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My Pet Warehouse

My Pet Warehouse (page 2 of 10)

Online store, Physical store
3.7 from 184 reviews

Reviews

(109)
(10)
(11)
(9)
(45)
  • Product Quality
    3.8 (16)
  • Return Claim MadeYes (3) · No (16)
  • Shipping
    2.8 (13)
  • Customer Service
    2.0 (4)

terrible staff in fitzroy

published

staff hardly recognised my partner, myself or our dog when we first entered the store. Wasn't asked once if we'd like assistance and didn't speak to us at all when we checked out our items. wouldn't recommend this specific 'mypetwarehouse' to anyone due to the unapproachable, unhelpful, impolite staff.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationfitzroy johnston st
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Dee4802

Dee4802Qld, 4802

  • 7 reviews
  • 7 likes

Great service and selection, and free shipping to regional areas

published

My Pet Warehouse has an extensive selection of dog food and toys, including my dog's favourite SavourLife, which is not stocked locally.
Living in regional north Qld, it's great to have "free shipping", esp when most online pet stores only ship free to metro areas.
All orders have been delivered quickly and accurately.

Product Quality
Shipping
Return Claim MadeNo
Emma

EmmaCentral West, NSW

  • 23 reviews
  • 1 like

My Pet Warehouse Online - a life saver for someone who lives in rural NSW

published
Return Claim MadeNo
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Bec

BecNorth Queensland, QLD

  • 8 reviews
  • 3 likes

5 stars with every order

published

I have been buying from My pet warehouse for a few years now. I generally buy the Black Hawk dog & cat food when it is on sale. I have never had an order that arrived incorrect and postage has always been very quick. I love the free postage and they always throw in a small bag of lollies as a bonus.I will continue to buy from the online My pet warehouse.

Product Quality
MaudieB

MaudieBSydney

  • 3 reviews
  • 1 like

Worst Customer Service

published

Ordered over 10 days ago, no products arrived. Emailed twice and rang - received no call back or email reply.

Pray there's nothing wrong with your order

published
kimp

kimpPerth, WA

  • 4 reviews
  • 3 likes

Excellent online ordering

published

I love ordering on line its so easy and they have some amazing specials on, even get emails with money off coupons and they are so quick to post out and love the little personal touch of a small bag of lollies they pop in the order, had a problem the other day trying to enter a code for discount so I called them, girl was so helpful and gave me another code

Excellent!

published

My dog has been on Black Hawk since he was a pup, he loves the biscuits. I switch between the Lamb and the chicken (to keep it interesting)
He is in excellent condition and as a bonus his poo is easy to pick up!

Disputing management

published
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Ash

AshMelbourne

  • 3 reviews

Excellent purchase experience.

published

Bought 3 x orders so far, great prices as well as fast delivery. Will recommend for sure. Prices can quite high unless is on discount. Will suggest to monitor prices for a couple of week before purchase as they seem to cycle 10 -20% discounts on a regular basics.

Awesome

published

My Pet Warehouse has brilliant customer service and they pack and ship very quickly. Competitors could take a leaf out of their book. Great products and user friendly website. Love shopping online with them.

Unhappy66

Unhappy66AU

  • 48 reviews

Took money but gave no products

published
CharlieM

CharlieMMelbourne

Dry food must have sat in the warehouse for years

published
C.R

C.R

  • 19 reviews
  • 13 likes

Dissatisfied with service resolution

published

Terrible customer service, rude and unable to provide feedback in a back order. Tried to follow up email after email and the response was uprofessional, lack of care and understanding. There is no reason to sound like I am wasting your time when I paid for these items and wanting more info on the back order status. All it took was one person to ruin the buying experience. A full refund will be issued

Madeleine

MadeleineRural-regional

  • 2 reviews
  • 1 like

Fantastic service

published

My Pet Warehouse were fantastic. After having major issues with another online pet store, I had to re-purchase the supplies elsewhere. The 18kg bag I ordered was no longer available, and so was sent a 20kg bag instead, at no extra cost. The package arrived quickly (despite being rural/regional), within the specified time. Looking forward to ordering again & I'm recommending this company to friends.

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elle49

elle49perth

  • 22 reviews

Not sure whats happening

published

Service has gone down hill. Deliveries are taking longer than usual to arrive. Products in stock when ordering then not available. Took 2 weeks for cat food to arrive. No emails regarding products being sent.

Jen

JenGold coast

Price match advertised - rejected

published

Today my pet warehouse advertised “if you seen it, we’ll beat it”. I contacted them to see how much items will go down to, and this is the exact words:

“ Thank you for contacting My Pet Warehouse.
We unfortunately cannot price match to budget pet products as they as below our cost price, they do not have overheads on their products and they do not offer tracking on their shipping methods”

Then, they shouldn’t advertise that in the first place. And dis not offer me anything. Completely nothing. I will never buy from them again.

b0bbles

b0bblesSouth East Queensland, QLD

  • 17 reviews

Excellent service & prices

published

I've placed several online orders for delivery. Delivery is fast and the tracking is accurate.
The website is easy to use and the prices are great. I've not had any issues, or anything out of stock when placing an order. I would go in store but I don't have any nearby.

Angela

AngelaPenrith

Amazing online pet supplier!

published

I’ve purchased a few times from my pets warehouse, the first time I was super sceptical after I seen some negative reviews. Working in customer service I understand you’ll never be able to please some people, so I bit the bullet and purchased. Arrived perfectly, as described and incredibly quick. They emailed me their sales again, and again, I purchased. With the amazing deal I received and being around a public holiday I was expecting delays but nope, once again arrived incredibly quick ,as described, for an incredible price and packed well along with some lollies.
Im so impressed with this company and I will continue to be using them!! Cannot recommend enough :)

Tonka

Tonka

  • 2 reviews
  • 4 likes

Super fast delivery, great price.

published

First time purchaser. Ordered Friday morning, arrived Monday morning. Saved $40 on product, free delivery. Plus they threw in some free samples.

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Questions & Answers

Debra C.

Debra C.asked

My Pet Warehouse

do you sell loose flavored dog biscuits cheese or meat

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