Reviewer Photos & Videos
Deceived and Angry!
I went with this company because their website states they ship within 24 hours, and also because they claim to be Australian. I've since found out they are in Germany. I would NOT have made the order if I knew this because i needed it quickly.
After 6 days my product was still showing as in production so I contacted the company. To their credit they got back to me within 24hours to tell me it was now in transit. 2 weeks after placing my order it is still 'in transit' and going by other reviews, I am worried I won't see it at all. Refunds are...also impossible because German law doesn't allow for refunds on this type of product, or so they.say. The gift is virtually useless, the recipient person's birthday has passed and I had to buy another gift. I do not recommend purchasing anything from this company. Avoid them and choose a company based in Australia so you know you'll receive your item in a decent timeframe, or at least are protected by Australian law. Edit 15/10/2020: Item arrived approximately 2 weeks after placing order. I rate the quality at 3/5 for the following reasons: Black border is misaligned on both sides (top and bottom are correct) and there are some printing errors such as 'squiggles' and small blotches here and there. Next time I will buy through an Australian company.
Expensive Delivery Charges - Decent Product
Although the products received were decent quality and the delivery process was relatively quick, on my first order was charged $60 AUD for delivery for of (3) separate items delivered to the same address (ordered & delivered on the same day). Hopefully somebody reading this review won't have this happen to them!
I am very happy with the canvases I purchased. My Picture website was very easy to use and the customer service was excellent. I would have no problem with placing future orders or recommending My Picture to my friends. My second order was later because the canvases weren't of a high quality so they were sent back for a reprint which I understood. I would prefer the end result to be of good quality then a poor quality product.
Another top quality acrylic print
This is the fifth acrylic print that I have ordered from Picanova. In each case, the quality has been outstanding. The colours reproduce with accuracy and vibrancy and the packaging and mailing has been excellent and quick - even to Australia. I am happy to recommend the company.
Aluminum prints and canvas both high quality
I’m creating a wall montage of hiking photos on aluminum and they’ve turned out really well, so happy with the quality. Have also done one very large canvas which is great too. The website is a bit of a pain with a single upload at a time and it defaulting to canvas, but the service and end product is worth the effort.
Questions & Answers
No details that they are based in Germany. By there web address using the .com.au, i was under the belief it was an Australian company i was supporting. Couldn't see anywhere on there site until payment went through. Hope the 2 weeks (or so) is worth it.
I am looking at ordering Photo Boards. Do the metal hangers (for additional cost) need to be ordered with these or is there a way to hang them without the hangers? Thank you
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