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My Pet Warehouse Physical store

My Pet Warehouse Physical store

3.3 from 25 reviews

Reviews

(12)
(3)
(0)
(1)
(9)
  • Product Quality
    3.0 (4)
  • Return Claim MadeYes (2) · No (2)
  • Customer Service
    2.0 (4)
RNN

RNN

  • 2 reviews

Refused refund faulty food

published

Refused to refund applaws kitten food that was faulty. It smelled off and the consistency was cluggy. Last time this happened we were told to bring it back and refund, yet refused this time. Shocking!!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSt Peters
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1 comment
My Pet Warehouse
AlanaMy Pet Warehouse
Matthew Small

Matthew SmallGreater Melbourne (Inner), VIC

  • 2 reviews

Pet Crate - Customer Service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSouth Melbourne
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Jody W.

Jody W.Greater Melbourne (Metropolitan), VIC

Naomi... amazing customer service

published

Naomi from pet warehouse Coburg is fantastic. Great knowledge and customer service. Second time I have needed advice and guidance and Naomi has had excellent knowledge to assist me in choosing the right product for our kitten. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCoburg
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terrible staff in fitzroy

published

staff hardly recognised my partner, myself or our dog when we first entered the store. Wasn't asked once if we'd like assistance and didn't speak to us at all when we checked out our items. wouldn't recommend this specific 'mypetwarehouse' to anyone due to the unapproachable, unhelpful, impolite staff.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationfitzroy johnston st
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Disputing management

published
Ashley

AshleyMelbourne

  • 5 reviews
  • 1 like

Amazing customer service, affordable products.

published

I visited the Northcote store this week and the lady working there was amazing. She was so good with my dog, and took the time to help my rather frustrating mum with a coat for her dog. Every time I visit the service is great. There is such a big variety of products, and they’re so affordable! It’s your one stop pet shop

Lisa J

Lisa JVictoria

  • 8 reviews

Great store

published

Very happy with my purchase. Product was not in stock but they kept me updated and answered any emails I sent very promptly. Each time they offered me a refund if I didn't want to wait. I was happy to wait. When my delivery arrived it came with a little bag of lollies which I thought was a nice touch. Will definitely use this company again.

1 comment
My Pet Warehouse
Philip B.My Pet Warehouse

Thanks so much for taking the time to review us. We are so glad you were happy with the service (even when we were out of stock!).

Chad D

Chad D

  • 4 reviews
  • 7 likes

Dissapointing. Do not price match.

published

I went to the store (>20 kms away fr home) trying to price match, but the store refused to price match with petstock's sale price.

Just wasting my time.
Do not recommend.

I even can go to petbarn near my home to match the sale price of items in mypetwarehouse easily. Maybe this will be my last time trying to purchase in mypetwarehouse.

1 comment
My Pet Warehouse
Philip B.My Pet Warehouse

Don't get suckered in with one off specials, we have done the research, Petstock and Petbarn are more expensive. They get you in with 30% off specials. Have a look around and compare the other items. Philip

Lily

Lily

  • 11 reviews
  • 5 likes

Great service and knowledge

published

Went to the Murrumbeena store earlier this week and cannot be more satisfied with my experience! The staffs were extremely knowledgeable and gave me plenty of advices and recommendations. The prices are affordable compared to other large pet store chains. With the pleasant service received, think I will be buying from My Pet Warehouse from now on :)

1 comment
My Pet Warehouse
Philip B.My Pet Warehouse

Hi Lily, Thanks for the kind review, i will be sure to pass your comments onto the team at Murrumbeena. Have a great weekend. Philip

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Appalling treatment by staff! Do not buy vet food here!

published
1 comment
My Pet Warehouse
Philip B.My Pet Warehouse
Kylie2017

Kylie2017Perth, WA

  • 3 reviews
  • 1 like

Best Customer Service

published

I went to My Pet Warehouse in Osborne Park today - by far the most information i have EVER received about feeding my puppy. Josh went through the brands and answered any questions that I had. I feel that i walked out armed with knowledge on how to better feed my Labrador so she will live a long and happy life!
Guarantee i wont be going to any normal pet shops in the future.

Dave T - Brisbane

Dave T - BrisbaneBrisbane

  • 3 reviews
  • 11 likes

Nightmare Parking at Stafford Store! - STAY SAFE

published
1 comment
My Pet Warehouse
Philip B.My Pet Warehouse

Really should not put price match promise*

published
1 comment
My Pet Warehouse
Philip B.My Pet Warehouse
Chester57

Chester57SYDNEY

  • 3 reviews
  • 1 like

My go to store

published

I have been ordering here for a couple of years now. Every time i need something i always look here first.
Always been quick dispatch of items, The one time they did not have stock i got notified straight away. Excellent service.

Tracey Dale

Tracey DaleGold Coast

Great supporters of our Dog Rescue

published
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Kate

KateSouth Yarra

Excellent Experience at Rowville Store and Staff Member Jax Wonderful!

published

Had a wonderful experience at the Rowville store. Great range of products and staff super helpful and friendly. Jax was very knowledgeable and spoilt my staffy Lenny with lots of love. She is now chewing away happily on one of the treats Jax recommended.

Not again

published

I went into My Pet Warehouse Osborne Park a few days ago to get my pet python some frozen fuzzy mice. There was 3 packets left and all of them were rotting, some of them were smaller than pinkie mice and mainly just dry bone with a tiny bit of flesh covered in blood. I was sure i was NOT going to feed my python that sort of food. They were lying on the bottom of the freezer and 2 of them had a big red sticker on them but i don't know what that was for.They should definitely not have this type of stock in their store. I am very disappointed and will return to buying from Pet Barn.

1 comment
My Pet Warehouse
Philip B.My Pet Warehouse

Great customer service but store sooo cold!

published

Chris from Coburg store was fantastic and very helpful!
The store was so cold I don't know how the staff work there. My sister and I didn't browse for very long too cold.
I would definitely contact Chris again if I was looking to buy something.

Wendy (Mia GSP and Ruby

Wendy (Mia GSP and Ruby Melbourne

  • 2 reviews

Great customer service

published

Finally My Pet Warehouse has opened in Rowville. Have been in twice now since opening and have found they have pretty much everything I need for my two girls which is great. There is even an indoor DIY bath which is a huge plus. The store Manager Jax was a wealth of knowledge and couldnt have helped more. The other staff members were very helpful and loved my girls which is a huge plus. I wish the store all the best and plan to visit often :)

Amazing Service and products!

published

My first time ordering products from here and I was great service with lots of helpful contact. Free postage. Couldn't find the product I wanted in my local store but found it here! Brilliant all round!

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