I ordered cat food and a collar Friday afternoon. It shipped Monday and received Tuesday. Iam pleased by how fast it was and it was also well packaged. No Problems.
Lousy courier service
Ordered delivery to the front door but had to pick up from Postoffice which is 15 km away. I Will not order from them again!
Still waiting for my products
I paid by PayPal for Ziwi Pack food for my dogs on Wed. 15th and waited for the order and tracking number. By 17th I phone customer service and was told I would receive an email afternoon with both tracking number and order number which I didn't get. Will be phoning them on Monday and if I dont get both I will go to PayPal and ACCC and put in a complaint. With so many complaints about this company I dont understand how they could be still in business. If I had look up the review here I wouldn't have made an order. P.S. You can not blame COVID-19 virus on this as I have has sent and received parcels interstate and had no problems.
- Online store
- Verified customer
Customer service non-existent
Purchased 2 reptile lights in Dec19. Turned out one was faulty. Contacted them twice. No reply... just an eerie silence. Although reasonably priced, it's not so when you have to take into account the duds you buy. No matter where I shop, I expect some level of customer service. Very disappointing :(
Recall of dog food / contact impossible
I have used my pet warehouse online for some years sadly No more I received an email and txt 15th January about the Blackhawk recall I have since emailed and called countless times and No one has ever got back to me or ever retuned my phone calls Very Poor indeed !!!!!!!
Not really click & collect
My first experience with my pet warehouse, although reasonably priced I’m extremely disappointed in their click/collect service. I use this service a lot, from other pet stores to liquor shops etc and always 1-2 hours pick up. Cannot see anywhere on website that state’s next day delivery to your store of choice. My store of choice says IN STOCK !!!. Now I have drive another 15 kilometres tomorrow to pick up what they have in stock, ridiculous.
Rather pay $10 more locally.
Out of stock
Sold out of stock full price item. I can buy this item in the shops everyday. There is no excuse for not being able to supply this item. It's a supplement that my dog needs for his stomach and have had to purchase again through a reliable retailer as I am still waiting. UPDATE.. still showing as In Stock on Web site 10 days later and unable still to give any ETA. Refund requested and dropping rewiew to lowest level.
- Online store
- Verified customer
Customer service goes above & beyond!
Had some (user) generated issues with my order & some very odd Australia Post tracking issues. The customer service rep responded to every query promptly with helpful information & updates right through to delivery.
Fantastic customer service and prompt delivery.
After a shocking experience with another online pet store I was so happy to find My Pet Warehouse polite, professional and very reliable on all levels. Obviously they put customers first.
2.5 weeks to receive my items - dont waste your time buying from these muppets. From their Facebook its clear they only respond to compliments and never to complaints about slow delivery
Customer service for online is non-existent
I placed an order for my dogs food online on the 11 November, I received an email the next day advising that there was a larger than number of orders during the sale and there would be a delay.
No further communication for the next 7 days, which isn't really acceptable. When I emailed "customer service" I got an impersonal email saying that the 2pm rule for the cut off didn't apply to sales and it hadn't been picked yet. That was it, so despite waiting over 7 days for the food to be delivered all I got was an email saying it hadn't left yet. N...
Half my order was missing, Customer service no help, 2+ weeks later and no refund or answers!
I bought some items on sale at the start of November. Two days later, I received an email saying half of my items were out of stock and would be dispatched once they were back in stock within a few days. A week later, I hadn't heard anything more about my order. Then a few days after that, I received ANOTHER email saying the same items were still out of stock and would be dispatched once they were back in stock within a few days. Um...ok?? I called the customer service line to ask what was going on with my order, and was fobbed off and told to ...wait until the weekend was over because they'd had a large number of orders recently (seems to be a common excuse, based on the comments here!) So I stupidly waited. Then on Tuesday morning, I STILL hadn't heard anything about my order being dispatched, so I called the customer service line AGAIN and was told to wait AGAIN because the items I'd bought were extremely popular during their weekend 'Pet Frenzy' sale and were now out of stock. I'm sorry what?? I made my order over a week BEFORE that sale, and now I have to wait until THOSE orders have been dispatched first! I asked for a refund and was fobbed off again and told that only one staff member can do refunds and they weren't working that day. When I called again the next morning, surprise surprise nobody knew anything about my refund and passed the buck onto yet another staff member who knew nothing about my order/calls at all. This is the worst online shopping experience I have ever had!
Don't buy from My Pet Warehouse if you are not prepared to wait and wait
I have placed an online order some 9 days ago now and still it has not been dispatched. I rang some 4 days ago only to be advised by their 'customer service' that they had been busy and the order should be dispatched today. Guess what it has still not been dispatched as I have just received an email from them to advise that an item is out of stock and for me to reply asap as not to delay dispatch - They must be kidding - I will NEVER buy from them again.
"same day dispatch if ordered before 2pm" is a lie. I ordered dog sunscreen over a week ago and it still has not been shipped and yes, it said it was in stock. Never again.
Super fast shipping
I love ordering online from My Pet Warehouse in Melbourne (I don't like their store staff at Fitzroy, always unhelpful and grumpy). Ordering online is easy, great prices, super fast next day shipping and they call me if there will be a delay.
Have now brought from their online store and they exceed my expectations each time, had an issue with my last order I contacted them and they express post my replacement
Highly recommend to everyone....
I wasn't expecting that!
I was very surprised when my order from My Pet Warehouse arrived the following day. Enclosed with my order was a quality free sample that I will actually use. Pricing and service couldn't be better, thanks!
- Online store
- Verified customer
‘If you want shipping for nothing thats what happens’ told incorrect info.
Ordered on 21st. june, 2019. Not arrived by Friday 28th. June, 2019.
Rang the company and I am told, ‘ if you want something posted for nothing, what is it 8.5 kg, thats what happens’
29th. June, order received on Saturday, of which I had already advised Damian from mypetwarehouse that my vet has now advised me to change to the Hills ZD.
I was told by Damian that it would be a simple process to return to sender with no costs incurred by me.
Unfortunately this information is not accurate once again, as after lugging to my local post office it would cost me $28.60 to return.
I am in Adelaide and unfortunately there are no mypetwarehouse stores here.
Cheap, friendly and fast! Gave me a little goodie bag too! Really so sweet. Unfortunately no stores located in my area but shipping was incredibly fast and items were at such good prices! My betta fish is gonna be one happy man :)
I was able to get my dog food on sale at a great price, and shipping was free. Saved me a drive and the bags arrived at my door. No complaints!
The physical store itself, has a good selection of foods and toys, and the staff are always really helpful.
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