are done to ensure the meals match the reports/labelling from Foodworks. We understand the importance of accurate nutritional information for our customers goals. If you ever feel as though our meals are under weight or do not have the usual consistencies, please do not hesitate to call us 1300 364993 or email team@mymusclechef.com
I've tried 4 weeks worth of the meals but am worried about the macro accuracy of the meals as others have highlighted. One example. PLUS + | PROTEIN Pulled Beef says it is 94% Beef Blade. The entire serving of 330g claims to have 116.8g of protein or 35.4g of protein per 100g.
So the Beef Blade (being 94% and assuming the 5% gravy powder has next to no protein)) must have a protein content of 35.4/0.94 = 37.7g per 100g.
Any resource I look typically has an upper value of 30g per 100g or less.
So what's the go? How does My Muscle Chef get such high protein numbers for their beef?
Hi Geo, thank you for your question!
The team at MYMC work to ensure our meals consist of nutrient dense and high quality proteins. This process begin with our team of product developers and nutriti...
Read moreonists creating recipes and tracking the Macronutrient values accordingly. We do so via a program called "Foodworks", This program uses information sourced from our suppliers to calculate the nutritional information and takes into account variables such as the way in which the food is prepared and any weight losses or gains. During the preparation and packaging process we have intricate weighing and scaling procedures that are done to ensure the meals match the reports/labelling from Foodworks.Get an answer from our members and My Muscle Chef representatives
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Can't beat it
The only diet that works for me - totally recommend it!
So tasty, handy and convenient!
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