Wow! Brilliant service and fabulous products
I recently ordered some cat food, and they promptly informed me that there would be a delay and did I want to change it or wait or get a refund. I said just send anything you think the cats would like. Surprise them. Well, when the package arrived there was lovely food and a fantastic bonus box of food for the cats. The cats love it so much, I’ll be ordering the bonus Royal canine food again for them. Thanks my pet warehouse for looking after my kitties! The human bonus (lollies) is pretty cool as well!
Fast as delivery
Fast delivery every time. Regular user and will continue to shop on this website. So convenient and reliable. My pet warehouse is my go too. Chippy loves is new sofa bed!
I have ordered online about 12 times and they have only made one mistake, but i'm pretty happy with their service and packing, i just recently purchased another order a few days ago, the shipping can take a while but that's the only thing that they can improve i guess in my opinion.
5th and last time
After 5 seperate orders every time received an email stating "product not in stock" after ordering and showing on website "in stock". False advertising, never use again
Reliable, hassle free, great service
This is the second time I have bought through My Pet Warehouse online, after such a good result the first time. Items arrived both times within three business days of putting in the order, with shipping free both times.
I just opened my box of 2x 5.4kg bags of Canidae dog food sent complete with a wee bag of lollies!
It is these little, thoughtful touches that give that personal touch usually lost through the online experience.
Royal Canin Vet Dental - Cookies for Cats
My two year old Birman has been solely eating this for the last year and has had calculus free teeth much to my delight. This is her favourite kibble and I have no problems getting her attention at meal-times when this is on offer. Highly recommend getting the 3kg version as it will quickly disappear if used regularly.
Annual vet check completed. Teeth perfect. No sign of tartar. Happy cat. Happy human. This is great stuff! ☺️
Update 10-Nov-18. Vet is impressed. Puss' teeth still in top condition with no signs of any problems. Happy days!
Thanks for my super fast order of Vets All Natural. And also, thanks for the lollies for me :) Can't fault my online orders.
Poor communication and unhappy that ordered item unavailable!
Bought Canidae grain free cat food and dog food online last weekend during one of their 24 hr sales.
Got an email Monday saying that the cat food was out of stock and that new stock was expected over the next few days and that my order would be sent out ASAP.
Well, it's now Thursday afternoon and I've still heard nothing more. I called the warehouse on their 1300 number and spoke with Scott then Imogen, who told me that Canidae was still out of stock until March! Apparently the sale was very popular and they sold out quickly and were unable...
Service like never before. Incredible customer service, ease of delivery (really fast too!!) and a personalised note detailing who packed my order alongside a wine voucher and little bag of lollies. Faultless.
Thank you Jacqui
Placed my first order with MPW for dry food for my staffy & the whole process took only 2 days. To add to this great experience, a bag of lollies and voucher were included! Totally impressed and this company will be top of mind for my next doggy purchases. Thank you all.
Site reviews censored!
I reviewed the products and service I received from MPW on their website and it seems that although my review was mostly favourable, they didn't like that I mentioned one product contained an infestation and so my review was not published. MPW also seems to have a problem responding to "feedback" on their site email. It's a shame when businesses can't take constructive criticism and selectively publish reviews.
Thank you Tone
I'm a first time purchaser from My Pet Warehouse and because of Tones excellent job organising my order, I will be back. My Pet Warehouse is now my number 1 choice! Loved all the flyers and thank you for the little bag of lollies, it was a fabulous surprise. Thank you!
This is in response to a small flyer contained in our order of Royal Canin, Golden Retriever dry food.
The person who packed our order is called Marco, and I just wanted to let him - and his supervisors know that he did a great job. My husband ordered the food and he's away, so I don't know his login.
Our invoice no. is 509553 and we ordered on 6 Jan 2018.
They are bad, off products, open and stale products and no email response.
The dried dog food wasn't air tight didn't smell right.
The ziwipeak food which is normally soft was hard as a rock.
I don't know how the canned food is off but it's so watery it's not funny, same brand i normally buy too.
I have 3 cans left which sound really watery, i'll open them and record it once i get a response from them or the makers of it.
They have not responded to my email sent weeks ago.
I only bought from them as the place i normally buy from was out of stock
- Online store
- Verified customer
First Class Service
After searching the internet for a supplier of Hills Prescription dogfood at a good price, I came across My Pet Warehouse. I had found other suppliers but they didn't have contact phone numbers or a physical address so I decided to steer clear. As stores were now closed for Xmas I sent them an email to ask when their Osborne Park store was open next and I was impressed by the speed of their reply. I rang the store on 27th Dec to check stock and then decided to take advantage of their free shipping offer on orders over $49 and placed my order . online. We received the order by early afternoon the next day and I am very impressed with the quality of their service, this is certainly one company that has nothing to fear from Amazon.
- Online store
- Verified customer
I needed to order Canidae dog 5.4kg for my little Pixie and the site I used to order didn't have stock so I had to do online search and compared the price. My Pet Warehouse came up available and the best price so before I put my order in, I wanted to check their reviews to make sure they are legit. There were mostly good reviews but some of them were bad however, reading the bad ones from the customers and Philip's response who is the Director of the company made me confirmed my purchase with confidence. I couldn't believe that he takes his tim...e out to make sure we are aware of the entire situation and correct it when customers are wrong. I know there are people who just love to complain and not thinking how hurtful it can be for companies that trying to do business and make it successful. Philip also apologise when there is a mistake and rectify it straight away so I love the fact that he's honest. We are human and we make mistake. The only tiny thing that could improve is that once I put my order in on Friday 3pm, I didn't get a confirmation of when my order will be dispatched so I called to follow up on Monday. Spoke to Scott who was very helpful, gave me the Auspost tracking number and told me I'd get my package latest Friday ( got it on Wednesday!). In the box, I got all my goods, a welcome letter, discount voucher for next purchase, a catalog and even an info about who packed my order ( Anthony). This is actually the best online purchase experience and I'll continue to shop at My Pet Warehouse + recommend to anyone. For those who complained or looking to complain, before you post your review online, at least try to contact them first to express your feeling and how they can help fix it as of course they want to keep you as their clients. Imagined you have your own business and people just bashing you without talking to you first. For those who are looking to buy something with My Pet Warehouse, they are awesome! And no, they didn't pay me to write this review. I'm a business owner myself and I totally understand when people bad mouthing about your business can be so hurtful.
Amy's Black Hawk
Excellent delivery when I ordered on line .SO fast ! Well done My Pet Warehouse . Received confirmation of my order promptly and tracking information .THANKS KOBI.
BECAREFUL WHEN ORDERING ONLINE - DOG FOOD WAS STALE - EXPIRY DATE 12 MONTHS OLD
First of all I don't like leaving negative reviews that is why it's taken me since April this year to write this. I ordered dry dog food online earlier in the year (April) and when it was delivered the expiry date was 12 MONTHS OLD. I was in disbelief. I called the company immediately & was asked to take a photo of the expiry date on the dog food & email them. The customer service person was polite. I asked how could this be possible, they could not give me an answer why the stale dog food was delivered. I received a reply post sticker by email...& I had to manually lift a 12kilo packet of dry dog food and take it to the post office. They reimbursed me within a 10 days (they had to receive the dog food prior to processing a refund). This was the second time I purchased online. Unfortunately I won't be using them again.
Dissapointing. Do not price match.
I went to the store (>20 kms away fr home) trying to price match, but the store refused to price match with petstock's sale price.
Just wasting my time.
Do not recommend.
I even can go to petbarn near my home to match the sale price of items in mypetwarehouse easily. Maybe this will be my last time trying to purchase in mypetwarehouse.
Free shipping speedy delivery
Great service with speedy delivery.. I have been buying from them for a few years now and living outside Sydney metropolitan with a dog with gastro issues and can only have prescription food it is a necessity to order online so the free postage helps keep prices at a minimum. Communication is excellent as there can be issues with availability of certain goods but in saying that my order is always delivered within the scheduled week which is fantastic for country deliveries.
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